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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 170

post #2536 of 15731

Man, I don't know how long I can play nice with people... Some guy asking to return a J.Press shirt I sold because the "Sleeves are longer then stated." Shirt is tagged 15 1/2 - 32, and I measured them myself at 32"... 

post #2537 of 15731
Quote:
Originally Posted by Napaduck View Post

Man, I don't know how long I can play nice with people... Some guy asking to return a J.Press shirt I sold because the "Sleeves are longer then stated." Shirt is tagged 15 1/2 - 32, and I measured them myself at 32"... 

yeah, some guy is returning a blazer to me because he thinks its black when I listed it as navy. The thing is obviously navy, but I'm not about to argue with some guy about what color it is, I'd probably lose anyway.
post #2538 of 15731
Quote:
Originally Posted by caseyfud View Post

Quote:
Originally Posted by Napaduck View Post

Man, I don't know how long I can play nice with people... Some guy asking to return a J.Press shirt I sold because the "Sleeves are longer then stated." Shirt is tagged 15 1/2 - 32, and I measured them myself at 32"... 

yeah, some guy is returning a blazer to me because he thinks its black when I listed it as navy. The thing is obviously navy, but I'm not about to argue with some guy about what color it is, I'd probably lose anyway.

Unless the tag says navy or you said "so dark blue it looks black" in the listing.

post #2539 of 15731
Quote:
Originally Posted by Brianpore View Post

Unless the tag says navy or you said "so dark blue it looks black" in the listing.

unfortunately, I didn't photograph the tag, and it's much closer to blue than most of the navy stuff I pick up. Here's a pic that's pretty accurate, though I haven't heard from him in the few days since I told him he could send it back for a refund so maybe he changed his mind as to what color it is.

post #2540 of 15731

 

Quote:

Originally Posted by Brianpore View Post

IDK how you guys do it... I'm starting to get more and more stuff that I just say "why am I spending the time to list this". I need to once again evaluate what I buy and sell.

 

+1

 

 

Quote:
Originally Posted by GMMcL View Post


Yeah, mine were off too. Time change? I ended all between 6 and 8 eastern (started @ 5pm last Thursday). Way, way off.

 

If you historically (2009-2012) look at ebay's Q1 (Jan-April) revenues are weaker then the other quarters. Specifically February and March are weaker because of B&M season change sales and Tax season. This year we also have the government sequester added to the mix with an increase in SS payroll tax. So, a lot of Macro events affecting the Micro (Consumer).

 

The second half of this month should be better then the first. If you have the right product mix... staples, seasonal, high end, ultra luxe... basically something for anyone with money... crackup[1].gif


Edited by chiron - 3/11/13 at 1:18am
post #2541 of 15731
Quote:
Originally Posted by suited View Post

Got impatient and auctioned some stuff that I normally would have left sit as BIN. Had a Charles Tyrwhitt shirt go for $1.29 and another for $6.25, a Zegna for $5.50 and another for $4.25. Figure I probably lost about $120 by auctioning them versus BIN. Hopefully it at least brought a decent amount of traffic to my listings and will pay off in the long run. Most of the other items I auctioned along with them did okay. A PRL Corneliani blazer went for $99 that was badly stained, and in the auction I said that I took it to the cleaners and they could not get the stain out - so it's likely there to stay. Beats me.

 

I think it should be a rule to BIN/BO in Feb-March.

post #2542 of 15731
Thread Starter 
Quote:
Originally Posted by capnwes View Post

You guys are gonna feel silly. The NE and the O are the wraparound from the previous line. NE from Extra Fine and O from Cupro. Lol

Quote:
Originally Posted by Brianpore View Post

IDK how you guys do it... I'm starting to get more and more stuff that I just say "why am I spending the time to list this". I need to once again evaluate what I buy and sell.

Quote:
Originally Posted by GMMcL View Post

Yeah, mine were off too. Time change? I ended all between 6 and 8 eastern (started @ 5pm last Thursday). Way, way off.

Quote:
Originally Posted by SpooPoker View Post


+1 Ive had stronger weeks.

Quote:
Originally Posted by chiron View Post

I think it should be a rule to BIN/BO in Feb-March.

I'm with you guys on that one. There are certain things that I'm almost done listing...such as shirts. I generally list with the expectation that I won't make anything substantial, but that it helps increase traffic to my other listings. More than once, auctions end and I'll sell a shirt + something else. However, the past two weeks they have just ended at the opening bid without other purchases.

My market is considerably different than what you guys have, so it's a bit hard to compare. I've tried a mix of BIN, auctions starting at low prices and auctions that have a reasonable opening bid. I've settled on having most of my auctions begin with a reasonable bid that is reduced weekly until the thing sells. Bidding wars are few and far between compared to ebay.com I feel, so I'm happy with a single bid at a reasonable price.

The annoying side of this is the increase I've seen in watchers allowing the auction to end and immediately sending me a message with a much lower offer. I had 25 auctions end, 15 without bids, and I received three messages for the remaining items offering lowball prices from watchers. Most often it's 33% less than my opening bid and they want free shipping.


For those that use GarageSale and have an ebay store: what changes do I need to make when I open the store? Do I somehow have to change settings/add info within GarageSale? I'm considering opening an ebay store so my limits on certain brands is raised or removed. Is this correct? I spoke with ebay about raising my limits as I hit them every month on branded items. The customer service said that since I have a private account rather than a business account, it might be difficult. I assumed she meant that I didn't have an ebay store (and that would remove the limit), but now I'm wondering whether she meant an actual business account with ebay. I don't know what a business account entails, I would simply like to lower my fees and list whatever brands in whatever categories I'd like. However, I don't know how to go about all of this (including within GarageSale).
post #2543 of 15731
Quote:
Originally Posted by HansderHund View Post





I'm with you guys on that one. There are certain things that I'm almost done listing...such as shirts. I generally list with the expectation that I won't make anything substantial, but that it helps increase traffic to my other listings. More than once, auctions end and I'll sell a shirt + something else. However, the past two weeks they have just ended at the opening bid without other purchases.

The nice thing about shirts is they can be folded and stored, taking up very little room. In the past I've always listed them as BIN/OBO and sold Zegna, Armani, PINK etc. for 40-50$. The couple of times I have auctioned them has yielded substantially lower sales. It's just not worth it. I'd rather fold them and let them sit for a month or longer.
post #2544 of 15731
Quote:
Originally Posted by chiron View Post

If you historically (2009-2012) look at ebay's Q1 (Jan-April) revenues are weaker then the other quarters. Specifically February and March are weaker because of B&M season change sales and Tax season. This year we also have the government sequester added to the mix with an increase in SS payroll tax. So, a lot of Macro events affecting the Micro (Consumer).

The second half of this month should be better then the first. If you have the right product mix... staples, seasonal, high end, ultra luxe... basically something for anyone with money... crackup%5B1%5D.gif
Quote:
Originally Posted by chiron View Post

I think it should be a rule to BIN/BO in Feb-March.

Incredibly useful observation. I just wish I'd thought of it myself before I decided to catch up and list my backlog. I think I've just left a bunch of money on the table. :/
Quote:
Originally Posted by suited View Post

The nice thing about shirts is they can be folded and stored, taking up very little room. In the past I've always listed them as BIN/OBO and sold Zegna, Armani, PINK etc. for 40-50$. The couple of times I have auctioned them has yielded substantially lower sales. It's just not worth it. I'd rather fold them and let them sit for a month or longer.

This may be true, but you also lose the "loss leader" effect that Hans described. Don't get me wrong, even after fees I still made a profit on every single item. Just more modest.
post #2545 of 15731

What is the general consensus on re-stocking fees? Do most of you use them? If so, is it for all returns or just those in which you were not at fault in anyway?

 

Do you use a flat fee or a percentage? If percentage, is it of the final value fee or the listing price? Do you often have to fight the returners on the idea?

 

Dealing with the return of a high priced item right now and I would love to hear your thoughts.

post #2546 of 15731

I do a 10% restocking fee on items which were fit/color related, since I give detailed measurements and tons of pics. I have the terms clearly described on a terms and conditions page of my store, and also in the FAQ section of "my messages". Only once has a customer freaked out about it, and I immediately refunded the fee to avoid a major problem. For the most part, if you have already stated the terms, they generally feel bound by them...even if they did not read them before hand. Since i do free shipping, it helps cover the cost. Also, don't forget to send in the transaction cancellation request "buyer returning item for refund" to retrieve your FVF. 

post #2547 of 15731
So, what do you all do when someone bids an item up, wins the auction, pays for it; and then an hour later requests to cancel the transaction?
post #2548 of 15731
Quote:
Originally Posted by Fueco View Post

So, what do you all do when someone bids an item up, wins the auction, pays for it; and then an hour later requests to cancel the transaction?

No harm no foul, I send the cancellation request in. Once they accept it, I send the refund. I'm only out the small initial ($1 or so) listing fee. It sucks, but I just relist it and hope for a higher price next time around. If the final price is up there, I will send a second chance offer to the second bidder. 

 

The way I look at it, it's better to find out right away than have to deal with the whole return process, where they might end up making bogus SNAD accusations or something + I'd be out shipping costs.

post #2549 of 15731

I have to go to the gym after reading in this one. 

 

"I was very disappointed to learn that you had made an error in the size of the suite you sold me. Your auction description labeled the suite as 43-44 R when in fact this suite was a 44 Long. The tag on the inside pocket of the jacket clearly indicated that this is a 44 Long, not a 43 or 44 Reg as indicated in your add. I would request that you promptly refund my purchase price including shipping of the suite both ways."

 

I listed it as a long under Item specifics, and in my item description/details. And I included all measurements... 25 1/4" sleeves, and 33" jacket length... Clearly it's a long. It said 43-44R in my title... Guess I'm screwed once again! Any way to put a requirement to have only bidders that can correctly spell and read.....

post #2550 of 15731

^ confused, but if you put 43R in your title you are kinda screwed. 

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