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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1664

post #24946 of 32480
Quote:
Originally Posted by drlivingston View Post
 

Why wait? Call them now and take care of it. When it comes to selling issues, I prefer to handle them promptly.


So I called them. The rep advised they can't do anything until the buyer actually does something like leave negative feedback. They also want the buyer to also send a picture (as I had originally requested, doh). 

 

Hmm, I guess this may be another one of those call back until you get a rep that agrees with you. I'm not sure what eBay can do proactively since I've not had this situation before. What is the correct best case scenario an eBay rep would do? Pre-emptively block the user somehow? I guess I don't know. At this point he's still able to open a INAD which I'm not sure if the feedback extortion will counter... Can you tell I overthink these things?

post #24947 of 32480
Quote:
Originally Posted by classicthrifter View Post
 


So I called them. The rep advised they can't do anything until the buyer actually does something like leave negative feedback. They also want the buyer to also send a picture (as I had originally requested, doh). 

 

Hmm, I guess this may be another one of those call back until you get a rep that agrees with you. I'm not sure what eBay can do proactively since I've not had this situation before. What is the correct best case scenario an eBay rep would do? Pre-emptively block the user somehow? I guess I don't know. At this point he's still able to open a INAD which I'm not sure if the feedback extortion will counter... Can you tell I overthink these things?


The rep is supposed to leave a note in the file so that when you call later to report the defect / feedback, they will see the preliminary action and make it an easy case in your favor. I dealt with one recently and it took less than 5 minutes to escalate and close. The buyer opened a NAD case against me after I had his negative feedback removed and the rep squashed it.

post #24948 of 32480
Quote:
Originally Posted by drlivingston View Post
 


The rep is supposed to leave a note in the file so that when you call later to report the defect / feedback, they will see the preliminary action and make it an easy case in your favor. I dealt with one recently and it took less than 5 minutes to escalate and close. The buyer opened a NAD case against me after I had his negative feedback removed and the rep squashed it.

 

Okay. Thanks for putting my mind at ease. I appreciate it. Hopefully she made a note. Now I know for next time, a couple of years from now. :nodding:

post #24949 of 32480
Quote:
Originally Posted by classicthrifter View Post
 
Quote:
Originally Posted by drlivingston View Post
 


The rep is supposed to leave a note in the file so that when you call later to report the defect / feedback, they will see the preliminary action and make it an easy case in your favor. I dealt with one recently and it took less than 5 minutes to escalate and close. The buyer opened a NAD case against me after I had his negative feedback removed and the rep squashed it.

 

Okay. Thanks for putting my mind at ease. I appreciate it. Hopefully she made a note. Now I know for next time, a couple of years from now. :nodding:

After you speak with them just ask for the "SRN" Service Request Number. That is the serial number that is associated with the note they put onto the account. Give that number to the next rep and they can look up the note without an issue

post #24950 of 32480
Quote:
Originally Posted by Fueco View Post

What would you call this print pattern?


The Hunt.

post #24951 of 32480

One to add to your block lists - something squirrely going on with this person, back and forth and had to cancel (and they never re-purchased).

 

post #24952 of 32480

Hi,

I have a question. I purchased 2 items from a SF member and it has been over 2 weeks and he has not shipped the items. He asked me to confirm my shipping address a week before Thanksgiving and I sent him the address the same day I received that message. He said he would do the 2-day shipping but I have never received a confirmation for the shipping. He hasn't logged on ever since. I have already sent him a personal Email but have not received any reply from him. Should I wait till the end of this week to file a PayPal complaint? It will have been about 21 days since the complete of my transaction. What do you guys think? Thank you

post #24953 of 32480

I sold a pair of antique Polo boots from 1929.  This was the second pair I found.   I listed them and they didn't sell and a buyer emailed me begging me to relist them.   I did and they bought them.   I listed the size. They are a 9 NARROW.  I provided the measurements.  My listings say that I don't accept returns.   The buyer emailed me and said: 

 

"Hello, I just got the boots today! There's only one problem. I can not put them on. I am a skinny guy and even so. I was really hoping they would fit. I see that you do not accept returns, but if you will accept them back, I would really appreciate it! Thank you!" 

 

The buyer is being pretty nice about it.  Except that they sent this email late last night and then before I could even respond, they filed a request for a return.  In the return request they said: 

 

 

Return reason:

Doesn't fit(for example: clothing)

Comments:

I tried putting them on and they just won t go all the way.

 

 

I feel bad for the guy.  But, I don't really want to take them back.  They sold for $119.77.   I know this goes to the central issue of whether or not to offer returns.    They are a difficult size.  But, my previous pair that I had sold for $350.  But, they have a cooler story and it turns out the buyer wanted them for a Halloween costume.  

 

I'm really torn here.  I think if I refuse the return, I will be okay.   Not fitting isn't really a reason to return them.  But, for some reason I feel bad for the guy.   Maybe if I take them back, I will sell them for more, or I might not sell them at all.  

 

Any advice? 

post #24954 of 32480

if you can make more money listing again, it seems alright. If the buyer ships in the same condition.

post #24955 of 32480
Quote:
Originally Posted by Nobleprofessor View Post

I sold a pair of antique Polo boots from 1929.  This was the second pair I found.   I listed them and they didn't sell and a buyer emailed me begging me to relist them.   I did and they bought them.   I listed the size. They are a 9 NARROW.  I provided the measurements.  My listings say that I don't accept returns.   The buyer emailed me and said: 

"Hello, I just got the boots today! There's only one problem. I can not put them on. I am a skinny guy and even so. I was really hoping they would fit. I see that you do not accept returns, but if you will accept them back, I would really appreciate it! Thank you!" 

The buyer is being pretty nice about it.  Except that they sent this email late last night and then before I could even respond, they filed a request for a return.  In the return request they said: 

Return reason: Doesn't fit(for example: clothing)
Comments: I tried putting them on and they just won t go all the way.

I feel bad for the guy.  But, I don't really want to take them back.  They sold for $119.77.   I know this goes to the central issue of whether or not to offer returns.    They are a difficult size.  But, my previous pair that I had sold for $350.  But, they have a cooler story and it turns out the buyer wanted them for a Halloween costume.  

I'm really torn here.  I think if I refuse the return, I will be okay.   Not fitting isn't really a reason to return them.  But, for some reason I feel bad for the guy.   Maybe if I take them back, I will sell them for more, or I might not sell them at all.  

Any advice? 
Honestly I would take the return. You will probably get way more for them anyway so it would be worth it
post #24956 of 32480

If he can buy on ebay then he can sell on ebay.  My advice would be to have him relist them and if he hits you with negative feedback just report him and it will be removed.

post #24957 of 32480
Quote:
Originally Posted by Nobleprofessor View Post
 

I sold a pair of antique Polo boots from 1929.  This was the second pair I found.   I listed them and they didn't sell and a buyer emailed me begging me to relist them.   I did and they bought them.   I listed the size. They are a 9 NARROW.  I provided the measurements.  My listings say that I don't accept returns.   The buyer emailed me and said: 

 

"Hello, I just got the boots today! There's only one problem. I can not put them on. I am a skinny guy and even so. I was really hoping they would fit. I see that you do not accept returns, but if you will accept them back, I would really appreciate it! Thank you!" 

 

The buyer is being pretty nice about it.  Except that they sent this email late last night and then before I could even respond, they filed a request for a return.  In the return request they said: 

 

 

Return reason:

Doesn't fit(for example: clothing)

Comments:

I tried putting them on and they just won t go all the way.

 

 

I feel bad for the guy.  But, I don't really want to take them back.  They sold for $119.77.   I know this goes to the central issue of whether or not to offer returns.    They are a difficult size.  But, my previous pair that I had sold for $350.  But, they have a cooler story and it turns out the buyer wanted them for a Halloween costume.  

 

I'm really torn here.  I think if I refuse the return, I will be okay.   Not fitting isn't really a reason to return them.  But, for some reason I feel bad for the guy.   Maybe if I take them back, I will sell them for more, or I might not sell them at all.  

 

Any advice? 


The guys seems genuinely nice. The boots will sell again. Take the return and enjoy the karma that comes with holiday generosity.

post #24958 of 32480

One for your non payer/block list, second time with this particular item.

efappp

post #24959 of 32480
Quote:
Originally Posted by Nobleprofessor View Post
 

I sold a pair of antique Polo boots from 1929.  This was the second pair I found.   I listed them and they didn't sell and a buyer emailed me begging me to relist them.   I did and they bought them.   I listed the size. They are a 9 NARROW.  I provided the measurements.  My listings say that I don't accept returns.   The buyer emailed me and said: 

 

"Hello, I just got the boots today! There's only one problem. I can not put them on. I am a skinny guy and even so. I was really hoping they would fit. I see that you do not accept returns, but if you will accept them back, I would really appreciate it! Thank you!" 

 

The buyer is being pretty nice about it.  Except that they sent this email late last night and then before I could even respond, they filed a request for a return.  In the return request they said: 

 

 

Return reason:

Doesn't fit(for example: clothing)

Comments:

I tried putting them on and they just won t go all the way.

 

 

I feel bad for the guy.  But, I don't really want to take them back.  They sold for $119.77.   I know this goes to the central issue of whether or not to offer returns.    They are a difficult size.  But, my previous pair that I had sold for $350.  But, they have a cooler story and it turns out the buyer wanted them for a Halloween costume.  

 

I'm really torn here.  I think if I refuse the return, I will be okay.   Not fitting isn't really a reason to return them.  But, for some reason I feel bad for the guy.   Maybe if I take them back, I will sell them for more, or I might not sell them at all.  

 

Any advice? 

I have offered people their money minus my shipping costs if they ship back.  It has gone well but you cant accept the return through ebay because they dont let you subtract.  But if you do it through paypal and tell ebay they'll refund your fvf.

post #24960 of 32480
Quote:
Originally Posted by TheNeedMachine View Post
Subnav 

One to add to your block lists - something squirrely going on with this person, back and forth and had to cancel (and they never re-purchased).

 


Had the same kind of problem before (switching adresses) and it didnt end well.


Edited by stylexchangemtl - 12/3/15 at 10:20am
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