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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1627

post #24391 of 30473
Quote:
Originally Posted by TheNeedMachine View Post
 

Here's an odd one: person buys a pre-owned shirt for ~ $150, opens a return as "wrong item shipped" with very angry sounding notes about how it's not the right plaid (Burberry nova with lots of pictures, so they knew what pattern they were getting), and how it doesn't fit (accurate measurements were provided).  Obviously they didn't look / read / whatever, but I just take returns rather than fight them because I don't need the stress.  Refunded the guy tonight, and he says he's coming through my area and wants to meet up for coffee.  Part of me is like ... "that's a bit odd" ... and another part of me is like "dude buys used shirts for $150 - maybe I should know this guy" ... but another part is all "but he's bigger than a size XXL and is willing to fib to make a return, and do I want to associate with a big fibber?".  Just weird in my opinion - maybe I'm jaded.


If you go, I will look forward to watching your future  episode of 48 Hours and/or Dateline 

post #24392 of 30473

@TheNeedMachine 

 

you know how grifters work, right?

 

the whole deal is that they test your optimism and sense of propriety by baiting you with an iffy proposition. if you show any consideration whatsoever, you're basically fucked. cause there will always be another weird ask, another excuse, and next thing you know you're holding the bag. you have to cut it off as soon as it smells or they just get both feet in the door. $.02

 

IRL i live this shit on a nonstop basis. once i had a guy explain to me that his daughter had just had a baby in another town and he didn't have his wallet and he was out of gas, blah blah blah. he needed $10, right? he even promised to pay me back over coffee! well of course all i had was a $20 and as soon as i gave it to the guy i realized it was long gone. later i heard my friend telling the exact same story. i've had casual charity beaten out of me at this point. 

 

also the people that i run into are all "downtrodden but pleasant" and stuff and when i make it clear that i'm not interested in their story they'll show this other face where they get accusatory, demanding, and occasionally physically threatening. if you think this shit is a drag online, it is even less fun IRL.

 

my opinion? sell, don't buy.

post #24393 of 30473

I've adopted the policy of, if there's a problem, call ebay.

 

Backstory:  person wins a bid on my item.  Messages me 2 mins after the auction ends asking if I can ship to a Canadian address to save on shipping.

 

No problem, I'll gladly do it provided they change it on paypal when they pay me.  

Invoice them with a lower shipping rate, and they just paid me.  Of course what does the address say?  You got it, their US address.

 

Dirtbag fucking cunt.  

 

called ebay, explained to them the situation; asked them to reference earlier correspondence.  Answer was: cancel order citing problem with buyer's address.  Won't be a mark on seller's account.

 

Sweet.

post #24394 of 30473

Hoping someone could offer some advice in this situation.

 

Made a Best Offer and it was immediately accepted for a Barbour Bedale jacket a week ago. The only comment on the condition of the jacket in the ad is "It is in great condition; it was only worn a few times." and from the pictures I couldn't tell any different. I received this weekend to find there is much more wear than this (minor fading, a shiny look where someone hands went in the pockets and overtime reacted with the waxed cotton) and there is even a 1/2" rip in one of the sleeves.

 

I'm not so disappointed that I want to return the jacket (I can clean up/repair and it will be just fine, gives it a bit of character) but I feel a partial refund is justified. Plus I think it was an honest oversight, in a different ad they mentioned helping clean out their father closet.

 

Is there a "typical" refund amount anyone would ask in this situation? Obviously it varies depending on the issue from item to item but appreciate any guidance.

 

Thanks!

post #24395 of 30473
Thread Starter 
I'd say to find out (to the best of your ability) the real market value for the jacket in its current condition and ask for the difference.

If it were me and I had gotten it for a steal, I'd probably accept it as part of the risk of getting something cheap from a non-professional seller. If I had paid what it would go for in the excellent condition it was described, I would return it for the full amount and buy what I had wanted.

I'm all for holding sellers accountable for their products, but if it's truly the case of an individual getting rid of some stuff, I'm far more lenient on how I proceed.

I'm not sure whether there is a standard partial refund because I personally hate giving them. Most of the time, I'd rather take the full return and resell it as I tr to photograph the item accurately. Whenever someone has asked for a partial refund, or the ambiguous "what should we do?," I feel like they're just fishing (not that I think you're doing that in any way!).
post #24396 of 30473
Quote:
Originally Posted by HansderHund View Post

I'd say to find out (to the best of your ability) the real market value for the jacket in its current condition and ask for the difference.

If it were me and I had gotten it for a steal, I'd probably accept it as part of the risk of getting something cheap from a non-professional seller. If I had paid what it would go for in the excellent condition it was described, I would return it for the full amount and buy what I had wanted.

I'm all for holding sellers accountable for their products, but if it's truly the case of an individual getting rid of some stuff, I'm far more lenient on how I proceed.

I'm not sure whether there is a standard partial refund because I personally hate giving them. Most of the time, I'd rather take the full return and resell it as I tr to photograph the item accurately. Whenever someone has asked for a partial refund, or the ambiguous "what should we do?," I feel like they're just fishing (not that I think you're doing that in any way!).

 

 

I agree... I really hate it when I get people fishing for discounts. If the seller made an honest mistake, reach out to him, tell him what the problems are (send good pictures, showing the damage in the context of the coat as a whole), and ask for a small discount. If I received something with an unadvertised rip in it, I would probably just return it, but that's up to you. A 20% discount + repair cost for the rip might be reasonable, but again, that depends a lot on what the value of the coat would be in its actual condition.

post #24397 of 30473
Quote:
Originally Posted by Fueco View Post

 

I agree... I really hate it when I get people fishing for discounts. If the seller made an honest mistake, reach out to him, tell him what the problems are (send good pictures, showing the damage in the context of the coat as a whole), and ask for a small discount. If I received something with an unadvertised rip in it, I would probably just return it, but that's up to you. A 20% discount + repair cost for the rip might be reasonable, but again, that depends a lot on what the value of the coat would be in its actual condition.

 

 

Quote:
Originally Posted by HansderHund View Post

I'd say to find out (to the best of your ability) the real market value for the jacket in its current condition and ask for the difference.

If it were me and I had gotten it for a steal, I'd probably accept it as part of the risk of getting something cheap from a non-professional seller. If I had paid what it would go for in the excellent condition it was described, I would return it for the full amount and buy what I had wanted.

I'm all for holding sellers accountable for their products, but if it's truly the case of an individual getting rid of some stuff, I'm far more lenient on how I proceed.

I'm not sure whether there is a standard partial refund because I personally hate giving them. Most of the time, I'd rather take the full return and resell it as I tr to photograph the item accurately. Whenever someone has asked for a partial refund, or the ambiguous "what should we do?," I feel like they're just fishing (not that I think you're doing that in any way!).

 

Thanks guys! Makes me think about things slightly different.

 

HH, I completely agree with your first statement. I got a fair price on it, but by no means a steal. I've benefitted from poor listings (like most of us have) so "losing" on some is bound to happen, especially when it appears the person is newer to eBay. However, the seller has over 1,300 feedback (99.3% positive) and has over 300 current listings, so the oversight seem a bit much for someone that would appear to have that much experience.

 

I also agree about the fishing part. I've had the same thing happen to me where buyer is basically just finding a window they can negotiate around, which is why I'd rather go back with a solid number/percent.

 

Fueco, 20% was around what I was thinking.

 

Again, I appreciate the advice/inputs! I've already learned a good bit in the short time of following this thread. I've kind of gotten into a routine of my listing habits and this has helped open my eyes.

post #24398 of 30473
Quote:
Originally Posted by suited View Post

It's been a while since I've had to argue a case with eBay. I have healed and time has restored my faith satisfied.gif
It was $10.65 (med flat rate).

The buyer never responded to my first message. I have considered everyone's advice and if he keeps pushing the issue I am going to work with him, assuming he isn't overly hostile. We shall see.

So the guy responded and was borderline belligerent - so working with him was out of the question. He decided to try to ding me with negative feedback twice (once for each item), and eBay agreed to remove both of them happy.gif

They said it can take up to 24 hours for negative feedback to show as removed, and some feedback removals update every Thursday - but I am surprised that I didn't have to go back and forth with customer service. They made the decision almost immediately after I explained what happened.
post #24399 of 30473

I love the good people out there... It makes the struggles of dealing with assholes manageable.

 

 

post #24400 of 30473
Quote:
Originally Posted by suited View Post


So the guy responded and was borderline belligerent - so working with him was out of the question. He decided to try to ding me with negative feedback twice (once for each item), and eBay agreed to remove both of them happy.gif

They said it can take up to 24 hours for negative feedback to show as removed, and some feedback removals update every Thursday - but I am surprised that I didn't have to go back and forth with customer service. They made the decision almost immediately after I explained what happened.

Where were you able to submit this?

 

The EXACT same thing happened to me a year ago (guy bought two items, wasn't happy, didn't ask for a refund/return, left negative feedback on both items) and I tried messaging eBay but never got a response. May not have sent it to the right channels. The only two negative feeds backs I've gotten over the years.

post #24401 of 30473
Quote:
Originally Posted by AlexJ1100 View Post
 

Where were you able to submit this?

 

The EXACT same thing happened to me a year ago (guy bought two items, wasn't happy, didn't ask for a refund/return, left negative feedback on both items) and I tried messaging eBay but never got a response. May not have sent it to the right channels. The only two negative feeds backs I've gotten over the years.

 

 

Messaging Ebay does nothing, you have to call to get anything done.

post #24402 of 30473
Quote:
Originally Posted by AlexJ1100 View Post

Where were you able to submit this?

The EXACT same thing happened to me a year ago (guy bought two items, wasn't happy, didn't ask for a refund/return, left negative feedback on both items) and I tried messaging eBay but never got a response. May not have sent it to the right channels. The only two negative feeds backs I've gotten over the years.

Quote:
Originally Posted by Fueco View Post


Messaging Ebay does nothing, you have to call to get anything done.

I had something similar happen last spring, and even calling eBay isn't a sure bet. Representative (multiple reps, actually) then let it stand because it was the buyers opinion. I brought it up to another rep a few months ago, and they agreed with me, but said that it couldn't be removed because the feedback had been left over 90 days prior.
post #24403 of 30473
Quote:
Originally Posted by DanM View Post



I had something similar happen last spring, and even calling eBay isn't a sure bet. Representative (multiple reps, actually) then let it stand because it was the buyers opinion. I brought it up to another rep a few months ago, and they agreed with me, but said that it couldn't be removed because the feedback had been left over 90 days prior.

 

 

Yeah, a lot of it depends on the individual rep you get on the phone and what sort of mood they are in when you call. 

post #24404 of 30473
I always make sure I'm extremely polite to eBay reps. In this case there was no ambiguity about the situation. It wasn't a dispute over the condition of the item - the buyer assumed he was entitled to pay less than the advertised and agreed upon cost of his items, and his negative feedback was based on this and this alone, which is why they removed it.
post #24405 of 30473
Quote:
Originally Posted by Fueco View Post
 

This is a new low for Ebay users... Buyer clearly didn't know what he was looking at when he placed the bid. 

 

Since I offer hassle-free returns, I'm forced to take the return, but the CSR said I can charge the restocking fee by refunding through PayPal and then calling Ebay to get the return closed. I took her name and got a reference number for the call, so hopefully she wasn't just blowing smoke to get me off the phone. This shit gets frustrating sometimes... This is my second bogus INAD case in the past week, after having none (even legit ones) since May!

 

The image shows the latest generation model on the right and the one I sent him on the left (his photo).

 

At least Ebay seems to understand that this is a cut and dry buyer's remorse case.

 

 

 

 

 

100% agree that politeness is key.

 

I just had this return escalated and closed in my favor. I was able to keep the restocking fee, and the asshat buyer cannot leave feedback.

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