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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1624

post #24346 of 30480
Quote:
Originally Posted by suited View Post


It's factored into my reasoning behind starting them off at $9.99 with no reserve - the shipping costs are a protection I build into the few auctions I run (I use BINOBO almost exclusively). If my auction template had mentioned combined shipping and I would have failed to offer that convenience because the auctions ended at $9.99, then I would agree with you, but that's not what happened here. My auctions do not mention combined shipping costs. FWIW, I do combine shipping costs on BINOBO items.
Nor did I force him to accept the shipping costs associated with his purchases. And, as I understand it, threatening to leave negative feedback to produce a desired outcome is against eBay's policy.
I don't recall blaming him for anything, unless you are implying that expecting him to pay the advertised shipping prices associated with his purchases is blaming him.

Oh, nobody's saying that you didn't follow rules or that you violated some terms.

 

I think most people are arguing here that the idea of not refunding excess shipping for multiple items may be technically correct, but it ain't right. 

post #24347 of 30480
Quote:
Originally Posted by Fueco View Post

Unless they're scamming you for a discount or forcing returns.


But yeah, up your starting price.
True enough.
post #24348 of 30480

It's across the top button or the thinnest part of the jacket. Usually that's the second button from the bottom, but sometimes, if the jacket has a very low or very high button point, it can be just under or over it.

post #24349 of 30480
Quote:
Originally Posted by suited View Post

Just received this message:
My response:
He won both items for $9.99 and he's complaining - one was a Gieves & Hawkes sport coat and the other was an old Lanvin sport coat. He knew what shipping costs were, did not request combined shipping, and now he's calling me dishonest and threatening negative feedback. Oh, and it didn't cost me "less than 10 dollars" to ship them.

If he would have worded his message differently he could have possibly persuaded me to see his point, and I do believe he could make a valid point, but yea, fuck him.


Besides the possibility of negative feedback, which you will not be able to claim any "threatening" standpoint, you also run the risk of a very low DSR which will also trigger a defect. I have lost money on many auctions that I started at $9.99. Shit happens. Don't make the buyer suffer for the item's poor performance. I would offer a refund of the difference and whatever olive branch that you can muster.

post #24350 of 30480
Quote:
Originally Posted by drlivingston View Post


Besides the possibility of negative feedback, which you will not be able to claim any "threatening" standpoint, you also run the risk of a very low DSR which will also trigger a defect. I have lost money on many auctions that I started at $9.99. Shit happens. Don't make the buyer suffer for the item's poor performance. I would offer a refund of the difference and whatever olive branch that you can muster.

Point taken, although I would disagree with you on the fact that he hasn't threatened to leave negative feedback. His implication is that unless I refund half of the shipping he will leave negative feedback. I could be wrong, but he has no ground to stand on. As a seller I have not violated any terms and he has implied that he will neg me unless I comply.
post #24351 of 30480
Quote:
Originally Posted by suited View Post

It's factored into my reasoning behind starting them off at $9.99 with no reserve - the shipping costs are a protection I build into the few auctions I run (I use BINOBO almost exclusively). If my auction template had mentioned combined shipping and I would have failed to offer that convenience because the auctions ended at $9.99, then I would agree with you, but that's not what happened here. My auctions do not mention combined shipping costs. FWIW, I do combine shipping costs on BINOBO items.
Nor did I force him to accept the shipping costs associated with his purchases. And, as I understand it, threatening to leave negative feedback to produce a desired outcome is against eBay's policy.
I don't recall blaming him for anything, unless you are implying that expecting him to pay the advertised shipping prices associated with his purchases is blaming him.

As a buyer I would never purchase something, fail to even request combined shipping, and then complain/threaten negative feedback after receiving the items.

I think he should have requested combined postage before he paid, rather than expecting it after. Either way, it is to your discretion as you did not mention it in the listings. I'm siding with you.

Sucks to get neg feedback from it though. I'd be tempted to refund any difference to avoid it.
post #24352 of 30480
Quote:
Originally Posted by jebarne View Post
 

The mini will be plenty powerful. If you're going with a desktop, the imac is great.

 

the dymo 450 won't work on mac with ebay printing. It will work as a standalone label printer, but not as a postage printer.

 

there is a $100 3rd party app that claims to work but I haven't tried it.

 

 

Quote:
Originally Posted by borbor View Post


Always buy refurb from online apple store. ALWAYS. Basically the same shit but slightly cheaper.

 

 

Quote:
Originally Posted by dukedishin View Post
 

+1. They still come with a year warranty, just don't have as fancy of packaging.


 Thanks all! There is a Microcenter near here that has them for $100 less than Apple and new. That might be an option as well.

 

Does anyone know if there are compatible thermal printers for ebay/Apple compatibility? They Dymo has been a life saver really, sliced a ton of time off of my process. It looks like there may be some awful workarounds if I have to for a while.

 

I guess I don't even know if you can initiate printing labels from garage sale or if I'll have to sign back in to eBay to do that each time anyway. If I have to print labels from ebay regardless I can just flip back to the PC and print the labels there...

post #24353 of 30480
Quote:
Originally Posted by suited View Post

he has implied that he will neg me unless I comply.

In our eyes? Yes, of course he did.
In eBay's eyes? Not even close.
post #24354 of 30480
Quote:
Originally Posted by suited View Post

Just received this message:
My response:
He won both items for $9.99 and he's complaining - one was a Gieves & Hawkes sport coat and the other was an old Lanvin sport coat. He knew what shipping costs were, did not request combined shipping, and now he's calling me dishonest and threatening negative feedback. Oh, and it didn't cost me "less than 10 dollars" to ship them.

If he would have worded his message differently he could have possibly persuaded me to see his point, and I do believe he could make a valid point, but yea, fuck him.

How did you ship two jackets for $10? If I ship one to Nevada it costs $13
post #24355 of 30480
Quote:
Originally Posted by jamesmkeart View Post


How did you ship two jackets for $10? If I ship one to Nevada it costs $13

A medium flat rate box (side loading) can fit two jackets. If the distance isn't too much,you can use a regional rate B box that can easily fit two.


Edited by Reosymes - 11/6/15 at 8:10pm
post #24356 of 30480
Can I still issue a partial refund after accepting return request? Buyer will accept a partial refund for a jacket but I've already hit the accept fm return button
post #24357 of 30480
Quote:
Originally Posted by kbadgley84 View Post

Can I still issue a partial refund after accepting return request? Buyer will accept a partial refund for a jacket but I've already hit the accept fm return button

The customer I believe would need to cancel return on their end. Then PayPal will free up the funds and you can partial refund.
post #24358 of 30480
Quote:
Originally Posted by SpooPoker View Post

In our eyes? Yes, of course he did.
In eBay's eyes? Not even close.

It's been a while since I've had to argue a case with eBay. I have healed and time has restored my faith satisfied.gif
Quote:
Originally Posted by jamesmkeart View Post

How did you ship two jackets for $10? If I ship one to Nevada it costs $13

It was $10.65 (med flat rate).

The buyer never responded to my first message. I have considered everyone's advice and if he keeps pushing the issue I am going to work with him, assuming he isn't overly hostile. We shall see.
post #24359 of 30480
Quote:
Originally Posted by My Main Man View Post
 
Quote:
Originally Posted by suited View Post

Just received this message:
My response:
He won both items for $9.99 and he's complaining - one was a Gieves & Hawkes sport coat and the other was an old Lanvin sport coat. He knew what shipping costs were, did not request combined shipping, and now he's calling me dishonest and threatening negative feedback. Oh, and it didn't cost me "less than 10 dollars" to ship them.

If he would have worded his message differently he could have possibly persuaded me to see his point, and I do believe he could make a valid point, but yea, fuck him.

Sorry, but I'm actually going to side with the buyer on this. If a buyer wins two auctions and doesn't request combined shipping (and I catch it) I'll always refund the difference. If you can't handle an auction ending at the starting price, you gotta up your starting price.

Quote:
Originally Posted by SpooPoker View Post
 
Quote:
Originally Posted by suited View Post

he has implied that he will neg me unless I comply.

In our eyes? Yes, of course he did.
In eBay's eyes? Not even close.

+1 on both responses. I go out of my way to offer shipping discounts and refund money (even when not asked to do so). Usually its only $2-5 refund but I make sure to send them a message that I have combined their items and they will receive a refund. Easiest goodwill customer service you can buy for a couple bucks.

post #24360 of 30480

How does one deal with Ebay buyers that refuse to pay customs? 

 

Some guy bought a couple of fragile and somewhat expensive items (600$). He did not ask for me to declare down value, but stressed that I packed really well. Well, now it's been a week in the customs, awaiting payment. And no contact of course. 

 

What really grinds my gears is that I've already spent $50 on shipping, and will have to pay a return fee (almost same sum) if it's returned (which may or may not happen after a couple of weeks.

 

edit: This was a nternational shipment to the UK. I clearly stated in the auction that customs and import taxes would be the buyers responsibilities.

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