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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1606

post #24076 of 30503
Quote:
Originally Posted by bpk1 View Post

So I've got my first fit related complaint, on this SC: http://www.ebay.com/itm/BURBERRY-London-x-Hickey-Freeman-Glen-Plaid-SILK-Wool-Sport-Coat-Blazer-54XLG-/231677167375?ssPageName=ADME:X:RTQ:US:1123.

Buyer sent me a message earlier today, after having the item for 19 days, saying "Jacket looks amazing but the sleeves have been altered. Did they cut the sleeves or are the still in the jacket?". I responded by saying "Glad to hear it looks amazing! I didn't have a tailor alter the sleeves so I'm not sure how much they could be lengthened. A local tailor should be able to tell if they can be taken out/lengthened (and how much) by feeling the inside of the sleeve cuff. Hopefully that helps!".

The length from the BOC is 33", sleeves are 26", very clearly a long. So I got a message back from him saying "It's a 54xl with shortened sleeves. It's not even a long. It had to be altered." I had it listed as the tagged size, and provided sleeve measurements in my listing. He has not left feedback yet, do I have anything to worry about/what do I need to do, to make sure I don't get a defect?

Thanks in advance!

Bump. Appreciate the help - don't want to get another defect. Got one recently for a pair of sunglasses where the buyer left positive feedback, but dinged me for the item "not being as described"...
post #24077 of 30503
Quote:
Originally Posted by bpk1 View Post


Bump. Appreciate the help - don't want to get another defect. Got one recently for a pair of sunglasses where the buyer left positive feedback, but dinged me for the item "not being as described"...

my advice is to call ebay.  

 

this smells like buyers' remorse.  But I will say that a 26" sleeve isn't "clearly" a long.

 

I have a bunch of PZs where the BOC is basically a reg but the sleeves are 27".  Granted it's a 46L and not a 44L; so your BOC could be a long; but the sleeves are on the short side of a L jkt.  

post #24078 of 30503
Quote:
Originally Posted by borbor View Post

my advice is to call ebay.  

this smells like buyers' remorse.  But I will say that a 26" sleeve isn't "clearly" a long.

I have a bunch of PZs where the BOC is basically a reg but the sleeves are 27".  Granted it's a 46L and not a 44L; so your BOC could be a long; but the sleeves are on the short side of a L jkt.  

Thanks, guess I'll give them a call.
post #24079 of 30503
Quote:
Originally Posted by turkey_sandwich View Post

Do I need to worry about sending a (to me) fairly expensive item to Malaysia via eBay's global shipping program? Once the item gets to KY intact, I'm covered, right? Or can the buyer ding me still?

Edit: I'm talking about vintage Red Wing boots.

You're completely off the hook once it arrives at its domestic location using GSP.

post #24080 of 30503
Quote:
Originally Posted by txwoodworker View Post

You're completely off the hook once it arrives at its domestic location using GSP.
Excellent. Thanks!
post #24081 of 30503

A buyer requested to cancel the order via eBay. I did. This was yesterday. Paypal has not sent the money back yet.

 

Ebay shows this:

 

 

However, it still shows that the "buyer has paid, ship now" in my messages popup. It would still allow me to print a label and ship.

 

Why is there this disconnect? I thought the refund would be immediate. Does the former buyer need to do something on their end to complete the cancelation?

 

Thanks for any tips all!

 

 

 

 

post #24082 of 30503

I don't think the refund is immediate.

 

Hell I sold one and the guy wanted to cancel it before he even paid.  I did; and I still had to wait X business days for ebay to "verify" I "refunded" the buyer (when the fucking money never changed hands)

post #24083 of 30503
Quote:
Originally Posted by classicthrifter View Post
 

A buyer requested to cancel the order via eBay. I did. This was yesterday. Paypal has not sent the money back yet.

 

Ebay shows this:

 

 

However, it still shows that the "buyer has paid, ship now" in my messages popup. It would still allow me to print a label and ship.

 

Why is there this disconnect? I thought the refund would be immediate. Does the former buyer need to do something on their end to complete the cancelation?

 

Thanks for any tips all!

 

 

 

 

 

 

Quote:
Originally Posted by borbor View Post
 

I don't think the refund is immediate.

 

Hell I sold one and the guy wanted to cancel it before he even paid.  I did; and I still had to wait X business days for ebay to "verify" I "refunded" the buyer (when the fucking money never changed hands)

Whenever I have to deal with a canceled order, it's far better to take all matters into your own hands and not be forced to rely on communication between ebay and paypal and a buyer and their money etc...

 

If they've paid but need to cancel for some reason (these are few and far between, I haven't accepteded a return in 8 months, so excuses for backing out should relate to filing Chapter 11, your home burning down, or identity theft and subsequent complete liqudiation and funneling of all assests...these I allow cancelations, and doing so I just go to the finished auction and then click "view paypal transaction" which will direct you straight to the transaction page on paypal allowing you to immediately refund right there, this refund is automatically registered, processed and recognized by ebay and your problems are solved. I've learned to never rely on the communications between to other parties over matters pertaining to your business, handle that shit directly whether it is with one or if both is necessary, its far more efficient, eliminates errors, delays or confusion, and allows you to be done with what you need to done with immediately and never worry of it again.

 

One true key to maintain peace of mind when operating an ebay business is knowing your fully in control and you and solely you are able to take care of any and all errors and compliocations, quickly, efficiently, and in a manner that results in absolutely zero delay times or waiting periods....I've found the only way to make sure you are never in a position thinking about a pending refund or cancelation or whatever, is never let others do the work, never just click a button that says that thats gonna happen, never just trust the system...also go to the very source of any and all issues and solve them immediately right then and there....i.e. if its a matter of transaction and money being paid or refunded or whatever, you only and always, strictly use paypal to deal with EVERYONE of these types of issues that may occur. They are the ones in charge of the transaction, the ones transfering funds, the ones with immediate access to yours and the other parties liquid assets etc..never ask ebay to every do anything for you transaction related, never use a third party when direct interaction is available. Actually just never have ebay do anything for you, ever...cuz they'll fuck it up. You will never experience any issues like these ever again if you just make sure to do that (referring to handling transactions directly with the party who actually is responsbile for them, paypal, not the party who doesn't give shit about anything but covering their ass and also making sure that no matter what, if money ever changes hands, that they will have their 10% without fail, these are reasons for their delays, they wanna make sure they aren't missing they're cut or being shorted via transaction complication)... I guarantee you this.

post #24084 of 30503

Ebay just cares about 2 things, that 9-11% on avg per transaction, and protecting buyers cuz, simply, its just way eaiser and a far better strategy to protect the person who is in charge of you making your money nonstop flow of income. Keep the byers happy, and they keep using your site and you keep gettin paid...while the sellers can get fucked 90% of the time

 

This dumb, easily avoidable and fixable situation their end 2 posts up has incited some REAL JOMPSOEY type shit after being able to experience the true colors of ebay and see them for who they reall fucking are. I'ts long I warn you, I got totally carried away, but if you operate a store and do this at least part time, it's worth a read, because you truly deserve to know where they stand and why and how they do what htey do.... I have been a professional seller and cosingor full time for 8 months, been in the fashion indsutry for 10 years. What I've written is detailed and a little wordy but if you want to know the only way truly run your own business on ebay andnot trip in any of ht emillion pitfalls they have strategically set up, give it a glanceor dont, it just felt good writing it out maybe itll help someone new...

 

So take the blue pill or the red pill...or the fuckin green one that is actually just a gel cap of crushed shroom caps, to make the read a little more fun... perfectly complementing how obvious and straight forward the following information is purely to maxmize your business, your life, and your growth while being sure to watch out for their traps

 

I type 100+ words a minute so this went out the fingers quick but theres a bunch of typos, im not goin back so deal with em... proceed if your fucking sick of feeling the need to subject yourself to ebay shti like returns or 14 day hassle free or whatever, for this is all from someone who has refused any and all of that for the past 8 straight months...if you recently had a mini dust up with ebay as I did (not mini, they fucked me with Mandingo) or just had a really frustrating experience, maybe some of this will help, maybe it wont if your stuck in your ways. I can promise one thing though, if listened to your life will proceed to be immensly better in everyway, you will probably even get laid more...carry on if you dare..

3 Spoilered paragraphs under this link, in brief, exactly how to make more money, never have to deal with shitty buyers again, at any point of the transaction process, and all info and evidence provided as to why and how it works....Read if you want more money, less stress, and a more peaceful business life....DON'T READ IF YOU FIRMLY BELIEVE IN 14 DAY HASSLE FREE RETURNS, BECAUSE IF YOU THINK THIS IS BENEFITTING YOU IN ANY WAY AT ALL, THEN YOUR JUST GONNA CONTINUE HAVING TO DEAL WITH BULLSHIT...anyone else may proceed, best thing, this shits all free of charge. (Click to show)
That first spiler is misleading, those things are touched on and brought out into the open as to how truly dumb some of that shit is, but the amount ebay fucked me, I mean for a case ruled in my favor, I got passionate and just decided to be straight up. They're not your fucking friend and they never were, if you run a store, read this shit, or dont read this shit, but if you allow them to dictate any of your listing policies than read and learn cuz you need to wake up..take a day or two if ou need (Click to show)

 

 

 

For the last 8 straight months I have refused any sort of ebay type policy or intervention in any listing period. I haven't succumbed to persuasion of discounts by adding hassle free returns or anything even remotely close. Ebay being involved in any aspect of your business not only results in not reaching true profit potential but opens a whole fucking world of bullshit that they have a say in or control of. Eliminating their presence entirely, has resulted in 100% on 900+ transactions. The rest of what I have written is exactly why this is the only way to operate and why you are nothing but a sucker and a pawn for ebay if you have any of their policies implemented... Briefly and to teh point, Essentially, if you're honest, perfect with measurements, and provide detailed and accurate photographs, you have done every single thing you need to do and are responsible for nothing else but perhaps answering a question or two, THAT'S IT THAT'S ALL, YOU SHOULDN'T HAVE TO EVER EVEN THINK ABOUT A SINGLE OTHER ASPECT OF A CERTAIN ITEM BEYOND THAT. period.

 

Whoever uses hassle free returns is fucking nuts and allowing ebay to trick them into thinking some small benefits or something makes up for giving them full freedom and control OF YOUR FUCKING BUSINESS. I haven't once, ever, in my life, given 2 shits if the person I'm buying from is a fucking powerseller or not, you haven't either, so why the fuck are you letting a thrid party trick you into thinking this is something that is really importnat?

 

THE ONLY AND TRULY ONLY THING IMPLEMENTING HASSLE FREE RETURNS GETS YOU IS A higher percentage of buyers who don't take ebay seriously, are also far more likely to not give a single fuck about the work it took you to list the item they plan on scamming, For the days or week they need it for before returning it, but just in general your advertisiving an opprotunity for people to mindlessly buy your shit because they dont have to keep it not matter, or they buy it to wear it out one night to see if it works for them...great your now a free clothing rental service, what youve always strived to be. If by this point you have read everything and you still believe in hassle free retruns  there is no hope to truly break through. This shit isn't opinion, its truth and common sense, its terrible business practices and you not even realizing your getting suckered into haveing a private fucking partner involved in all your dealings...no they're not taking more than they sually do, but they are controlling your every action and your flat out fucked right there. When you had the idea of running and operating your own business did you also want to have someone there taking ten percent and also having the power to tell you exactly what you have to do in every siutation becausie if youdo theyl give you a fucking lollipop? Pay the standard rates and run your own business, otherwise your a fucking pawn being controled and when the shit hits the fan and it will, you will not come up on top, you will come out in whichever manner is deemed most profitble, suitable, or convenient to deal with by your invented silent partner.

 

This is flat out for people who just got as sick of it all as I did. I'm just lettin you know a little over 8 months later what that route led to....if your wondering about client base, returning customers or things like that, my store has gotten 20 new followers in the past 6 days alone, for 8 months of true unadultereated dedication to my work with an inventory that has  never exceeded 600 items yet, it will though shortly but that doesnt matter here... I have acquired 256 followers in that short of a period with an average sized inventory for the product I sell. This means 1 thing. In 8 months I've known exactly what my part of this business transaction is, what I need to do and I proceed to do it all absolutely perfectly. Once listing is submitted, my job is officially over, as it should be, because there is zero reason otherwise....not only is my domestic repeat client list extensive, I have people from all over the world who come strictly to me, I'm talkin LOYAL INTERNATIONAL CUSTOMERS FOR A SELLER WHO REFUSES EVERY METHOD OF SHIPMENT EXCEPT GSP...LITERALLY I HAVE A GUY WHO LIVES IN AUSTRALIA BUYING AT LEAST A COUPLE BLAZERS A MONTH, NOTHING RARE AND PROBABLY ACCESSABLE, AND PAYING 50 DOLLARS EACH PURELY ON SHIPPING, FINDING IT WORTH THE COST TO DO BUSINESS WITH ME. Why? Because I'm sure to do what I'm supposed to do perfectly...

 

handling returns 14 days after purchase for dumb reasons or just none at all, because I have to, or doing anything at all for that matter, that goes beyond listing, clicking submit, clicking accept offer, and going to USPS...that's it, if you've listed correctly your job is done because if they did their job as a buyer correctly, knowing their size, then theres no risk and everyone is happy. If they didn't do they're job, that is in no way my problem, not in any fucking way. I did everything as perfectly as possible, you bought an item that is non-returnable. And even the attemmpt of any claim is smashed so quickly its a joke. These are contractually binding agreements, and if you make statements they don't even have a place to begin, their next thought is negative feedback just to try to do some negative to you...good luck, before that thought even crossed your feeble mind I made sure to make it you wouldn't even be able to click the button. I may operate under a parent company but I run my own busines my own way and not a single fucking person or company for that matter is going to internven and tell me that there are better ways, you believe ebay and go a long with them your being an idiot, dont you realize they benefit from doing this shit? They're just in the business of handing out discounts for abiding with their policies ? no it allows for them easily and seamlessly intervene in any issue there is and then proceed to make sure that if any money is ever exchanged in anyway that they are going to be getting paid. Allowing them to play big brother gives them the power, and you think that those discounted 250 listings were worth it that month. No because they are going to charge you in full and then proceed to convince you of needed upgrades or changes that also benefit them. Ebay is a corporation, they could own hundreds and hundreds of businesses, their diversification could be endless, this allows them to integrate things without knowledge that benefit them as a company with free access they just do as they wish. They will always be sure to rule in a manor that is profitable with a team of lawyers drafting exactly why they did what they did, because they can, Your store will have recommended uprades, your account patterns will be documented and listing plicies changed in order to be able to charge you for how you list  (you list BINOBO, probably curious why they just throw a free 1000 auction style listings to those people huh? Well those people aren't getting those offers, you are, cuz your not gonna take it, theyre just fucking with your brain

 

 

Switch to the darkside, experience nothing but money in and product out and never the two doing anything else. Being in full control and not ever being reliable or in fear of negative feedbacks or retalitory ones because you've clarified all policies in the contractual agreement they agreed upon as well, when they decided to send you money for a product....plus as a bonus, it also allows you as a seller to exude a level of confidence that buyers take notice to and reply to favorably, conciously or not. Refusing returns registers to buyers as guaranteeing your goods, which means they won't be dissapointed and aren't worried about expereincing that emotion. Most importantly zero returns, zero intervention, the highest level of freedom of operation you can busines while stil going through ebay...be their pawn or be your own man and make your own fucking rules. Advice, choose the latter pay a fee extra bucks for some bullshit discounts that aren't shit anyway, and forget the notion of becoming a powerseller because this shit is the dumbest fucking goal on ebay and is a flat out scam and nothing less. If you actually think acheiving this means something of importantce then they have succeeeded, you are now a complete total robot for them. You have proven to run your business in a way that goes a lont with every single fucking category they exactly want you to doit as....is this to help you do better? YEA!!!.....NO!!!!!! AND USE YOUR FUCKING BRAIN. IF YOU ACHEIVE HTIS LEVEL THEY HAVE SUCCESFULLY TRICKED YOU INTO BELIEVING IT HOLDS IMPORTNACE WHICH MEANS THEY CAN WAIST LESS RESOURCES OVERSEEING YOUR ACCOUNT ACTIVITIES AND MOVE ON TO OTHERS WHO ARE EASILY PERSUADED OPTIONS....YOU HAVE ACHEIEVED YOUR LIFES GOAL, FOLLOWING ALL THE FUCKING RULES LIKE YOUR IN SEOCND GRADEAND THEY GAVE YOU A STAR ON THE BOARD ON THE WALL....THERE'S 80 MILLION USERS, ISN'T IT OBVIOUS THAT THIS JUST SIGNIFIES THE FACT THAT EXTORTING YOU IS NO LONGER SOMETHING THEY ARE INTERESTED IN BECAUSE THEY HAVE BRAINWASHED YOU, NOW TIME FOR A NEW SELLER WHO WILL BELIEVE THEIR LIES GO ALONG WITH WHAT THEYRE TOLD AND DO WHATEVER THEY ARE MANIPIULATED INTO THINKING WILL BOOST THEIR SALES...AND THE DOLLARS JUST KEEP ROLLIN...

 

YOU'RE WELCOME FOR LETTING YOU KNOW YOUR EITHER SMART OR YOUR A FUCKING SUCKER, SO EITHER GET SMART OR STAY THAT WAY. IF THEY CARED ABOUT USERS DO YOU THINK THEY WOULD BE TAKING 10% OF EACH SOLD ITEM FROM PEOPLE WHO MAKE THEIR LIVING ON THIS WEBSITE? THEY ARE AS FAR FROM A CHARITY AS FUCKING POSSIBLE, AND IF YOU THINK FOR A SECOND YOUR CATCHING A BREAK OR A DEAL, YOUR NOT, THEY ARE JUST SETTING YOU UP FOR SOMETHING ELSE DOWN THE LINE. EITHER ELIMINNATE THEM AND THEIR PRESCENSE AND OPERATE IN A PROFESSIONAL MANNER ON YOUR OWN OR YOU MIGHT AS WELL APPLY FOR A JOB SOMEWHERE BECAUSE YOUR RUNNING A DEAD END BUSINESS WITH NO GROWTH POTENTIONAL OR FUTURE. ALL WHILE BEING ENTIRELY CONTROLLED SOLELY FOR A SELLING STATUS LEVEL THAT NO SHITS HAVE EVER BEEN GIVEN ABOUT BUT BUILT UP TO BE SO IMPORTANT BY EBAY BECAUSE IT MAKES THEM RICHER. 

 

I HOPE THOSE THAT TOOK THE TIME TO READ THIS HAVE OPENED THEIR EYES A LITTLE IF THEY WEREN'T ALREADY.

 

My work here is done. you can do with that what you please, but from a seller to someone who is either at least part time or planning on doing it seirously, learn this shit first, itll help, its a lot of words though so take a day or two


Edited by Jompso - 10/27/15 at 8:34am
post #24085 of 30503

^ well, you've convinced me.  changing all my listings now.

post #24086 of 30503
Quote:
Originally Posted by yanger87 View Post
 

^ well, you've convinced me.  changing all my listings now.

I actually just now truly finalized it, slightly more coherent and organized and put together....but the key here is if you fall under one of the categories I mention, such as someone striving to start doing this or new to it or whatever...i know its lon and long winded, but its information people deserve to know because its flat out all the shit people thing are benefits or bonsues or whatever that are just helping their businesses and the reason why they are paying for their store....they fucking aren't, in anyway, and are hurting you from the very beginning and completely controlling your mind and every move the whole way through....fuck them in their stupid fucking asses, they recently cost me an amount of money I cant even write here for an issue that was ruled in my fucking favor, they still penalized me for it. This shits been pent up, people need to open their eyes if they aren't already aware.....

 

 

always change but stay true to the manner I outline, you do it you must do it right because thats how you build the customer following. It's all on you so start smart and grow smart, strategize and build, this shit is chess, it aint checkers, act accordingly

 

but even just one person and that made it all worth writing...

post #24087 of 30503
Quote:
Originally Posted by Jompso View Post
 

I actually just now truly finalized it, slightly more coherent and organized and put together....but the key here is if you fall under one of the categories I mention, such as someone striving to start doing this or new to it or whatever...i know its lon and long winded, but its information people deserve to know because its flat out all the shit people thing are benefits or bonsues or whatever that are just helping their businesses and the reason why they are paying for their store....they fucking aren't, in anyway, and are hurting you from the very beginning and completely controlling your mind and every move the whole way through....fuck them in their stupid fucking asses, they recently cost me an amount of money I cant even write here for an issue that was ruled in my fucking favor, they still penalized me for it. This shits been pent up, people need to open their eyes if they aren't already aware.....

 

 

always change but stay true to the manner I outline, you do it you must do it right because thats how you build the customer following. It's all on you so start smart and grow smart, strategize and build, this shit is chess, it aint checkers, act accordingly

 

but even just one person and that made it all worth writing...

 

i know some people joke or get on you about this, but all your long posts are extremely helpful and insightful to me.  you've probably forgotten more stuff about this business (and just menswear in general) than i know, so anything that you provide in terms of help or advice is extremely valuable to noobs like me.    

post #24088 of 30503

I for one am not at all anti-hassle free returns.

 

After I started offering them, I started getting a lot fewer return requests.

 

Less than 1% of my sales are returned, and most of those resell quickly. Charging a restocking fee takes a bit of the sting out of returns, and people can buy with confidence knowing that if the item doesn't fit the way they expected, they can return it.

 

My defect rate is .35% on over 600 transactions, and both of those defects were caused by mistakes I made (losing the items, or mistakenly listing something twice). The vast majority of people using Ebay are NOT out to get you.

post #24089 of 30503

I'm with Fueco. Hassle-free returns is actually FAR less stressful to me. Buyers don't make stuff up or purposely damage items to get me to take a return. I have yet to resell something that has been returned, I haven't had to fight any bullshit returns in months, and my sales have gone up astronomically since I switched to them.

post #24090 of 30503

I should add: if I were doing consignment, I'd have to rethink returns. Would be obnoxious to pay the consignee and then have a return come through. But for a small-timer like myself, hassle-free returns 4 lyf.

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