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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1603

post #24031 of 30429
Got this today also, I didn't alter the address, tracking shows delivered but buyer moved and left no forwarding address. What should I do here?
post #24032 of 30429
Quote:
Originally Posted by kbadgley84 View Post

Sent pair imod shoes, tracking never updated, buyer want refund now. Am I in any way protected? Should I refund the buyer? I haven't had any time to investigate this yet. What should I do?


Is it still within the delivery window? Depends on how much you want to avoid the defect triggered by a full refund via eBay?

 

Options:

1. See if customer will wait a day or two longer while you investigate with the post office - package may still be delivered. Post Office may find something.

2. Refund most of the customer's money via Paypal (not all), then have customer pick out something else from your store at a super discounted price (basically you send it free).

3. Communicate, communicate, communicate.

 

Customer may then be happy, although they may still leave a neutral/neg for the product that never arrived.

 

Just a cost of doing business imho. Some of that extra customer service we need to provide...

post #24033 of 30429
Quote:
Originally Posted by kbadgley84 View Post

Got this today also, I didn't alter the address, tracking shows delivered but buyer moved and left no forwarding address. What should I do here?

 

I distinctly remember a discussion here about how Polo Bear items are prime targets for ebay/paypal fraud for some reason. Tracking shows delivered to the paypal-verified address. So, you're protected. The buyer's message seems fishy. 

post #24034 of 30429
Quote:
Originally Posted by classicthrifter View Post


Is it still within the delivery window? Depends on how much you want to avoid the defect triggered by a full refund via eBay?

Options:
1. See if customer will wait a day or two longer while you investigate with the post office - package may still be delivered. Post Office may find something.
2. Refund most of the customer's money via Paypal (not all), then have customer pick out something else from your store at a super discounted price (basically you send it free).
3. Communicate, communicate, communicate.

Customer may then be happy, although they may still leave a neutral/neg for the product that never arrived.

Just a cost of doing business imho. Some of that extra customer service we need to provide...
Mite just showing marked as shipped but no tracking information available. Nothing past me creating the label.'I contacted them. Hopefully they understand. They were supposed to be delivered a week ago
post #24035 of 30429
Quote:
Originally Posted by Reosymes View Post

I distinctly remember a discussion here about how Polo Bear items are prime targets for ebay/paypal fraud for some reason. Tracking shows delivered to the paypal-verified address. So, you're protected. The buyer's message seems fishy. 
I think he bought it and forgot to switch the address from his old one to his new one when he payed with PayPal
post #24036 of 30429
Quote:
Originally Posted by kbadgley84 View Post


Mite just showing marked as hipped but no tracking information available. Nothing past me creating the label.'I contacted them. Hopefully they understand


 The post office should be able to work with you. That may be an easy win for insurance purposes if it never is delivered. They have internal tracking they can do and print out as well that shows more than online. I had it done one time on a package.

post #24037 of 30429
Having had experience working with eBay, here's my two cents:

I've had constant trouble with eBay and PayPal trying to keep my addresses straight. There are so many addresses between them (ship from, ship to, return, main address, two websites with some or all of the above, and despite telling PayPal to change default, it holds on to a second address), it's not implausible the buyer did, in fact, encounter an error. Or maybe he was slow updating the address. Whatever the case it, if the item doesn't arrive at the buyer's correct address, then eBay policy does tend to benefit buyers.

The first question is insurance: If the item somehow gets lost, then you should contact the delivery service and ask for fulfillment of the policy. If you didn't get insurance, well, that's unfortunate, but perhaps you could still ask them to see if it was insured or if they can help.

Insurance is for occasions like this because, as bad as it may be, sellers are typically held liable for the fate of their shipments. If the buyer can show to eBay's satisfaction that you shipped to the "wrong" address, well, you probably will be held liable. It will almost assuredly likely fall to you to refund the buyer, and probably original shipping at that.

You could possibly communicate with the buyer and try to get him to hold off action while you track down to the address you actually shipped to, and get the recipient to cooperate in getting the item back to you.

I know one time, I ordered something off of eBay. The item's delivery status stalled, and never even got to delivered. The seller noticed and actually contacted me first, asking if I had the item yet. A few days later, the buyer sent a full refund (item + shipping). To this day, I think someone in the delivery service "enjoyed" the item a little too much.

That or there's fraud, like suggested. If you're still in the delivery window, then there's no reason you shouldn't be able to talk to the buyer, wait, and see what happens.
post #24038 of 30429
Quote:
Originally Posted by Holyee View Post

Having had experience working with eBay, here's my two cents:

I've had constant trouble with eBay and PayPal trying to keep my addresses straight. There are so many addresses between them (ship from, ship to, return, main address, two websites with some or all of the above, and despite telling PayPal to change default, it holds on to a second address), it's not implausible the buyer did, in fact, encounter an error. Or maybe he was slow updating the address. Whatever the case it, if the item doesn't arrive at the buyer's correct address, then eBay policy does tend to benefit buyers.

The first question is insurance: If the item somehow gets lost, then you should contact the delivery service and ask for fulfillment of the policy. If you didn't get insurance, well, that's unfortunate, but perhaps you could still ask them to see if it was insured or if they can help.

Insurance is for occasions like this because, as bad as it may be, sellers are typically held liable for the fate of their shipments. If the buyer can show to eBay's satisfaction that you shipped to the "wrong" address, well, you probably will be held liable. It will almost assuredly likely fall to you to refund the buyer, and probably original shipping at that.

You could possibly communicate with the buyer and try to get him to hold off action while you track down to the address you actually shipped to, and get the recipient to cooperate in getting the item back to you.

I know one time, I ordered something off of eBay. The item's delivery status stalled, and never even got to delivered. The seller noticed and actually contacted me first, asking if I had the item yet. A few days later, the buyer sent a full refund (item + shipping). To this day, I think someone in the delivery service "enjoyed" the item a little too much.

That or there's fraud, like suggested. If you're still in the delivery window, then there's no reason you shouldn't be able to talk to the buyer, wait, and see what happens.
The shirt went to the address provided, even tho he moved from there
The shoes just never updated, they want the refund today because they are moving tomorrow.

I think I'm SOL on the shoes but I hope I'm ok on the shirt situation
post #24039 of 30429
Quote:
Originally Posted by kbadgley84 View Post


I think he bought it and forgot to switch the address from his old one to his new one when he payed with PayPal


Doesn't matter. He fucked up... not you. He has the tracking number. Let him track it down through his post office. He can't do a successful chargeback. If he leaves negative feedback, you are covered.

post #24040 of 30429
Well then, he might file an item-not-received claim with eBay. If eBay looks at the tracking information, the information says delivered, and they're satisfied with it, they might deny the claim and you get off with an item sold. I've even heard of eBay protecting against negative feedback in such cases. If he can convince eBay that the system fouled up and selected the wrong address, and eBay somehow rules against you (should he file a claim with eBay Claims), then eBay itself will refund him, then deduct the funds from you. Like I said before, eBay policy does tend to bias towards buyers.
post #24041 of 30429

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Edited by jdrizzy - 10/26/15 at 3:46pm
post #24042 of 30429
^^^ yes that can be done
post #24043 of 30429
Quote:
Originally Posted by double00 View Post

^^^ yes that can be done

Do you think its an expensive (on average) correction?

post #24044 of 30429
Tbh I don't know! My guy has done a couple of extreme things for me and they got extremely expensive! Depends on what else needs to be adjusted imo, do the sleeves also need to be skinnied up? If the shoulders need slmiming I'd move on...

These days I avoid the tailor for all but simple things... otherwise i do my best to find stuff that fits well as is post a fit pic and see what folks think maybe?
post #24045 of 30429
Quote:
Originally Posted by jdrizzy View Post

Do you think its an expensive (on average) correction?

Super expensive.
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