I bought some hard drives ~6-7 months ago with intent to resell but got lazy and they've been sitting around in my room. Finally got them listed.
I just received the WD portable hard drive that I ord3red from you. Thank you for the fast delivery.
However- as I read- and just reread the description, it says new/unopened/unused.
It obviously was opened and some scratches on it make me wonder if it was used.
Then when I looked at your ad again, it says- up in the "headline" "new condiition".
Had I noticed that, I would not have bought it, but saw the other words that I was looking for in your description- "new/unopened".
I'm not happy about this.
I wanted a NEW WD my passport 500GB hard drive.
What are we going to do?
I look forward to hearing a resolution from you.
I thought the buyer may have been referring to the box because there was a giant sticker on it from the store that had all of my personal information, which I of course had to remove.
I'm very sorry to hear about this situation. Are you referring to scratches on the drive itself or on the box? New condition does mean brand new.
"Brand new/unopened". NOT!!!
The box was obviousdly opened and the scratches are ON THE DRIVE ITSELF. Certainly not UNOPENED- looks like someone tried to "clean it up".
I won't know if it is UNUSED until my computer maven comes to help me set it up, but this is not what I thought I was buying.
New condition sounds to me ( and to friends that I conferred with) like " not really new, but reconditioned- or cleaned up to look like new"
At any rate- it certainly was not UNOPENED!! And if it is new, why is it all scratched up?
Please calm down. I purchased the drive brand new from a store, so if it has been used then it must have been a return that the store did not check out thoroughly. I did not open to inspect it as I assumed it would be brand new and had no reason to suspect otherwise. Had I known, I never would have listed it as new -- there have not been any issues with the other drives I sold. I do not know where you are getting the phrase "new condition" from though as those are not my words and not present in my listing.
Please ship it back to me and send me a receipt of the shipment. I will provide you a full refund or exchange if you wish and reimburse the return shipping costs. Again, I'm very sorry that this has happened to you, but I will do my best to correct the issue. Please let me know if this is agreeable and if you wish to proceed with either a refund or exchange.