Originally Posted by InHocSignio
May I ask why its such a big deal for you established sellers to have 100% positive feedback? If that's really the case that eBay's rewards for sellers hinge on such stringent a fulcrum then they really ought to change it. Personally, as someone who has been mostly a small time buyer, and even smaller-time seller, I don't perceive myself making buying decisions based on very small percentage differences between sellers; 95%+ is usually good enough for me. What gives?
Well, from what I've learned here, a lot of these guys rely on feedback for their fees. Negative feedback results in higher fees or loss of status.
If you read above, someone left me my first negative feedback that said "paid and never received the item." Immediately, my open orders, though they had just been shipped (day after payment) started emailing me about their package. I can assume they read the feedback and panicked. It resulted in a number of email exchanges and one person requested I fill out a form for the Post in order to get detailed tracking to Germany. It was a pain to do and immediately after I filed it she said "got it, thanks!" That was a lot of work for someone that left a blatant lie on my profile.
Furthermore, I know that there are terrible sellers out there, but most people here want
to provide good service. I want every customer to think "this was a good deal and friendly seller" after the transaction. I buy more expensive/better boxes for my customers. I take considerable time answering any detailed questions someone has. If shipping prices are cheaper than what they paid, I refund them the difference though they'd never know how much the actual shipping was. I ship quickly. All of this is a lot of work and for someone to leave something negative about their experience is insulting and hurts my appearance as a seller. Most often, negative comments aren't fully thought out before they're left and that's even worse.
You might not care if someone has 95% positive rating, but someone else might. That someone else may avoid my listing as a result.