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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 156

post #2326 of 18272

VLSI - Doesn't Ebay protect you (or punish someone else) if they steal your photos?

 

 

Thought this article might be interesting to readers of this thread:

 

http://tech.fortune.cnn.com/2013/02/07/ebay-donahoe-comeback/

 

This quote was really surprising:  "Auctions, [CEO John] Donahoe says, "are less than 10% of what we do.""

post #2327 of 18272
Quote:
Originally Posted by Cotton Dockers View Post

VLSI - Doesn't Ebay protect you (or punish someone else) if they steal your photos?

I didn't catch the auction in time, but you can report it. I reported it after I found it still, but I doubt they'll do anything. It's just a mark on his account if they do, and he needs multiple marks before it expires before anything even happens. Just a minor slap on that wrist that's meaningless.
post #2328 of 18272

Just got my first negative feedback WTF. Not sure what to do, as it's simply ridiculous? 

 

Guy wrote. 

 

"Pants and Jacket wrongly described, not close in size...at least 2 sizes off."

 

I listed measurements for the jacket and pants, and included a link to how I measure them. I know they were right. 

I also offer free returns if there's a problem with my listing.... The guy never contacted me, just gave me a negative feedback?

Didn't even ask for a return? 

 

If I message him and offer a return, can he change his feedback? How do I protect myself here?

 

Thanks. 

 

http://www.ebay.com/itm/Francos-Seersucker-Suit-42L-/261163427576

post #2329 of 18272

May I ask why its such a big deal for you established sellers to have 100% positive feedback? If that's really the case that eBay's rewards for sellers hinge on such stringent a fulcrum then they really ought to change it.  Personally, as someone who has been mostly a small time buyer, and even smaller-time seller, I don't perceive myself making buying decisions based on very small percentage differences between sellers; 95%+ is usually good enough for me.  What gives?

post #2330 of 18272
Not really a selling question but went to pick up an EMS item and post office couldn't find it and told me it was sent back to international facility by accident. That doesn't show up on tracking online and am not sure if I should go to post office early tmrw morn to try again or wait to see if they try to redeliver? what's the standard procedure on EMS stuff? redeliver?
post #2331 of 18272
Quote:
Originally Posted by stevent View Post

Not really a selling question but went to pick up an EMS item and post office couldn't find it and told me it was sent back to international facility by accident. That doesn't show up on tracking online and am not sure if I should go to post office early tmrw morn to try again or wait to see if they try to redeliver? what's the standard procedure on EMS stuff? redeliver?

When I missed my TOJ, they left a note at my door giving me like 1-2 weeks to pick it up from the post office. After that time, they would send it back.
post #2332 of 18272
Quote:
Originally Posted by VLSI View Post

When I missed my TOJ, they left a note at my door giving me like 1-2 weeks to pick it up from the post office. After that time, they would send it back.

Ok yeah that's what I figured, guy at post office was being real weird and I usually have to go pick up from post office anyways and they always have it by the evening. Just set up redelivery online let's see how that works
post #2333 of 18272
Thread Starter 
Quote:
Originally Posted by InHocSignio View Post

May I ask why its such a big deal for you established sellers to have 100% positive feedback? If that's really the case that eBay's rewards for sellers hinge on such stringent a fulcrum then they really ought to change it.  Personally, as someone who has been mostly a small time buyer, and even smaller-time seller, I don't perceive myself making buying decisions based on very small percentage differences between sellers; 95%+ is usually good enough for me.  What gives?

Well, from what I've learned here, a lot of these guys rely on feedback for their fees. Negative feedback results in higher fees or loss of status.

If you read above, someone left me my first negative feedback that said "paid and never received the item." Immediately, my open orders, though they had just been shipped (day after payment) started emailing me about their package. I can assume they read the feedback and panicked. It resulted in a number of email exchanges and one person requested I fill out a form for the Post in order to get detailed tracking to Germany. It was a pain to do and immediately after I filed it she said "got it, thanks!" That was a lot of work for someone that left a blatant lie on my profile.

Furthermore, I know that there are terrible sellers out there, but most people here want to provide good service. I want every customer to think "this was a good deal and friendly seller" after the transaction. I buy more expensive/better boxes for my customers. I take considerable time answering any detailed questions someone has. If shipping prices are cheaper than what they paid, I refund them the difference though they'd never know how much the actual shipping was. I ship quickly. All of this is a lot of work and for someone to leave something negative about their experience is insulting and hurts my appearance as a seller. Most often, negative comments aren't fully thought out before they're left and that's even worse.

You might not care if someone has 95% positive rating, but someone else might. That someone else may avoid my listing as a result.
post #2334 of 18272
I sold a brooks brothers blazer that was in like new condition. After it sells, but before payment is made, I get a message that's barely coherent from someone that say something along the lines of "can you still sell this item." I told him I had already sold it. Well, it turns out that this person was actually the buyer and he was asking me to relist it, and I had no idea. A few weeks later he leaves me neutral feedback. I message him and ask why, because his feedback says "great and cheap price." He says this:

OOO SO SORRY
BUT JUST YOUR PRODUCT'S CONDITION IS NOT SATISFIED FOR ME
PLZ UNDERSTAND BUYER'S MIND.. THANK YOU AND HAVE A NICE DAY

WTF. I enter into a conversation with him about the blazer, asking what was wrong with it. His messages are barely readable, some not readable at all. He says that he can provide pics, but then fails to do so. I was polite the whole time, asking him if I could send him something for free to make up for it, or offer a refund. He doesn't want either, says he's in South Korea now and can't receive anything. I'm pretty sure he's just being a jerk because he didn't want the item after he bought it, but I've learned that there's nothing I can do, despite the fact that his feedback says the product was great.
post #2335 of 18272
Quote:
Originally Posted by InHocSignio View Post

May I ask why its such a big deal for you established sellers to have 100% positive feedback? If that's really the case that eBay's rewards for sellers hinge on such stringent a fulcrum then they really ought to change it.  Personally, as someone who has been mostly a small time buyer, and even smaller-time seller, I don't perceive myself making buying decisions based on very small percentage differences between sellers; 95%+ is usually good enough for me.  What gives?

100% isn't big enough a deal to kiss ass for IMO, although I have only ever had 1 negative. I don't request feedback and I don't have the "I strive for all 5's and please contact me for resolution before giving anything other than a 5" language in my auctions. I look at feedback in the 98% or better range as normal, because there is an idiot factor on ebay and you can't please everybody. OTOH, 95% positive is a red flag. When you read feedback on the 95% and lower types you will usually see problems.

My only negative was from a guy in Hong Kong who bought a Thom Browne blouse which was clearly described as a women's blouse. It didn't fit (no shit) and he demanded a return. I politely advised him to resell it. He left negative.

There are way too many ebay buyers who bid without bothering to read descriptions. I only had one auction end on Sunday, a BB suit. About an hour after the end of the auction, buyer sends a message that he just now noticed that the pants inseam is 31 and he needs 34. So he actually read the description after he bought the suit. Of course in that situation I cancelled the transaction. The problem is that ebay has every one of their policies benefiting the buyer. So he can do this again and again with no consequence.
post #2336 of 18272

Yesterday, when this coat only had 1 bid at $19.99, someone offered me $25. I declined.

 

 

http://www.ebay.com/itm/121068566489?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649

 

Maybe I should have put the BIN higher.

post #2337 of 18272

Observation...

 

The 1'st and 15th of the month play a larger role in determining final price then ending auctions on Sundays.

 

Thoughts???

post #2338 of 18272
Updated: February 2013
Buyers must contact you first to resolve any issues. Opened cases no longer count.

eBay has always encouraged buyers to contact sellers to resolve any issue with their purchases. Starting in April 2013, buyers will be required to contact sellers first through the Resolution Center for issues relating to 'item not received' or 'item not as described'. This will ensure you have the opportunity to serve your customers before eBay gets involved.
Buyers will be required to wait at least three business days for you to respond and attempt to resolve the issue before asking eBay to get involved.
You'll be notified via Messages when a buyer has contacted you regarding an issue and a case will automatically be opened in the Resolution Center.
Opened cases will no longer be used for seller performance standards evaluation. Only cases that are escalated to eBay for review and are not found in your favor by eBay will count.
All communication from buyers regarding 'items not received' and 'items not as described' will be in one place in the Resolution Center, making it easy to track and respond without having to monitor Messages and the Resolution Center. Plus you'll have the tools you need to resolve issues quickly—for example, you can provide tracking, issue a refund, invite a return, or just communicate with your buyer.
post #2339 of 18272
@Steve Smith this is just freaking hilarious...I'll still buy from you though smile.gif

"My only negative was from a guy in Hong Kong who bought a Thom Browne blouse which was clearly described as a women's blouse. It didn't fit (no shit) and he demanded a return. I politely advised him to resell it. He left negative."
post #2340 of 18272

Fellow dudes/users of Garagesale. Is this something I can hit the ground running with on a basic level? If I download it right now, can I expect to have some basic ads posted tomorrow without much more effort than just posting via ebay? I need to start trading my closet's steez for cheese.

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