Originally Posted by VLSI
One last update in the saga...
Got my first negative in eight years of selling this month. As I posted previously, the asshole tried to return the coat I sold him (for $60 measly dollars) FIFTY (50) DAYS AFTER HE RECEIVED IT, citing "closet fragrances" on it, which were evidently my fault since I stored in a space bag in a dresser drawer for a year before I sold it. Naturally, I refused the refund in an apparently misguided attempt to take a stand. Days later, he posted negative feedback. I reported the buyer, and spoke to some guy in eBay customer service (no small feat getting someone on the phone) and he refused to remove the feedback. I must have paid close to $1K in seller fees last year and this is how eBay protects their income sources? Total bullshit.
I finally relented, offered the guy a refund in exchange for removing the feedback, and he refused to alter it, letting the official request lapse. A week later, he decides he does want the refund but can no longer remove it, as there is only one opportunity per transaction to remove negative feedback, which is via a 3-day seller request. What an absolute douche.
Meanwhile, I can't post negative feedback for him, though he's clearly the worst type of buyer, and sellers should be warned.
The feedback model/mechanism is beyond flawed; rather it is seriously broken. I can't see myself selling much if at all on eBay in the future, and from what I've read here in this thread, I am not the only seller taken behind the woodshed and summarily fucked by eBay. How long until a boycott?