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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 154

post #2296 of 15715
Quote:
Originally Posted by HansderHund View Post



First of all, InHocSignio, I think you bring up a number of great points. I think VLSI remedied the problem of the personal info and made a good decision to edit it, though I still found it funny. I would encourage anyone to vent frustrations that they have with a seller, whether it's an established retail business or on ebay. I also feel that sellers should be able to warn others about terrible buyers which is essentially what VLSI did in this case.

Many of us are dealing with razor thin margins and are sincerely trying our best to accurately describe, measure and take care of buyers. I think most people that contribute here wouldn't hesitate to go into their own pocket to remedy a bad situation that they helped create in regards to a buyer dispute. I know that I would. It's just that buyers like VSLI's bring down the entire system. He knew the rules that ebay and paypal have in place and appeared to know the best way to lean on a seller. That's not right and I will openly say that I wouldn't want that particular person buying anything from me, not that it would have been likely.

Brian brings up a good point. VLSI, through his posting in this thread, has proven that he's a good seller that he is honest in his transactions. Of course you're free to boycott him for any reason that you see fit.

Like I said, I think your points were valid and well-stated. They were so well-stated, in fact, that he made an apology and edited his posts to reflect it. I hope you would bring things like that up in the future as well.

Quote:
Originally Posted by Klobber View Post

Bottom line most of you sellers work your balls off for every listing. That hard work should, in an ideal sense, work out to a mutually beneficial transaction where the seller gets rewarded for his hard work and the buyer gets the item he wanted.

I do not blame VLSI for venting his frustration. Nothing is worse than seeing 1 hour hard labor (listing shirt, taking pics and careful measurements etc...) get flushed down the toilet by some whiney crybaby buyer who did not bother to check measurements. I am 100% on VLSI's side here. It is not like he screwed up or had an honest misunderstanding with his buyer. The buyer was a selfish and inconsiderate asshole who refused to take responsibility or man up to his mistake.

In reality, the buyer should have had the courtesy to ask the seller if he may return the shirt for a partial refund. Partial refund means covering the seller's eBay expenses and the seller postage costs (where buyer has to also pay for return postage).

I have done this before to a seller when I made a slight error. I emailed the seller explaining my mistake, highlighting I expected nothing from the seller given he covered his end, but I would in the event of a return cover all his expenses deemed out of pocket. I ended up getting around an 85% full refund and seller was quite happy to do this. Seller relisted and sold the item a week later for a little more than when I won the auction. I still deal with this seller today and he is more than happy to do "off eBay record" transactions. When I proposed the return he immediately said he thought I was an awesome buyer and he would be more than happy to proceed.

Bottom line, Sellers have to treat Buyers well, and Buyers have to treat Sellers well. The eBay world would be a much better place if this was observed.

Instead we have sellers shitting bricks with every transaction and a non zero percentage of buyers looking to exploit any loophole they can. At least 90% of buyers are fine, shame about the 5 - 10% of aholes out there.

As an aside, besides for the razor thin margins, we often sell things at a huge loss too (and then pay a huge final value fee to boot). Carry on.
post #2297 of 15715
Thread Starter 
Quote:
Originally Posted by VLSI View Post

Thanks everyone for the support. Realistically I shouldn't be calling anyone names, but I vent here so that I remain cordial in all dealings with the buyer. I've been called out before in this thread for being very blunt and forward about how I do business. It's just a hobby for me, so sucking up and walking on eggshells just isn't how I operate. If it had been my mistake though, I would have gone out of pocket to fix it. I think everyone has had the chance to say their piece, so let's move on and help the next seller with an issue smile.gif

Well done on your part and I like your attitude towards the whole thing.

Since you mentioned it, my situation/request got lost at some point...
Quote:
Originally Posted by HansderHund View Post

I

I've had a rough week on ebay. I was going to get a few items out later than I have listed on my handling time, so I let them know. No responses until the end of the week when they all ask: "Where is my package?!"

One guy didn't send me a message and instead just left negative feedback, my first ever. It simply says "paid and never got the item." I immediately sent him a message explaining that it would be a bit later and that I had given him the tracking info. No response. I saw that he received the tie a couple of days ago and sent him another message asking him if he was happy with it/sorry it was late/would you mind revising your feedback?

What's the story with ebay removing negative feedback again?

Next is a teenager (I'm sure) that has sent me a message every day asking where his package is. It was sent over a week ago to Germany and it normally only takes 3-4 days. I told him that I called the post and they said that snow likely delayed it. I made sure he had the tracking info to follow it. He continues to email me every day even though the tracking is continuously updated. It's now in southern Germany. Why don't people understand that I'm not driving things to their house and that I have no idea why the post seems to be using camels to bring packages to his house.

ffffuuuu.gif
post #2298 of 15715
Quote:
Originally Posted by HansderHund View Post

Quote:
Originally Posted by VLSI View Post

Thanks everyone for the support. Realistically I shouldn't be calling anyone names, but I vent here so that I remain cordial in all dealings with the buyer. I've been called out before in this thread for being very blunt and forward about how I do business. It's just a hobby for me, so sucking up and walking on eggshells just isn't how I operate. If it had been my mistake though, I would have gone out of pocket to fix it. I think everyone has had the chance to say their piece, so let's move on and help the next seller with an issue smile.gif

Well done on your part and I like your attitude towards the whole thing.

Since you mentioned it, my situation/request got lost at some point...
Quote:
Originally Posted by HansderHund View Post

I

I've had a rough week on ebay. I was going to get a few items out later than I have listed on my handling time, so I let them know. No responses until the end of the week when they all ask: "Where is my package?!"

One guy didn't send me a message and instead just left negative feedback, my first ever. It simply says "paid and never got the item." I immediately sent him a message explaining that it would be a bit later and that I had given him the tracking info. No response. I saw that he received the tie a couple of days ago and sent him another message asking him if he was happy with it/sorry it was late/would you mind revising your feedback?

What's the story with ebay removing negative feedback again?

Next is a teenager (I'm sure) that has sent me a message every day asking where his package is. It was sent over a week ago to Germany and it normally only takes 3-4 days. I told him that I called the post and they said that snow likely delayed it. I made sure he had the tracking info to follow it. He continues to email me every day even though the tracking is continuously updated. It's now in southern Germany. Why don't people understand that I'm not driving things to their house and that I have no idea why the post seems to be using camels to bring packages to his house.

ffffuuuu.gif

You 99% wont get feedback removed. Even if you are 100% right and the other person lied, ebay in my experience wont remove it. Feedback is their opinion on the transaction and from what I am "told" there are legal ramifications "1st amendment" if they choose what to remove and what not to remove. The only way to get it removed is if it breaks one of the rules which are posted. If they put personal info in, use curse words, try to circumvent the system, etc.

 

I had one person leave feedback with his email in it saying "contact me at xxxx before you buy from this scumbag". Obviously that one got removed lol8[1].gif

 

The best thing you can do is in your reply, put the tracking number of the package. That said, it is actually against the rules to have the tracking number in feedback, BUT the other person is going to have to check that you left a reply to their feedback and then complain to ebay. This is a simple easy way for other buyers to see you use tracking, shipped and if they want to check, see that it was delivered.

 

Quote:
Originally Posted by taxgenius View Post

As an aside, besides for the razor thin margins, we often sell things at a huge loss too (and then pay a huge final value fee to boot). Carry on.

hmmm... why would anyone ever sell at a loss, especially a HUGE loss  nest.gif Might want to start consigning stuff spam[1].gif

post #2299 of 15715

PRO TIP: Hey guys don't forget. 

 

If you are running 10 day Thu-Sun Auctions, this week is the last Thursday to proceed and schedule as usual. For the next two weeks you may want to start scheduling them for an hour earlier start to compensate for Daylight Savings Time for items ending on March 10th or later. Depending on the time you choose to end them, you may end up with some late auctions. It's not a huge deal, but if you like to stay up and watch them all end (like I do)....

 

 

Quote:
Originally Posted by Brianpore View Post

hmmm... why would anyone ever sell at a loss, especially a HUGE loss  nest.gif Might want to start consigning stuff spam%5B1%5D.gif

+1

 

But don't ask me. I'm not allowed to consign without a license.

post #2300 of 15715
Quote:
Originally Posted by capnwes View Post

PRO TIP: Hey guys don't forget. 

If you are running 10 day Thu-Sun Auctions, this week is the last Thursday to proceed and schedule as usual. For the next two weeks you may want to start scheduling them for an hour earlier start to compensate for Daylight Savings Time for items ending on March 10th or later. Depending on the time you choose to end them, you may end up with some late auctions. It's not a huge deal, but if you like to stay up and watch them all end (like I do)....

I always forget this. Thank you!
post #2301 of 15715
Quote:
Originally Posted by SpooPoker View Post


I always forget this. Thank you!

Me too, but I marked my outlook calendar last year for this year. biggrin.gif

post #2302 of 15715
Quote:
Originally Posted by Brianpore View Post

You 99% wont get feedback removed. Even if you are 100% right and the other person lied, ebay in my experience wont remove it. Feedback is their opinion on the transaction and from what I am "told" there are legal ramifications "1st amendment" if they choose what to remove and what not to remove. The only way to get it removed is if it breaks one of the rules which are posted. If they put personal info in, use curse words, try to circumvent the system, etc.

I had one person leave feedback with his email in it saying "contact me at xxxx before you buy from this scumbag". Obviously that one got removed lol8%5B1%5D.gif

The best thing you can do is in your reply, put the tracking number of the package. That said, it is actually against the rules to have the tracking number in feedback, BUT the other person is going to have to check that you left a reply to their feedback and then complain to ebay. This is a simple easy way for other buyers to see you use tracking, shipped and if they want to check, see that it was delivered.

hmmm... why would anyone ever sell at a loss, especially a HUGE loss  nest.gif Might want to start consigning stuff spam%5B1%5D.gif

Had stuff at a very low starting bid to generate activity, but still closed at a loss.
post #2303 of 15715
Quote:
Originally Posted by VLSI View Post

Well this may be the first time ebay has impressed me for any reason -- they decided the case in under 2 hours.

Unfortunately...

 

My faith in humanity has been restored! Congratulations. I'll miss the douchebag's email attempts at getting his $50 back.

post #2304 of 15715

I'm always baffled why an item will get hardly any interest/watchers and end with no bids after ten days.....but then this happens only a few hours after relisting....

 

Bills Khakis Cotton Ghurka Gurkha Pants Trousers 38/32 Pleated Buckle Adjust EUC


Edited by capnwes - 2/18/13 at 8:37am
post #2305 of 15715
35042616.jpg
post #2306 of 15715

Ok, so tell me another power seller in here besides me has developed Tennis Elbow from a packing tape dispenser. Had to start cutting the tape with scissors to avoid the discomfort.

post #2307 of 15715
Thread Starter 
Quote:
Originally Posted by Brianpore View Post

You 99% wont get feedback removed. Even if you are 100% right and the other person lied, ebay in my experience wont remove it. Feedback is their opinion on the transaction and from what I am "told" there are legal ramifications "1st amendment" if they choose what to remove and what not to remove. The only way to get it removed is if it breaks one of the rules which are posted. If they put personal info in, use curse words, try to circumvent the system, etc.

I had one person leave feedback with his email in it saying "contact me at xxxx before you buy from this scumbag". Obviously that one got removed lol8%5B1%5D.gif

The best thing you can do is in your reply, put the tracking number of the package. That said, it is actually against the rules to have the tracking number in feedback, BUT the other person is going to have to check that you left a reply to their feedback and then complain to ebay. This is a simple easy way for other buyers to see you use tracking, shipped and if they want to check, see that it was delivered.

Thanks for the help, Brian!

I'm giving it a couple of days before I respond to it in the case that they retract it. As soon as it was posted though, I started getting messages from buyers who had just paid asking whether their item was shipped, where it was, etc. Even though their claim was completely untrue, it really messed things up for me. I had one message today requesting that I follow-up on her package with a form that the Post has in order to specifically locate it. The Post wasn't happy about it because it's still within their (reasonable) timeframe to arrive in Germany.

Oh, did I mention that I HATE THE EBAY FEEDBACK SYSTEM?
post #2308 of 15715
Quote:
Originally Posted by capnwes View Post

Ok, so tell me another power seller in here besides me has developed Tennis Elbow from a packing tape dispenser. Had to start cutting the tape with scissors to avoid the discomfort.

I cant say Im with you. Though my fingers have bled from typing!
post #2309 of 15715

What would you guys call this fabric pattern puzzled.gif

 

photo DSC_6527_zps3e2aff29.jpg

post #2310 of 15715
Quote:
Originally Posted by Brianpore View Post

What would you guys call this fabric pattern puzzled.gif

photo DSC_6527_zps3e2aff29.jpg

90s? lol8[1].gif

Micro tread?
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