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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 146

post #2176 of 16946
There have been times though when I've checked the box on purpose when I am actually eating a couple bucks on shipping - hoping that a bidder will see that the actual cost of shipping was $10 when I only charged $8 or something similar. Hopefully that will lead to positive feedback and detailed feedback but who really knows...
post #2177 of 16946

Can/should I message a buyer after a good transaction has taken place to remind them to leave feedback?

 

Everything went through as planned, left him positive buyer feedback after I saw that he received the item and didn't raise any questions/have any issues. Just figured if he's happy I might want to nudge him a bit... If that's alright to do.

post #2178 of 16946
Buyer says a pair of pants he bought (dirt cheap) don't fit. He wants me to ask another bidder if they want to buy them. Even if I did this, I have no idea how to arrange the transaction. Any ideas on how to respond?
post #2179 of 16946
Quote:
Originally Posted by hooker4186 View Post

There have been times though when I've checked the box on purpose when I am actually eating a couple bucks on shipping - hoping that a bidder will see that the actual cost of shipping was $10 when I only charged $8 or something similar. Hopefully that will lead to positive feedback and detailed feedback but who really knows...

Quote:
Originally Posted by Brianpore View Post

+1

In your case I would take it as a learning experience, smile and refund him. As you said, $7 is not worth a negative in the long term.

Its one thing if you know the shipping costs are too high to ask before you bid/buy the item for reduced costs. If the seller agrees great, if not then take the cost of shipping into account for what you bid.

Quote:
Originally Posted by capnwes View Post

+1....the box may be autochecked by default, so you will have to un-check it. 
  

Quote:
Originally Posted by VLSI View Post

Total BS. Shipping & handling. If you marked flat rate shipping, he knew it going in. This is one reason to never click the add shipping cost to label box though.

Thanks for the tips, I refunded money but did mention it was a flat fee and that I waited 35 minutes at post office which was true. Printer isn't working now so I had to go to post office and can't hide postage unfortunately
post #2180 of 16946
Thread Starter 
Quote:
Originally Posted by capnwes View Post




Great news! The $82 has been refunded to my account as of this morning. I have already sent thankyou emails to the sweet ladies at my local P.O. They really are great women, they are always pleasant to deal with, and always recognize and call me by name. One of the perks of living in a town of 1200.....and being probably the most active shipper. I spent over $18K on shipping last year.

Wow, congrats! You have to be one of the best customers at that office, so Im'm glad both you and the staff stuck with it!
Quote:
Originally Posted by Evil Abed View Post

Can/should I message a buyer after a good transaction has taken place to remind them to leave feedback?

Everything went through as planned, left him positive buyer feedback after I saw that he received the item and didn't raise any questions/have any issues. Just figured if he's happy I might want to nudge him a bit... If that's alright to do.

Sure, there's nothing wrong with that. Just write something short and polite asking them that if they were satisfied with it, you'd appreciate positive feedback. Most probably don't leave feedback because they don't think about it, especially if they're new. People are always more likely to voice negative experiences rather than positive experiences.
Quote:
Originally Posted by nohio View Post

Buyer says a pair of pants he bought (dirt cheap) don't fit. He wants me to ask another bidder if they want to buy them. Even if I did this, I have no idea how to arrange the transaction. Any ideas on how to respond?

I'd definitely stay away from trying to broker a deal. They know that it was likely their fault (assuming you posted measurements), so they aren't asking you for a refund. I'd suggest telling him to try to resell them and that he is free to use your photos from the auction listing. I believe someone here (Spoo, maybe) had some good luck dealing with someone in that manner.

Has he left feedback? If he has, it's your choice to do something about it, but if they were dirt cheap and he's willing to pay shipping, you may consider just offering him a goodwill return and then trying to resell them at a better price.
post #2181 of 16946
Quote:
Originally Posted by HansderHund View Post

I'd definitely stay away from trying to broker a deal. They know that it was likely their fault (assuming you posted measurements), so they aren't asking you for a refund. I'd suggest telling him to try to resell them and that he is free to use your photos from the auction listing. I believe someone here (Spoo, maybe) had some good luck dealing with someone in that manner.

+1

Just had the same situation i.e. he bight the wrong size jacket. I offered a refund, with conditions (only on the cost of the item, less 10% restocking fee, and buyer pays shipping back to me with tracking) and suggested her resell them and I'd even send him the pictures I used as well as the html coding for the listing.

He chose to keep it and gift it to someone he know. And I still got excellent feedback form him.


In other news, a potential local buyer messaged me to ask if I had a store he could drop by to browse. I think he was looking for more RG shirts 0 I have 3 up right now.
post #2182 of 16946
You may want to frame your response that you'd like to help him but ebay doesn't allow using their platform to broker transactions outside of normal auctions and you don't want to risk your seller ratings. Play the good guy and let ebay take the rap.
post #2183 of 16946
Do you guys know what international shipping options have reliable tracking that doesn't stop in the US? I know there's Priority medium and large flat rate boxes and express mail, but are there any others? Trying to see if there's a cheaper option for shipping a 4 lb box.
post #2184 of 16946
Quote:
Originally Posted by capnwes View Post

Not to get technical....but don't you mean Tom Hanks?

Nope, the idea of Tom Cruise winning an academy award for a movie he obviously wasn't in was supposed to add to the ridiculousness smile.gif
post #2185 of 16946
Quote:
Originally Posted by scootypuff View Post

Do you guys know what international shipping options have reliable tracking that doesn't stop in the US? I know there's Priority medium and large flat rate boxes and express mail, but are there any others? Trying to see if there's a cheaper option for shipping a 4 lb box.

In before Brianpore tells you 1st class registered :poke:

I suggest Express insured all the way.
post #2186 of 16946
Quote:
Originally Posted by VLSI View Post


Total BS. Shipping & handling. If you marked flat rate shipping, he knew it going in. This is one reason to never click the add shipping cost to label box though.

+3 Never renegotiate with terrorist buyers!  A negative feed back is not permanent, just part of the deal. Be sure to report the buyer.

Quote:
Originally Posted by SpooPoker View Post

In before Brianpore tells you 1st class registered :poke:

I suggest Express insured all the way.

+ 1  ~  Currently Express is the only method that ensures eBay Seller Protection Plan IMO - You can get a lot of items into the flat envelopes if you really try. . .  smile.gif   

post #2187 of 16946
Quote:
Originally Posted by capnwes View Post



Follow-up ...so this has turned into a fiasco....

So, last Friday, I should have finally received my refund from the voided label. Instead, I received an email from paypal stating that my label cancellation had been denied by the USPS, because the label has shown up in the tracking system as having been sent. WTF!! This is impossible, since I could never even get the label to print in the first place. 

I checked the tracing for the "voided" label, and sure enough, it shows that it was initially checked, a week later, in at a post office in North Carolina. In my opinion this is a result of an obvious, but extremely coincidental and highly unlikely mistake. I believe the label on the package in NC, having a similar tracking number, was un-scan-able. The carrier would have needed to manually punch in the number and probably typed in the wrong number....which just so happened to be the one label I was trying to void. The post office agrees with my theory

I wouldn't normally be too worried about it, except the label cost me $82. I tried to talk to paypal about it and they said the post office needs to handle it. I spent 1.5 hours at the post office yesterday, and their hands are tied too. They said paypal needs to handle it. Now I have to call paypal back and try to convince them to call or email the postmaster to verify the mistake. WHAT A MESS. The chances of this happening are about as slim as winning the lottery.
Some years back, my pickup truck (now long since departed) received a parking ticket in the mail from our friends in the Washington DC police department for having been illegally parked on I Street NW. The fine of course, had doubled since I hadn't paid the original ticket that was left on the illegally parked vehicle. The only problem, from my point of view, was that the truck hadn't been driven anywhere NEAR DC for over 5 years. The meter maid had written the license plate number incorrectly and the actual scofflaw must have noticed the error and used it as a

Try proving it though. I sent a check. ffffuuuu.gif
post #2188 of 16946
Weird. This same thing just happened in DC to my dad (from Salisbury) last year. He was allegedly involved in a hit and run in his pickup truck, which was on no shape to even make it over the bay bridge. He was required to appear in court for it.

The victim had written the number down wrong, but oddly the truck was the same make, model and close in color. He didn't get in any trouble, but there was no recouping if his time missed from work or travel expenses.
post #2189 of 16946
Thanks for the suggestions. Replied nicely that selling it outside of Ebay wasn't allowed but that they could use my pics and listing details to resell it. Buyer seems satisfied (no feedback, yet. Fingers crossed.)
post #2190 of 16946
Quote:
Originally Posted by mjt73106 View Post

Quote:
Originally Posted by scootypuff View Post

Do you guys know what international shipping options have reliable tracking that doesn't stop in the US? I know there's Priority medium and large flat rate boxes and express mail, but are there any others? Trying to see if there's a cheaper option for shipping a 4 lb box.
Originally Posted by SpooPoker View Post

In before Brianpore tells you 1st class registered :poke:

I suggest Express insured all the way.

+ 1  ~  Currently Express is the only method that ensures eBay Seller Protection Plan IMO - You can get a lot of items into the flat envelopes if you really try. . .  smile.gif   

1st class registered is 99.999% safe from getting lost IMO and cheaper. You can send classified government documents via registered mail....that said, I have been using both 1st class registered and express with no problems.  Express offers high levels of insurance and is faster.
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