Originally Posted by capnwes
Great news! The $82 has been refunded to my account as of this morning. I have already sent thankyou emails to the sweet ladies at my local P.O. They really are great women, they are always pleasant to deal with, and always recognize and call me by name. One of the perks of living in a town of 1200.....and being probably the most active shipper. I spent over $18K on shipping last year.
Wow, congrats! You have to be one of the best customers at that office, so Im'm glad both you and the staff stuck with it!
Originally Posted by Evil Abed
Can/should I message a buyer after a good transaction has taken place to remind them to leave feedback?
Everything went through as planned, left him positive buyer feedback after I saw that he received the item and didn't raise any questions/have any issues. Just figured if he's happy I might want to nudge him a bit... If that's alright to do.
Sure, there's nothing wrong with that. Just write something short and polite asking them that if they were satisfied with it, you'd appreciate positive feedback. Most probably don't leave feedback because they don't think about it, especially if they're new. People are always more likely to voice negative experiences rather than positive experiences.
Originally Posted by nohio
Buyer says a pair of pants he bought (dirt cheap) don't fit. He wants me to ask another bidder if they want to buy them. Even if I did this, I have no idea how to arrange the transaction. Any ideas on how to respond?
I'd definitely stay away from trying to broker a deal. They know that it was likely their fault (assuming you posted measurements), so they aren't asking you for a refund. I'd suggest telling him to try to resell them and that he is free to use your photos from the auction listing. I believe someone here (Spoo, maybe) had some good luck dealing with someone in that manner.
Has he left feedback? If he has, it's your choice to do something about it, but if they were dirt cheap and he's willing to pay shipping, you may consider just offering him a goodwill return and then trying to resell them at a better price.