I sold a Burberry trench coat, buyer messages me and says the coat is very nice but it doesn't fit him, and he doesn't want to spend the money to have it altered. I tell him that I'm very sorry it doesn't fit, but I do not accept returns for sizing, and I inform him that the auction had several reminders to look at the measurements and terms before purchasing. In the same message I offer him a discount on a trench coat that I plan to list tomorrow because it's a bit smaller and probably a better fit.
He never responds, and immediately opens a case. I escalate it to ebay, they rule in my favor after I offer a persuasive argument (the bastard opened the case in an attempt to say that I misrepresented the size, which he never claimed when he originally messaged me). Can he still leave negative feedback?
Just an update on this, he ended up leaving negative feedback yesterday, changing his story for the 3rd time. In the feedback he said that the item "was not first quality and bad customer service," or something like that. The person can barely speak English - which probably explains how he missed the 3 reminders in my auction to check the measurements. I called eBay, they review the messages between us and the lady says that she can clearly see that the person was lying about the quality issue, because his original claim was that it didn't fit, and his first change of story was when he opened the case and claimed that I misrepresented the item. The lady from eBay goes on and on about how I'm right and he's wrong and how she also runs an eBay business so she understands, but basically says there's nothing they can do. And of course, I can't leave him negative feedback, so there's nothing to warn future sellers about his buyer's dishonesty. What a joke.