I sold a Burberry trench coat, buyer messages me and says the coat is very nice but it doesn't fit him, and he doesn't want to spend the money to have it altered. I tell him that I'm very sorry it doesn't fit, but I do not accept returns for sizing, and I inform him that the auction had several reminders to look at the measurements and terms before purchasing. In the same message I offer him a discount on a trench coat that I plan to list tomorrow because it's a bit smaller and probably a better fit.
He never responds, and immediately opens a case. I escalate it to ebay, they rule in my favor after I offer a persuasive argument (the bastard opened the case in an attempt to say that I misrepresented the size, which he never claimed when he originally messaged me). Can he still leave negative feedback?
What was your persuasive argument?