Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 115

But I'm pretty sure TBen is saying the stain occurred when the buyer wore the shirt. Not that it was overlooked in selling or intentionally omitted from the details.

There are definitely two or three different scenarios here. If I sell an item with some overlooked damage or stain, I would certainly prefer they did not try to clean it themselves or even take it to be cleaned without notifying me first. A spot might be removable with proper cleaning, but may set in permanently if done incorrectly. Most of the time I give the option to return it without cleaning or offer to help pay for repair or cleaning without a further option to return.

It would be hard to prove if a stain occurred after receipt or was already present upon sale unless of course it was in an obvious spot on the item which was shown clearly in the photos. If it was obviously a post sale stain, I wouldn't offer a refund or help with cleaning. That would be silly.

Also it's not that we sellers believe most buyers are scammers. It's just that eBay will side with the buyer 99% of the time whether the seller is at fault or not. I always try to give the buyer the benefit of the doubt, but sometimes you just have to draw a line somewhere. However drawing such a line will almost certainly end in a negative feedback. I know this, because I have 1. I drew the line and the buyer didn't like it, I didn't like the neg feedback either, but I had to stand for what was right regardless of the outcome.

That isn't what I said at all. I offered him dry cleaning money and a discount, but that doesn't mean I still do not think he is trying to cheat me. If I received something with a stain, I wouldn't try to clean it multiple times prior to contacting the seller. I would contact the seller telling him that he did not describe the item properly and wait for him to contact me with instructions. Merry xmas.

 

No part of the story is retracted I do not even know why I am entertaining this from you. So I will stop here. If you would like, you can pm me and I will invite you to my house. Then, we can go through my eBay process together.

My apologies.  The response was a knee jerk reaction to you calling me an idiot.  Afterwards I wanted to go back and edit my post, but it was held in moderation.  Ultimately this is your business and how you deal with your customers is your decision.  Based on your original posts, thus,  the information that I had,  I was giving you an insight into a buyer's mind so you can make a proper decision on how to deal with him.  But like I said, it is your business and you must do what you think is best.  You owe no one an explanation.

That was harsh, so I apologize. But the entirety of the situation frustrated me and your addition didn't help. I don't even know why I am venting to an internet forum. If I came of as crass that was not my intention. Again, I was a jerk, my bad.

 

 

Happy holidays!

Nevermind... dealing with it. Didn't realize there was a hole
Edited by VLSI - 12/27/12 at 9:15am

I did the same thing a week or so ago... 

 

Each piece basically gets inspected 3 times. Once before purchase, again while photographing, and finally before shipment.

Sold a BB Suit BIN for $200+. I even checked the cuffs for "lengthenablility" for the buyer. The buyer was not upset, but returned the suit for refund due to a hole right at the cuff edge. It was pretty big too, how embarrassing. He said he didn't even see it until he took it to the tailor, so in my defense it was somewhat hard to see.

 

Bummer, I feel for you man... 

alright guys I am not at all caught up with this thread but has it been discussed when is the best time to sell post christmas?

I have like 3 grand + worth of nice ass items and a new photo set up and I am wondering how to maximize my profit, list asap or wait a couple months? have a true auction like spoo or high starting bids and buy it nows like capwes? these are the questions I wish to have answers to, thanks!

All I can tell you is that gift cards are burning holes in peoples pockets right now...

+1. My bids haven't slowed down a bit.

thanks guys  I have been taking pictures for like 4 hours the amount of items doesn't seem to end

Come to my house man. Ill show you endless

Here iAustralia I had problems. Sold a few items oeBay and had to ship some to USA - a pair of shoes I posted to a buyer Decemebr 3 and he was complaing 10 days later it hadn't arrived. Gave hitheminfo as I sent via Registered signed for mail at extra (my) expense. Only info showing was that it had gone to USA - he complained and lodged where is my item? Paypal asked me for proof of postage. I scanned it showing date addressee etc on the receipt all stamped with reg no sent it buyer as well, got noticed today they found in favour of buyer and refunded the money. I lose though I did everything I was supposed to do. Australia Post cannot confirm if it was delivered, neither can USPS, yet paypal say I have to prove it was delivered. A offical inquiry through USPS takes 60 days. Paypal gives me 10 days to prove delivery. Meantime buyer seemingly may have received it but USPS shoes no delivery.
I can't win , ,right?!

How was it sent? Priority? If not, it may still be in transit due to holiday delays. Unfortunately, you are screwed unless the buyer is honest and re-pays you when the item arrives. 

 

It sucks that the ebay/paypal requirement/standard to show proof of delivery is constantly fouled by the incompetence of the USPS. We pay for services such as delivery confirmation and signature confirmation; but many times, by ether laziness or oversight of the carrier, packages go unscanned rendering the added services useless.    

For the Canadians here: Canada Post is introducing a new shipping method for small packages to the USA and other international destinations and it will be available in ebay. I've still got to dig into the details but at least it's something.
http://pages.ebay.ca/sellerinformation/shipping/trackedpacket.html