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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 114

post #1696 of 18205
Quote:
Originally Posted by tben View Post


I d k, I sold him multiple shirts of high quality for barely any money. I guess he is not being dickish? But selfish/greedy for the price he paid and what was received.

Thanks for the help!

Crunch the numbers. Depends on the sale price and whether I think I could sell it again for more. If it sold for cheap and would sell again for cheap or less (since it has a stain), I would just cut ties with the shirt and do a refund. Be as nice as possible, they may end up being a valuable return customer.
post #1697 of 18205
unfortunately I sold the shirt off a lot.
Quote:
Originally Posted by capnwes View Post

Crunch the numbers. Depends on the sale price and whether I think I could sell it again for more. If it sold for cheap and would sell again for cheap or less (since it has a stain), I would just cut ties with the shirt and do a refund. Be as nice as possible, they may end up being a valuable return customer.
post #1698 of 18205
How many shirts in the lot? Perhaps offer a refund proportional to that amount based on the selling price?
post #1699 of 18205
Quote:
Originally Posted by VLSI View Post

How many shirts in the lot? Perhaps offer a refund proportional to that amount based on the selling price?

+1

VLSI, what it the hall monitor button under your name?

On another note. A follow up on the question about keeping your listings going for the holiday season. This past week was my strongest week of sales to date!
post #1700 of 18205
Quote:
Originally Posted by capnwes View Post


+1
VLSI, what it the hall monitor button under your name?
On another note. A follow up on the question about keeping your listings going for the holiday season. This past week was my strongest week of sales to date!

+1 I had a great weekend too. I believe that a lot of our buyers have a profile of a loner, shut in, boarder line hoarder. Maybe they are more eBay active during the holidays.  stirpot.gif

post #1701 of 18205
Quote:
Originally Posted by capnwes View Post

VLSI, what it the hall monitor button under your name?

Just an extra spam flagging thing.
http://www.styleforum.net/t/164395/transparent-moderation-log-site-topics-part-ii/11160#post_5893607
post #1702 of 18205
Quote:
Originally Posted by Steve Papas View Post


Basically you sold someone a piece of garbage and you are surprised that he is upset? 


No idiot. The shirt I sent him had no stain on it. That is my point.

 

Why don't you go play somewhere else.

post #1703 of 18205
Quote:
Originally Posted by Steve Papas View Post

I have been following this thread even though I am only an eBay buyer.  I find it interesting to find out how people on the other side think.  I have noticed that many on this forum have taken the attitude that most buyers are scam artists.  Nothing can be further from the truth.  I read the forums on eBay.  Experienced sellers advise the best way to maximize your sales and profits is to ship items the cheapest way possible.  They have shipped thousand of items without any tracking number and rely on the honesty of the buyer.  They claim that they rarely lose any item. If they do run into a buyer that is dishonest, they take the attitude that thefts occur in all businesses even brick and mortar.  That is the cost of doing business.

 

Not only does this makes sense, it shows an honest buyer.  What he is saying is that I have received a faulty item.  I tried to correct this fault myself so I can close the case, but was unsuccessful.

 

In the past I have received faulty items.  When I contacted the seller he gave me a full refund and let me keep the item.  He did this because he knew that if he asked me to pay for return shipping I would ding him with a negative feedback.  Why should I pay for his mistake?  If he payed for return shipping and the item was unsellable he would be out the cost of return shipping.  This buyer could have contacted you and could had hoped that you would have given him a full refund and let him keep the shirt.   Then when he would have washed the item and if the stain came out he would have had a free shirt.  But he did not do that.  To me that shows and honest and good buyer.

 

If you think that by trying to remove the stain himself, he may have damaged the item and that a professional cleaner could have removed the stain, then that is another story.  Then you reply to him and say that his attempt to clean the product himself damaged the item and you can no longer resell it. Then offer him whatever compensation you think is appropriate.

I sent him the shirt without the stain. I detailed the problems with the shirts within my listing. To me it sounds like he wore the shirt, got a stain on it, then tried to wash it to correct the problem. He was unable to, now he wants me to take care of the problem. What do you not get about this?

post #1704 of 18205

facepalm.gif

post #1705 of 18205
Man I totally must have missed the first part of your post. I thought the stain was on the shirt and was overlooked. I would like to retract my previous response. I would try not to do a refund but wouldn't press my luck if he was persistent.
Edited by capnwes - 12/24/12 at 2:58pm
post #1706 of 18205

^^ Thanks again for the help guys! And Happy Holidays!

post #1707 of 18205
Quote:
Originally Posted by capnwes View Post

Man I totally must have missed the first part of your post. I thought the stain was on the shirt and was overlooked. I would like to retract my previous response. I would try not to do a refund but wouldn't press my luck if he was persistent.

Yea, I didn't realize that either. He might still have to refund though if buyer is pushy frown.gif
post #1708 of 18205
Quote:
Originally Posted by tben View Post


No idiot. The shirt I sent him had no stain on it. That is my point.

 

Why don't you go play somewhere else.


It seems to me that you are retracting your story, and you are not being totally honest.

post #1709 of 18205
Quote:
Originally Posted by tben View Post

I sent him the shirt without the stain. I detailed the problems with the shirts within my listing. To me it sounds like he wore the shirt, got a stain on it, then tried to wash it to correct the problem. He was unable to, now he wants me to take care of the problem. What do you not get about this?

"What I do get about this"?  This a get.  Because I am new to this forum, there is a time lag between when I post on item and when it actually gets posted.  The problem is in your previous posts posts you stated that basically he was being ungrateful, because he bought this shirt, and other shirts from you in the past  cheap.  You were implying that he should have overlooked this stain and not complained.  If you stated this defect in your listing then politely tell him to reread the listing and that the stain was clearly stated.

 

A similar situation happened to me in the past.  I bought a sport jacket very cheap.  Upon receiving it, I noticed that there was a stain on the sleeves.  I checked the photos in original listing and noticed that under the zoom you could clearly see these stains.  I did not contact the seller.  I took the jacket to the dry cleaners, he cleaned the stain, and that was the end of the story.  I think I was a very reasonable and good buyer.  I did not try and weasel any money out of him.  I would hate to think if the stain did not come out, and then contacted the seller, he would have refused any resolution because the jacket "was not in its original state". 

post #1710 of 18205
But I'm pretty sure TBen is saying the stain occurred when the buyer wore the shirt. Not that it was overlooked in selling or intentionally omitted from the details.

There are definitely two or three different scenarios here. If I sell an item with some overlooked damage or stain, I would certainly prefer they did not try to clean it themselves or even take it to be cleaned without notifying me first. A spot might be removable with proper cleaning, but may set in permanently if done incorrectly. Most of the time I give the option to return it without cleaning or offer to help pay for repair or cleaning without a further option to return.

It would be hard to prove if a stain occurred after receipt or was already present upon sale unless of course it was in an obvious spot on the item which was shown clearly in the photos. If it was obviously a post sale stain, I wouldn't offer a refund or help with cleaning. That would be silly.

Also it's not that we sellers believe most buyers are scammers. It's just that eBay will side with the buyer 99% of the time whether the seller is at fault or not. I always try to give the buyer the benefit of the doubt, but sometimes you just have to draw a line somewhere. However drawing such a line will almost certainly end in a negative feedback. I know this, because I have 1. I drew the line and the buyer didn't like it, I didn't like the neg feedback either, but I had to stand for what was right regardless of the outcome.
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