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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 113

post #1681 of 14541
Or let him ship it untracked peepwall[1].gif
post #1682 of 14541
Quote:
Originally Posted by capnwes View Post

About 22 bucks via priority. I used it when I shipped your secret Santa gift. It tracked until it said delivered.
Just make sure he doesn't try to stuff it in a small flat rate box to save money.

Thanks - that's gonna hurt! I might have to rethink this.

This authenticity thing is like the Sword of Damocles hanging over me. My first thought was to say that buyers paying return postage on mail order returns is the industry standard. I might give ebay a call.
post #1683 of 14541
It is the eBay standard as well. Even if it is a SNAD case and eBay sides with the buyer, they are still responsible for the return shipping.

If it is a problem in your buyers eyes, maybe offer to split the shipping cost.
post #1684 of 14541
Quote:
Originally Posted by ruben View Post

I used to HATE international shipping, but with ebay's new shipping setup it's easy.
It just takes a few extra seconds to print the label, and you have to hand it off in person (though I think you can do a carrier pickup), I just take it to the customer servic dsk at the nearby grocery store since they have a usps drop off.

Why am I picturing you as Billy Mays? (RIP)
post #1685 of 14541
Anyone having issues with tracking during the holiday rush season?

USPS picked up three packages from me on Wednesday of this week. (Two days ago)

One of the packages was processed properly. The other two still have no data in the system and are shown as "electronic info received."

This has me worried because USPS lost a package of mine not to long ago. No info was ever added to the system, and I never heard from that package again.

I insured both of the packages from this week, but don't think I can claim the insurance if they never enter the system in the first place. Correct?
post #1686 of 14541
Yes. I had 21 packages go out on Tuesday. None apparently were scanned.
post #1687 of 14541
Quote:
Originally Posted by jrd617 View Post

Anyone having issues with tracking during the holiday rush season?
USPS picked up three packages from me on Wednesday of this week. (Two days ago)
One of the packages was processed properly. The other two still have no data in the system and are shown as "electronic info received."
This has me worried because USPS lost a package of mine not to long ago. No info was ever added to the system, and I never heard from that package again.
I insured both of the packages from this week, but don't think I can claim the insurance if they never enter the system in the first place. Correct?

 

Quote:
Originally Posted by capnwes View Post

Yes. I had 21 packages go out on Tuesday. None apparently were scanned.

+1 I have shipped approximately 60 packages the past week. It appears that the process is ahead of the information system. I am receiving feedback while the shipping status does not even show that the package is at the recipient post office. Takes about a day for the information to catch up.   BTW, I have had three packages lost / mis-delivered in the past month by USPS. 

post #1688 of 14541
Quote:
Originally Posted by jrd617 View Post

One of the packages was processed properly. The other two still have no data in the system and are shown as "electronic info received."

 

Same here, didnt get any tracking info until the item was delivered. I wouldn't worry tho.


Edited by stylexchangemtl - 12/24/12 at 1:55pm
post #1689 of 14541

Does this make sense?

 

You receive a shirt. You notice there is a stain on the shirt. You try to wash the shirt twice, then contact the seller telling him you received the shirt with a stain?

post #1690 of 14541
Nope. Notice, inform, contact, wait.
post #1691 of 14541
Quote:
Originally Posted by SpooPoker View Post

Nope. Notice, inform, contact, wait.


How do you respond if something like that happened?

post #1692 of 14541
Something to the effect of :

Dear buyer -

Thanks for letting me know there may have been an issue where we overlooked something on your item. As you have altered the state of the shirt as it was received by you, we cant accept a return on it, but would gladly compensate you a portion of the sales price for our error.

Something like that, depends on how dickish they are being.
post #1693 of 14541
Quote:
Originally Posted by SpooPoker View Post

Something to the effect of :
Dear buyer -
Thanks for letting me know there may have been an issue where we overlooked something on your item. As you have altered the state of the shirt as it was received by you, we cant accept a return on it, but would gladly compensate you a portion of the sales price for our error.
Something like that, depends on how dickish they are being.


I d k, I sold him multiple shirts of high quality for barely any money. I guess he is not being dickish? But selfish/greedy for the price he paid and what was received.

 

Thanks for the help!

post #1694 of 14541
Quote:
Originally Posted by tben View Post

Does this make sense?

 

You receive a shirt. You notice there is a stain on the shirt. You try to wash the shirt twice, then contact the seller telling him you received the shirt with a st

I have been following this thread even though I am only an eBay buyer.  I find it interesting to find out how people on the other side think.  I have noticed that many on this forum have taken the attitude that most buyers are scam artists.  Nothing can be further from the truth.  I read the forums on eBay.  Experienced sellers advise the best way to maximize your sales and profits is to ship items the cheapest way possible.  They have shipped thousand of items without any tracking number and rely on the honesty of the buyer.  They claim that they rarely lose any item. If they do run into a buyer that is dishonest, they take the attitude that thefts occur in all businesses even brick and mortar.  That is the cost of doing business.

 

Not only does this makes sense, it shows an honest buyer.  What he is saying is that I have received a faulty item.  I tried to correct this fault myself so I can close the case, but was unsuccessful.

 

In the past I have received faulty items.  When I contacted the seller he gave me a full refund and let me keep the item.  He did this because he knew that if he asked me to pay for return shipping I would ding him with a negative feedback.  Why should I pay for his mistake?  If he payed for return shipping and the item was unsellable he would be out the cost of return shipping.  This buyer could have contacted you and could had hoped that you would have given him a full refund and let him keep the shirt.   Then when he would have washed the item and if the stain came out he would have had a free shirt.  But he did not do that.  To me that shows and honest and good buyer.

 

If you think that by trying to remove the stain himself, he may have damaged the item and that a professional cleaner could have removed the stain, then that is another story.  Then you reply to him and say that his attempt to clean the product himself damaged the item and you can no longer resell it. Then offer him whatever compensation you think is appropriate.

post #1695 of 14541
Quote:
Originally Posted by tben View Post


I d k, I sold him multiple shirts of high quality for barely any money. I guess he is not being dickish? But selfish/greedy for the price he paid and what was received.

 

Thanks for the help!


Basically you sold someone a piece of garbage and you are surprised that he is upset? 

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