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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 1120

post #16786 of 16793
Quote:
Originally Posted by btatedash View Post
 
Quote:
Originally Posted by Snoogz View Post

I had something similar.  Had to set up a time with a German / US speaking rep, and everything went well from there.

Thanks for the advice, I reached out to US ebay reps who advised me to ask for pictures of the damage. The buyer said he cleaned the shoes with Saphir and under the "dirt and wax layers" there was a big tear in the leather. Also said that the shipping box was undamaged and dry. Warning: Spoiler! (Click to show)

Here is the pictures of the damage that he sent: Warning: Spoiler! (Click to show)
Processed By eBay with ImageMagick, z1.1.0. ||B2
Processed By eBay with ImageMagick, z1.1.0. ||B2

Here is how the shoes looked when I sent them: Warning: Spoiler! (Click to show)
Processed By eBay with ImageMagick, z1.1.0. ||B2
Processed By eBay with ImageMagick, z1.1.0. ||B2
Processed By eBay with ImageMagick, z1.1.0. ||B2
Processed By eBay with ImageMagick, z1.1.0. ||B2
Processed By eBay with ImageMagick, z1.1.0. ||B2

No idea what happened to the shoes on the way between here and the re-shipper and then Germany, but that tear doesn't look like the kind of thing that would be hidden by wax (and doesn't show on any of the auction pictures either.)

Any advice on where I go from here? Is ebay likely to side with me since he said he cleaned the shoes and I have no idea what he actually did to them?

Call and speak with eBay. There are 2 ways I would ask the ebay rep to close the case in your favor.

 

1) the item has been altered by him saying he cleaned the shoes which voids the ebay buyer protection

2) using a re-shipper (depending on if they are a legit ebay reshipping) voids the buyer protection due to the item being shipped to a 3rd party and there is no way to tell what the reshipper did to them. 

post #16787 of 16793
Quote:
Originally Posted by btatedash View Post


Thanks for the advice, I reached out to US ebay reps who advised me to ask for pictures of the damage. The buyer said he cleaned the shoes with Saphir and under the "dirt and wax layers" there was a big tear in the leather. Also said that the shipping box was undamaged and dry.

Here is the pictures of the damage that he sent: Warning: Spoiler! (Click to show)
Processed By eBay with ImageMagick, z1.1.0. ||B2
Processed By eBay with ImageMagick, z1.1.0. ||B2

My first reaction was a switch. Like the buyer has this same pair but damaged like that and is trying to swap out your nice ones for these damaged ones. Did they send more pictures of other parts of the shoe to make sure they are actually the same shoes you sent?

 

Bummer!

post #16788 of 16793
Quote:
Originally Posted by btatedash View Post

Thanks for the advice, I reached out to US ebay reps who advised me to ask for pictures of the damage. The buyer said he cleaned the shoes with Saphir and under the "dirt and wax layers" there was a big tear in the leather. Also said that the shipping box was undamaged and dry.


No idea what happened to the shoes on the way between here and the re-shipper and then Germany, but that tear doesn't look like the kind of thing that would be hidden by wax (and doesn't show on any of the auction pictures either.)

Any advice on where I go from here? Is ebay likely to side with me since he said he cleaned the shoes and I have no idea what he actually did to them?

It could very likely be he used Saphir Renomat which strips everything and maybe he left it on shoes for a bit too long? The shoes do look caked in dirt and wax though can't see clearly on photo.

That said item has been altered though I do feel a little for the buyer. But like Brianpore said those two options should be good
post #16789 of 16793
Also any ideas on how to deal with buyers unable to choose a correct shipping address? Up until last month this was relatively rare but I'm at 12 orders since September that I've received an address change after purchase ranging from a few minutes to days later. I actually held off shipping a pair of boots to France yesterday as I had a feeling he would change address and he did this morning.

I looked at the eBay automated emails and am adding in something like please confirm address but not sure if buyers will actually check?
post #16790 of 16793
Quote:
Originally Posted by Brianpore View Post

Call and speak with eBay. There are 2 ways I would ask the ebay rep to close the case in your favor.

1) the item has been altered by him saying he cleaned the shoes which voids the ebay buyer protection
2) using a re-shipper (depending on if they are a legit ebay reshipping) voids the buyer protection due to the item being shipped to a 3rd party and there is no way to tell what the reshipper did to them. 

Re-shipper was through ebay's Global Shipping bullshit.
Quote:
Originally Posted by classicthrifter View Post

My first reaction was a switch. Like the buyer has this same pair but damaged like that and is trying to swap out your nice ones for these damaged ones. Did they send more pictures of other parts of the shoe to make sure they are actually the same shoes you sent?

Bummer!

Those were the only pictures I got. I think I'll ask for more that show the whole shoe.
Quote:
Originally Posted by stevent View Post

It could very likely be he used Saphir Renomat which strips everything and maybe he left it on shoes for a bit too long? The shoes do look caked in dirt and wax though can't see clearly on photo.

That said item has been altered though I do feel a little for the buyer. But like Brianpore said those two options should be good

I didn't think they were overly waxed or dirty, but I've never stripped shoes with Saphir so I don't know what sort of effect it can have.

I don't want to screw over an innocent buyer (and his feedback score is stellar and robust) if there's something that I actually missed with the shoes, but I just find it hard to believe that I wouldn't have seen such large tears in the leather. I keep coming back to either the saphir did something or ebay's re-seller crammed the shoes in the new box and messed them up.
post #16791 of 16793
I don t think saphir would cause a tear like that
post #16792 of 16793

I may be seeing it wrong, but it looked like the pictures showed the tear as he gradually uncovered it. Kinda looked legit to me, but I'm not an expert.

post #16793 of 16793
Gents-

I don't follow this thread as much as I should, so forgive me if this has been covered.

I wanted to follow up my previous post about how crappy the new ebay return policy is with the following:
1. I happened to leave one of the return cases open for a few days and a new option popped up: Ask Ebay to help. Not sure whether that gives a partial refund option or not, but it is interesting.
2. I think you can bypass the whole thing by:
a. having the person close the case (they can always open a different one),
b. going to paypal, processing a partial refund, then
c. canceling the transaction.
I haven't tried this, but in theory it should work. I would say you could dispense with 2.a., but I think you'll find the transaction is put on hold by PayPal the minute the case is opened and you can't do anything on the PayPal side (interesting to see if this remains the case after Ebay and PayPal break up their illegal cartel monopolistic trust joint venture).
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