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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 103

post #1531 of 16093
Quote:
Originally Posted by VLSI View Post

Hey dudes, help please. Just sold a video game and the lady already paid, got this message:
Quote:
I just purchased Dishonor for the ps3 but I realized I want it shipped to a different address. Is there a way I can change it before you send it out?

Obviously I can't ship to any address other than the one on paypal, but is there a way to retroactively change the invoiced address? She also has like 80% feedback and has no clue what she bought since she doesn't know the name of the game...

Also, if I have to refund her, do I get my FVF back?

I would just send her a refund though paypal and then send her a new invoice and have her pay again with the correct invoice.

post #1532 of 16093
Quote:
Originally Posted by Brianpore View Post

I would just send her a refund though paypal and then send her a new invoice and have her pay again with the correct invoice.

Didn't know you could do that. If I refund and she doesn't pay, I'm out the FVF though right?

Ebay customer service was useless by the way. Kept telling me to void the shipping label, despite clearly stating I had not printed a shipping label multiple time. Eventually they told me she could just update her address in ebay account and that would work...
post #1533 of 16093
Quote:
Originally Posted by VLSI View Post

Quote:
Originally Posted by Brianpore View Post

I would just send her a refund though paypal and then send her a new invoice and have her pay again with the correct invoice.

Didn't know you could do that. If I refund and she doesn't pay, I'm out the FVF though right?

Ebay customer service was useless by the way. Kept telling me to void the shipping label, despite clearly stating I had not printed a shipping label multiple time. Eventually they told me she could just update her address in ebay account and that would work...

From my experience, once you refund, it is like she did not pay.... it will not automatically give you FVF back, but if you wait 5 days, open an unpaid case, close case, etc you will get fee back. If she already paid once, I dont see why she wont pay again with the correct address. If she can change it in her account (never knew that) all the better.

post #1534 of 16093
Cool, thanks. I'll shoot her a message and give that a try.
Quote:
Originally Posted by Brianpore View Post

If she can change it in her account (never knew that) all the better.

Don't quote me on that. I don't have high confidence that it works. The phone support I received was really poor, counter to your experiences with them.
post #1535 of 16093

Bought a suit from some ebay seller, turns out he sent me an orphaned jacket and pants (two different shades), and did not mention that in his ad. Sent him a message asking if he mixed up the pants. (no reply yet)  

 

Anyway, this was an international sale, and I returning the suit to him would cost me 80$. I'm kind of pissed off right now, because this could have been easily avoided by the seller... 

 

What should I do from here? 

post #1536 of 16093
Thread Starter 
Quote:
Originally Posted by VLSI View Post

Cool, thanks. I'll shoot her a message and give that a try.
Don't quote me on that. I don't have high confidence that it works. The phone support I received was really poor, counter to your experiences with them.

I'm not sure if this is exactly what you guys are referring to, but I have several addresses in my PayPal account. I simply select the address in which I'd like things sent and go from there. It's always been covered by PayPal I believe, I've had one dispute of charges in my life (from Etsy). Before you refund/send a new invoice, I'd clarify with her that she has to change the address in PayPal, she can't just message you with a different address.
post #1537 of 16093
Quote:
Originally Posted by HansderHund View Post


I'm not sure if this is exactly what you guys are referring to, but I have several addresses in my PayPal account. I simply select the address in which I'd like things sent and go from there. It's always been covered by PayPal I believe, I've had one dispute of charges in my life (from Etsy). Before you refund/send a new invoice, I'd clarify with her that she has to change the address in PayPal, she can't just message you with a different address.

Also, during checkout there is an option for the buyer to add a different "ship to" address. Although it's probably too late for that option at this point.

post #1538 of 16093
Allowed international buyers to bid on an auction at the request of one buyer, and sure enough the auction was won by a buyer from Argentina with no feedback who joined the day the auction closed.
post #1539 of 16093
Quote:
Originally Posted by caseyfud View Post

Allowed international buyers to bid on an auction at the request of one buyer, and sure enough the auction was won by a buyer from Argentina with no feedback who joined the day the auction closed.

Next time, just add the requesting bidder to the Buyer Requirements Exemption List. 

 

However, If you can do it, I would strongly recommend allowing international bidders. My International sales account for 17% of my sales this year, roughly $11K. I might add, I rarely have an issue with my international buyers and many of them return to shop again.

post #1540 of 16093
Quote:
Originally Posted by caseyfud View Post

Allowed international buyers to bid on an auction at the request of one buyer, and sure enough the auction was won by a buyer from Argentina with no feedback who joined the day the auction closed.


Last week somebody from Israel actually won my 40$ auction... guess my profit margin after shipping...

post #1541 of 16093
Quote:
Originally Posted by HansderHund View Post

Quote:
Originally Posted by VLSI View Post

Cool, thanks. I'll shoot her a message and give that a try.
Don't quote me on that. I don't have high confidence that it works. The phone support I received was really poor, counter to your experiences with them.

I'm not sure if this is exactly what you guys are referring to, but I have several addresses in my PayPal account. I simply select the address in which I'd like things sent and go from there. It's always been covered by PayPal I believe, I've had one dispute of charges in my life (from Etsy). Before you refund/send a new invoice, I'd clarify with her that she has to change the address in PayPal, she can't just message you with a different address.

Yup, but once she paid with the wrong address I thought you were stuck unless you refund her, then she enters the correct new address when she repays.

 

Quote:
Originally Posted by VLSI View Post

Cool, thanks. I'll shoot her a message and give that a try.
Quote:
Originally Posted by Brianpore View Post

If she can change it in her account (never knew that) all the better.

Don't quote me on that. I don't have high confidence that it works. The phone support I received was really poor, counter to your experiences with them.

Just got off the phone with them again and they helped....sorry you got a dud. I'm not saying they can always help or fix the problem...too much regulation on the companies side, but everyone I spoke to has been knowledgable and as helpful as can be expected.

Quote:
Originally Posted by dreamspace View Post

Bought a suit from some ebay seller, turns out he sent me an orphaned jacket and pants (two different shades), and did not mention that in his ad. Sent him a message asking if he mixed up the pants. (no reply yet)  

 

Anyway, this was an international sale, and I returning the suit to him would cost me 80$. I'm kind of pissed off right now, because this could have been easily avoided by the seller... 

 

What should I do from here? 

post #1542 of 16093
people cra cra!
post #1543 of 16093

Also, I bought a pair of black oxfords almost 3 weeks ago, and the guy first shipped them out yesterday. To be honest, I'm fuming because those shoes were specifically meant to be used this Christmas. Obviously I wont' get them here in time (International shipment, no express option), probably not this year even. 

 

Would I be wrong giving the guy bad/neutral feedback? I'm just so tired of all these Ebay sellers, I've had 4 consecutive sellers screw up my orders now.

post #1544 of 16093
Quote:
Originally Posted by dreamspace View Post

Also, I bought a pair of black oxfords almost 3 weeks ago, and the guy first shipped them out yesterday. To be honest, I'm fuming because those shoes were specifically meant to be used this Christmas. Obviously I wont' get them here in time (International shipment, no express option), probably not this year even. 

 

Would I be wrong giving the guy bad/neutral feedback? I'm just so tired of all these Ebay sellers, I've had 4 consecutive sellers screw up my orders now.

 

3 weeks to even begin the shipment is a bad feedback score, no doubt.

 

If they arrive in perfect condition and you're really happy, you can let him/her off with a neutral but awarding him a positive is a no-no because it isn't fair to future buyers. And give him 0 stars for shipping.

post #1545 of 16093
Quote:
Originally Posted by dreamspace View Post

Also, I bought a pair of black oxfords almost 3 weeks ago, and the guy first shipped them out yesterday. To be honest, I'm fuming because those shoes were specifically meant to be used this Christmas. Obviously I wont' get them here in time (International shipment, no express option), probably not this year even. 

Would I be wrong giving the guy bad/neutral feedback? I'm just so tired of all these Ebay sellers, I've had 4 consecutive sellers screw up my orders now.

Did you contact the seller at all during that period? Pretty sure you forfeited your right to an item not received case by waiting over 14 days to make a claim.
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