Originally Posted by Brianpore
I just had wowniceshirt buy something....someone added him and he's always been a good guy when I've dealt with him both on ebay & SF.
Never had an issue with him either. btw, didn't know he was on SF, whats his username?
Originally Posted by capnwes
I actually recently implemented a 100% second chance/forgiveness endeavor and cleared my entire blocked buyer cache.
I have since added 5
very generous, and also, you may be insane
I seem to use my block list as a means of revenge, instead of verbally taking it out on the buyer in messages. I bite my tongue when in a confrontation, and sting them when they turn their back. But seriously, all added have been legitimate.
Originally Posted by Reosymes
I guess I am a big boy now. Got my first return (and I don't accept returns). Listed a tie with water damage, fading, etc. It was an Isaia 7 fold so I figured maybe there was enough silk that someone might want to repurpose it as a pocket square or whatever. Clearly mentioned that the fading should be assumed to be permanent. Got the tie back in the mail today with a very stern letter from the buyer. He bought it thinking he could get his drycleaner to work his magic, but he couldn't. His point is that I should've been more explicit and said 'dirty' etc. in the listing.
I want to refund him totally, including return shipping, but paypal can only refund 100%, not more than that (so should I just send him the return shipping cost as a separate payment?). He's willing to mutually cancel the transaction when he gets the refund. Will I auto-defect myself if I open a 'cancel transaction' case? And should I first refund him first before opening it?
You can manually send him some extra funds to his paypal email address if you so choose to.