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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 977

post #14641 of 14643

I sold a pair of shoes on ebay, and I think a buyer is going to open a SNAD case since I did not accept his return for what he said was significant scuffs, that were not there when I sold the item. He had the item for a week before saying anything. I honestly think he may have caused the damage and now wants to return them, does anyone have any experience with this?

post #14642 of 14643

If you are certain about no scuffs being present, then he apparently is lying.  One route is to bait him for information while playing dumb/interested.  Ask something on the lines of "Oh, did you notice the scuffs before wearing the shoes, or did they get worse after wearing them?"  This is you assuming he wore them, and you are now awaiting his confirmation.  If he has chosen to wear the shoes, he can no longer return the shoes, or file a SNAD case and win.  Again, do be sure about no scuffs being present.  Also, you can ask the buyer to upload pictures of the problem he is claiming, so you can look at them first to be sure they are different than when sold.

 

Do you have a link to the sold item?

post #14643 of 14643
Quote:
Originally Posted by SpooPoker View Post


With caution though, that could be the exception rather than the rule.

I think there are trending items sometimes.  When I get a better than expected response to an item I look to see if they have any current advertising campaigns, something that is making the brand trend that may have created interest in the listing.

 

Quote:
Originally Posted by Tweets View Post
 

Awesome, lost my TRS status for a month due to a couple idiots.  One guy was unhappy about a pair of shoes because he didn't read the description and only looked at pictures, and dinged me on Item not as described.  I should report him as he's one of those who leaves more than half of his feedback as neutral.

 

The other idiot gave me 4 stars on item as described for a brand new, in the box pair of $795 PRL loafers he got for $150, and then he even messaged me to tell me he loved them and wanted to know if I had any more.

 

Any one ever get EBAY to change the stars?

4 stars is not a negative, 1,2,3 only.

 

Quote:
Originally Posted by Desi Montez View Post
 

I sold a pair of shoes on ebay, and I think a buyer is going to open a SNAD case since I did not accept his return for what he said was significant scuffs, that were not there when I sold the item. He had the item for a week before saying anything. I honestly think he may have caused the damage and now wants to return them, does anyone have any experience with this?

My initial reaction to every  customer complaint is that they are #$^##$%ing nuts and that they are trying to screw me.  Truth is, I'm finding when I take a step back and take a breath, what they're complaining about is close enough to reality that they have a genuine complaint (in their eyes).  I've learned am learning to work within the system, be as nice as possible in the response in a true "what can I do for you" customer service kind of way.  This helps with getting negative feedback removed (if it comes to that).

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