I bought an item on eBay as a BIN, payed via PayPal immediately and received shipping confirmation later that day. A few days later I was asked to cancel the transaction due to the item being "out of stock." I was refunded my payment.
I feel like this was poorly handled by the seller who was selling an item he didn't have and sent shipping confirmation however I did receive a full credit. Although I would much rather have received the item, I did have any loss or harm.
Whats the accepted feedback in this case? I can't rate it positive because I was deceived but is it bad enough to warrant low stars in the item description? I don't want to be an ass about it.
Ask them if, since you were inconvenienced, you can get 25% off another item or free shipping. If they have something else you want, that is.
+1 - I've had this happen with the 600 NWT polos I had in stock. I did my best to inventory them when I got them, and set everything up, but somehow one gets lost here and there or you cant find it. I'm a small time seller, but when you get larger stores you are going to print the labels before you pack up the item hence you getting a tracking number before it really shipped. Ask for free shipping or something off, but either way, if IMO no harm was done and it was an honest mistake leave no feedback at all if you don't feel right leaving positive feedback. It's another thing if you see it listed a week later at a much higher price, although it sounds like he was doing a BIN so it was not an issue of the item selling less then he was happy to get for it, just an honest mistake.