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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 98

post #1456 of 18148
Quote:
Originally Posted by grendel View Post

Ask them if, since you were inconvenienced, you can get 25% off another item or free shipping. If they have something else you want, that is. 


I guess I am more wondering what type of purchase feedback I should leave

 

 

Quote:
Originally Posted by Brianpore View Post

+1 - I've had this happen with the 600 NWT polos I had in stock. I did my best to inventory them when I got them, and set everything up, but somehow one gets lost here and there or you cant find it. I'm a small time seller, but when you get larger stores you are going to print the labels before you pack up the item hence you getting a tracking number before it really shipped. Ask for free shipping or something off, but either way, if IMO no harm was done and it was an honest mistake leave no feedback at all if you don't feel right leaving positive feedback. It's another thing if you see it listed a week later at a much higher price, although it sounds like he was doing a BIN so it was not an issue of the item selling less then he was happy to get for it, just an honest mistake.

This is more along the lines of what i was asking. I do not feel right leaving positive feedback but I know how damaging negative feedback can be and I don't think it warrants negative feedback. Is neutral feedback negative by association?

post #1457 of 18148
Quote:
Originally Posted by MZhammer View Post

This is more along the lines of what i was asking. I do not feel right leaving positive feedback but I know how damaging negative feedback can be and I don't think it warrants negative feedback. Is neutral feedback negative by association?

Yes. Contact the seller first, if he's a total dick about it, then neutral/neg it if you feel it's warranted.
post #1458 of 18148
Quote:
Originally Posted by MZhammer View Post

Quote:
Originally Posted by grendel View Post

Ask them if, since you were inconvenienced, you can get 25% off another item or free shipping. If they have something else you want, that is. 


I guess I am more wondering what type of purchase feedback I should leave

 

Quote:
Originally Posted by Brianpore View Post

+1 - I've had this happen with the 600 NWT polos I had in stock. I did my best to inventory them when I got them, and set everything up, but somehow one gets lost here and there or you cant find it. I'm a small time seller, but when you get larger stores you are going to print the labels before you pack up the item hence you getting a tracking number before it really shipped. Ask for free shipping or something off, but either way, if IMO no harm was done and it was an honest mistake leave no feedback at all if you don't feel right leaving positive feedback. It's another thing if you see it listed a week later at a much higher price, although it sounds like he was doing a BIN so it was not an issue of the item selling less then he was happy to get for it, just an honest mistake.

This is more along the lines of what i was asking. I do not feel right leaving positive feedback but I know how damaging negative feedback can be and I don't think it warrants negative feedback. Is neutral feedback negative by association?

IMO, anything that is not positive feedback is negative. I would be pretty bummed if someone who I contacted and sent a full refund to for an honest mistake left me neutral feedback. In reality he should prob want to cancel the transaction to get his final value fees back as well. Being a seller I know the things that can come up and factor that into the equation when buying. I just bought a pair of shoes that I had to return and even suggested to the seller to open a cancel transaction once I got my refund and will leave him positive feedback.

 

People think everyone is out to get them on ebay. If a buyer/seller is upfront and honest even if things dont work out 100% perfect but they are trying and everything gets resolved thats a positive in my book. There are enough people that really deserve neg feedback and low star ratings that when something like this comes along its a bummer but move long to the next item with a smile.

post #1459 of 18148
A buyer messaged me about sending sunglasses to the UAE. Can I send these Priority Mail, and will it be safe?
post #1460 of 18148
I've sent a few items to the UAE. Never had a problem. I generally feel OK shipping internationally if the buyer has decent feedback (except i won't ship to countries like Ukraine or most of Africa)
post #1461 of 18148
The buyer only has two feedback, but they're both recent, and one of them is for a $1200 Chanel jacket. I doubt the buyer would build up a feedback history with a purchase like that just to rip me off on a $75 pair of sunglasses, but maybe one of you can set me straight.
post #1462 of 18148

i generally ship EMS, but that just be my own paranoia.  Would be about $38 for a small package like that.  See if he is interested?

post #1463 of 18148
Quote:
Originally Posted by hmmurdock View Post


+1 definitely not a fan of all caps. If you need caps limit it to name brand only.


Same here, just look like spam instead of a legit offering


Edited by stylexchangemtl - 12/4/12 at 11:11am
post #1464 of 18148
Forgive my ignorance, but what is EMS?
post #1465 of 18148
a service from USPS
post #1466 of 18148
Quote:
Originally Posted by caseyfud View Post

Forgive my ignorance, but what is EMS?

express mail
post #1467 of 18148
So regarding the buyer that claimed he never got a suit despite tracking showing delivered a little over 3 weeks back, just got this message from him:
Quote:
Just had the chance to talk to the postal service. I guess there might have been a case of it getting stolen at the front door but no way of really confirming it. thanks for your time. sad i couldn't wear that suit. take care!

What's the right response? Ignore, sorry, sorry and partial refund? Why would it take him so long to talk to a postal worker if he really cared that much?
post #1468 of 18148
Quote:
Originally Posted by VLSI View Post

So regarding the buyer that claimed he never got a suit despite tracking showing delivered a little over 3 weeks back, just got this message from him:
What's the right response? Ignore, sorry, sorry and partial refund? Why would it take him so long to talk to a postal worker if he really cared that much?

You aren't obligated to do anything but maybe respond and sympathize with him. Throwing him a partial refund could go a long way towards making him happy if you think he'd ever possibly be a repeat customer, but it's your call.
post #1469 of 18148
Quote:
Originally Posted by Orgetorix View Post

You aren't obligated to do anything but maybe respond and sympathize with him. Throwing him a partial refund could go a long way towards making him happy if you think he'd ever possibly be a repeat customer, but it's your call.

I know I'm not obligated to do anything. Doubtful he'd be a repeat customer, my inventory/sales aren't stable or consistent enough to really promote it. If it was legitimately stolen, I wouldn't really mind sending the $30 which is roughly half the price, but I'd hate to think this is some trick he plays to get sympathy refunds.... I need to stop assuming the worst in every ebay buyer confused.gif
post #1470 of 18148
Quote:
Originally Posted by VLSI View Post

So regarding the buyer that claimed he never got a suit despite tracking showing delivered a little over 3 weeks back, just got this message from him:
Quote:
Just had the chance to talk to the postal service. I guess there might have been a case of it getting stolen at the front door but no way of really confirming it. thanks for your time. sad i couldn't wear that suit. take care!

What's the right response? Ignore, sorry, sorry and partial refund? Why would it take him so long to talk to a postal worker if he really cared that much?

Ignore unless you think he will leave crappy feedback

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