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Just refund him. I've been beenon both sides of honest mistakes. This might be a scam, but your reputation is worth far more than $14.
Yep, refund. Fume about it here. Speaking of which, mrandmrsltb isthisitt will be added to the black list.Apologies if this has been asked-and-answered previously, but here goes.
Sold a BB shirt to a guy who now claims not as described due to frayed cuffs, which is utter BS--he asked for measurements then, before I could get back, made a bid. Any-hoo, there's not a lot of money at stake here--$14 (sale price plus shipping) to be precise. Given Eazy's nightmare, I'm inclined to refund the money, tell him to keep the shirt and add him to The Black List--I didn't take pictures of the cuffs, or collar for that matter (lesson learned). My biggest concern is getting negative feedback. As I understand this, he would have to pay to send the shirt back to me, but I'm betting it will have been ghurka-bagged and unsellable when/if I see it again. If he can't negative-feedback me, then I'd at least like to force him to pay to send the shirt back. If nothing else, I could use it to wax the car or wrap shoes for shipping.
I don't sell (or buy, for that matter) much on the 'Bay, so I'm really not sure what to do in this situation. Thanks.
Actually, I forgot to include the purchase price, so it's actually $17, but the point is valid. I understand honest mistakes, but this is a case of someone pulling a fast one. No way the cuffs are frayed--I know better than to not check the cuffs and collar in the store and again before listing. You're right that my reputation is worth more than $17. Amazing, really, that some folks are willing to exchange a clear conscience for so little money.
Would I be at any risk if I offered to refund his purchase price ($7) and go our separate ways?
Dear [Orgetorix],
I received the cashmere blazer, it is beautiful, but you had it listed as 44R, and it is actually slightly smaller than that, and fits too snug and is a little uncomfortable with a dress shirt. I have other high-end blazers from Zegna and Canali that are perfect fits at 44R.
I would like to ship it back to you for a refund, it is dry-cleaned and reselllable. I saw your note at the bottom, that you thought it was slightly smaller 42-43R , but it was not highlighted, so I missed this at original purchase time.
Please send shipping return instructions.
Thank you
- [buyer]
Sounds reasonable to me. I would just take it back. The politeness and professionalism exhibited in his mostly non-accusatory message, causes me to believe you will have a return customer with this guy. Probably worth bending your policies a bit.Sold a Zegna jacket that was tagged (EU) 54R. I listed it as 44R and said in the description, "Tagged size is EU 54/US 44 Regular. In my opinion, it measures closer to 42 or 43 R, but please refer to the tagged size and measurements below."
Today I received this message:
My return policy is 14 days after buyer receives it. It was delivered on Oct 30, which means he sent the message on Day 16.
Should I just let him return it? I don't really want to, I have the 14 day return policy for a reason and I don't want to have to hold buyers' money in escrow forever on the off chance they'll return something eventually. I'm tempted to politely decline but offer to let him use my pictures and description if he wants to resell it himself.
On the other hand, he's being polite about it, and if Ebay is going to force me to take the return anyway, maybe I should just do it.
As long as he pays for return shipping, I'd take it back.Sold a Zegna jacket that was tagged (EU) 54R. I listed it as 44R and said in the description, "Tagged size is EU 54/US 44 Regular. In my opinion, it measures closer to 42 or 43 R, but please refer to the tagged size and measurements below."
Today I received this message:
My return policy is 14 days after buyer receives it. It was delivered on Oct 30, which means he sent the message on Day 16.
Should I just let him return it? I don't really want to, I have the 14 day return policy for a reason and I don't want to have to hold buyers' money in escrow forever on the off chance they'll return something eventually. I'm tempted to politely decline but offer to let him use my pictures and description if he wants to resell it himself.
On the other hand, he's being polite about it, and if Ebay is going to force me to take the return anyway, maybe I should just do it.
Oh, I missed the drycleaning part. Yeah, you probably shouldn't take it back. If the drycleaner "shined" it, your screwed. You will win a case if he opens one since it is not in original condition.You won't have to take it back. He admitted to dry cleaning it, thus not in original condition. I personally wouldn't. It makes me very angry when people buy things without reading the description and then expect you to waste your time/money fixing their mistake.