Originally Posted by mjt73106 I have had buyers (Germans) buy items and then want to renegotiate the international shipping that I usually express as Express Shipping. They usually start off with the "I purchase a lot of items from the US and First Class only costs $10, you should be able to sent your item for the same cost. . . "But I agree that the message is more than rude. I usually state that due to the requirements of the Ebay seller protection program, I am required to ship Express which can be expensive.. . . I am thinking about opening up a DHL account for international shipments. They seem to own the market to Europe and the Australia. Anyone have any experience with DHL international?
Don't worry, Germans do the same with me on such a regular basis that I almost expect it with every auction. I charge standard rates for shipment using the Austrian Post with insurance and they always try to get me down on the price. I have a standard explanation and point them towards the calculator on the Post's website. They soon find out that I'm not making anything on the shipping price. I even had an Austrian that won some shoes for €6.99 with €6.00 shipping say that the actual shipping price is €4.80 to her. I explained that I had to buy a box and that cost was passed on to her. I'm still waiting on feedback on that one
Long story short, Germans, which make up about 80% of my sales, complain often and loudly. I have just learned to deal with it and be polite and clear in my messages.
DHL is big here, though I'm actually going to switch to Hermes delivery. I don't know whether it's available in the US, but they're prices beat out all of the other services (DHL, FedEx, UPS and the Austrian Post) price-wise and it's incredibly popular to use in Germany. If it's available to you, you might want to compare prices.
Originally Posted by suited
I've given away a few free ties along with items people have purchased, and they never say anything. I think they believe I made a mistake by giving them the tie, so they choose to keep their mouth shut unless the seller says something. I was expecting feedback "great seller, gave me a free tie!"
Others have said the same thing. A few people have included free gifts and have had little success with it and occasionally it backfires. I've included small gifts when I'm a day late on getting their shipment out and have received emails that express gratitude for it. I doubt it helps my sales, but maybe it prevents negative feedback and reminds the buyer that I'm not some major company but rather an individual that works full time and does this on the side. I like to think it puts things in perspective for them before they leave feedback that says "It took 3 days to ship! Blah, blah, blah..."