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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 78

post #1156 of 16774
Quote:
Originally Posted by VLSI View Post

Regional rate a box. I put it in a bag in the box, not just in the box bare.

 

Quote:
Originally Posted by Steve Smith View Post

1. I do put sport coats in a box, but only because I think a buyer would think that it is improperly packed if in an envelope. I do not agree, but there is no point in fighting that perception with my buyers.

2. It doesn't cost the same. The Tyvek envelope is about 6.5 ounces lighter than the USPS 1095 box. Both ship by weight, in one pound increments. So the box will put the shipped weight over the next pound increment about 40% of the time compared to the envelope.

3. The box is easier to cut or puncture and it absorbs moisture. The perception may be that it provides more protection, but I disagree.

 

I might be too late to this party, but all my SC get folded into a tyvek (15.5x12?? I think) USPS envelope then slid into a Regional Rate Box A. Only way to ship sport coats IMO. Large overcoats/duffles go into Regional Rate B or Medium Flat Rate

post #1157 of 16774
Quote:
Originally Posted by Orgetorix View Post

Grendel, Mox, what about tungsten lights? http://www.cowboystudio.com/product_p/fl08%20kit.htm

Those are incandescent so won't have the gaps in the spectrum the way florescent does, but they are always on so can generate a fair bit of heat. It can get uncomfortable if you are working close to the lights.

Light sets seem to break down like this:

Florescent: Cool and cheap, but poor color representation.
Incandescent: Cheap and good color, but hot.
Strobes: Cool and good color, but expensive.

An external flash can give you all three, but you need the right camera to make use of it. You also have to put more effort into getting similar coverage.
post #1158 of 16774
Quote:
Originally Posted by SpooPoker View Post


Why not? USPS doesnt deliver to Russia anymore on ebay shipping.

 

Fedex in Russia and China are not widely used like in North America and Europe, and thus their overall service is very poor in those countries. By service I mean the time to deliver the package, tracking ability, etc. Also one of the major problem was that Fedex were not able to "find" the proper location for the addressed I provided to them.  I'm in contract with Fedex and my account manager "advised" not to use Fedex to Russia and China :( 

post #1159 of 16774
Quote:
Originally Posted by eestend View Post

 

Fedex in Russia and China are not widely used like in North America and Europe, and thus their overall service is very poor in those countries. By service I mean the time to deliver the package, tracking ability, etc. Also one of the major problem was that Fedex were not able to "find" the proper location for the addressed I provided to them.  I'm in contract with Fedex and my account manager "advised" not to use Fedex to Russia and China :( 

Dang...it seems like the only option is to inform my Russian clients that their purchases will be available by PICK UP ONLY

post #1160 of 16774
Sold a pre-owned Burberry polo, buyer waits 3 weeks after delivery to tell me that they think the shirt is faded. They haven't asked for a refund, yet, so I politely told them I was sorry they were not satisfied, and that I try to take the best photos so they accurately represent the color and condition of each item. Then I said "may I ask why you waited so long to let me know you were unhappy with the shirt?"

I'd say there's about a 99% chance the person has washed/dried it multiple times by now. Hopefully they go away and I can just block them.

edit: they said they don't plan on leaving negative feedback because they do not feel I misrepresented the shirt. He or she said that they were on vacation and that's why they waited 3 weeks. Hmm, I'm feeling generous today and the person seems to be pretty reasonable, so I might hook them up with something for free. Could get a return customer...do you guys ever do stuff like that?
post #1161 of 16774
Quote:
Originally Posted by suited View Post

Sold a pre-owned Burberry polo, buyer waits 3 weeks after delivery to tell me that they think the shirt is faded. They haven't asked for a refund, yet, so I politely told them I was sorry they were not satisfied, and that I try to take the best photos so they accurately represent the color and condition of each item. Then I said "may I ask why you waited so long to let me know you were unhappy with the shirt?"
I'd say there's about a 99% chance the person has washed/dried it multiple times by now. Hopefully they go away and I can just block them.
edit: they said they don't plan on leaving negative feedback because they do not feel I misrepresented the shirt. He or she said that they were on vacation and that's why they waited 3 weeks. Hmm, I'm feeling generous today and the person seems to be pretty reasonable, so I might hook them up with something for free. Could get a return customer...do you guys ever do stuff like that?

Yep, a couple of my best buyers were mildly dissatisfied the first time around and got the hookup. For most folks a little kindness and generosity goes a long way.

post #1162 of 16774
Quote:
Originally Posted by capnwes View Post

Yep, a couple of my best buyers were mildly dissatisfied the first time around and got the hookup. For most folks a little kindness and generosity goes a long way.

I am batting roughly a thousand on items where I included a freebie BEING RETURNED.

As such, the practice has been suspended until further notice.

cloud.gif
post #1163 of 16774
Quote:
Originally Posted by capnwes View Post

For most folks a little kindness and generosity goes a long way.

let's hope.

I cut up a flat rate envelope (legal size, diagonal) and made a collar insert out of the flexible cardboard so my shirts are looking right when they're folded up for photos. Just a tip, as it's the one easily bendable cardboard we all have lying around...
post #1164 of 16774
Quote:
Originally Posted by suited View Post


let's hope.
I cut up a flat rate envelope (legal size, diagonal) and made a collar insert out of the flexible cardboard so my shirts are looking right when they're folded up for photos. Just a tip, as it's the one easily bendable cardboard we all have lying around...

Good idea.

post #1165 of 16774
Hey guys, thanks for the help with the Robert Graham auction I asked about a few days ago. After the changes, it's up to 6 watchers and going for $23, which for an RG shirt as tame as that one is as good as I could hope for.
post #1166 of 16774
Quote:
Originally Posted by buyer 
I've been on the lookout for it since Monday but haven't seen any package even though the tracker says it was delivered. What was the package that you used? box, big envelope? Any description would help because I wanted to take it to the tailor to adjust it to my size but not sure what's happening. Thanks!

This is uhoh.gif for multiple reasons, but primarily worried about the fact that he says it hasn't shown up. Item was paid evening of Oct. 31, label printed through ebay that night and shipped Nov. 1, tracking shows delivered on Nov.5. Hopefully this turns out well, but it sounds like paypal will side with him over USPS if it comes to it.
Quote:
Originally Posted by me 
Thanks for contacting me. Your suit was shipped in a USPS Priority Mail Regional Rate A box. It measures approximately 13" x 11" x 2.5", and is the standard USPS white/red colors. I printed the shipping label directly through ebay, addressed to the address as marked on the paypal transaction (****** Ave).
Quote:
Originally Posted by buyer 
Thanks for the details. I've checked all the packages I've received this past week but so far none have been what you described. I'll have to check the postal service then if they've really delivered it as it's been enveloped packages I've been receiving. Thanks again!

He sounds like a reasonable person at least. Assuming he doesn't find it, what's the best course of action?
Edited by VLSI - 11/9/12 at 9:48pm
post #1167 of 16774
I've also got a USPS issue - I shipped a package on the 29th of October, and it showed up as a return to me yesterday. There was no reason marked for the return (no stamp, nothing) except on the box someone had written in pen the zip code I was shipping to with a question mark and then the words "Route Check!" - the buyer's address was crossed out and my address was circled. I spoke to the manager at my post office when I picked it up and he saw no issues with my packaging job, or with the address.

I double checked the address on the Paypal email, as well as making sure the zip matched the street address given me using the USPS zip code lookup tool and there are no issues anywhere.

The buyer seems very relaxed about it - I sent a few detailed messages with photos and they've just requested I try and send it again, which I did this morning. What is frustrating is that USPS did not refund me the postage for the initial package even though there was no issue with it, so I'm out double the postage, plus I offered the buyer a partial refund, all of which my margin covered, but I am just wondering what I can do to avoid this in future?
post #1168 of 16774
I have a BB SC listed as BIN with 15 watchers (up for a week or so). I'm thinking if I send it to auction I could probably get more than the current price. If they are watching an item that's BIN, will ebay send a notification that it has turned into an auction?
post #1169 of 16774
Just report, don't quote.
post #1170 of 16774

Anyone know if there is still a save email template feature like there was a few years back. I have a few messages I send regularly and there used to be a selection list that made it easy. For now I just have them all saved as word documents and copy paste them in.

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