I mentioned this in my response to him.
I remember this and believe it was Suited. I assumed that since the buyer himself left the positive feedback, I stood a good chance. Just didn't know if anyone had first hand experience of having a case opened after getting positive feedback.
It was me, there were a number of factors at play. The buyer claimed that the jacket smelled. If you total up the main points of the case (which eBay likely did), his story didn't add up:
1) When the buyer opened the case I informed him that I always inspect items for smells, in addition to physical damage. I told him that this coat did not have any smell.
2) I sold another overcoat that came from the same donor just days before. This coat was the same brand, same size, same style. The buyer of that coat left positive feedback.
3) In the auction description, I mentioned that I had tried this jacket on myself so I could accurately gauge the size. The auction description said something like "I'm a 42R suit jacket and this is a very snug fit for me." This means that I was wearing the jacket at one point and would have surely smelled any strong odors.
4) I offered to pay for a cleaning, the buyer declined and said that the jacket smelled so bad that a cleaning would not help.
5) I offered a partial refund, which the buyer initially declined, then came back and said he wanted "at least a 50% refund plus cleaning costs."
6) I declined the above offer and questioned his logic. If the jacket smelled so bad that he was convinced a professional cleaning would not remove the smell, why would he even entice a partial refund?
7) I offered one last time to pay for a cleaning, and generously offered $25 in cleaning costs. He declined even after I had informed him that I spoke with an eBay rep and they advised me that I was not at fault here.
At one point during the case he attempted to leverage his 100% positive feedback. I replied by saying that I understood his point, but it just didn't make sense for me to risk my business, which helps pay my mortgage, by misrepresenting an item. We can all relate to that.