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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 743

post #11131 of 14470
Quote:
Originally Posted by marc roberto View Post
 

I have been selling nationally for a while and I'm considering selling out of the country, maybe even worldwide to take advantage of the larger customer base. Can anyone please summarize for me what are the added difficulties, the pros and the cons? Thanks in advance!

15% of my total transactions are international sales, primarily to Canada, UK and Japan

18% of my total $$ sales is due to international transactions. (For me that is about $21,500 over the last year)

 

I do not use the Global shipping program, I ship directly to the buyer. This saves them money and most buyers prefer it.

I have had very few problems with international shipments. 

I have never had a lost international package. Knock in wood

I have far fewer returns from international buyers, they typically are more careful about what they are purchasing.

Shipping is easy, print the customs forms right from home, using the clear customs envelopes available for free online.

post #11132 of 14470

I've had good luck with international buyers so far. I use ebay calculated shipping, based on weight. 

 

I have a fear of someone wanting to return something claiming NAD and having to eat really big shipping charges. I've done various things to Australia, shoes to Japan, Shoes, sports coats, shirts and more to the UK. Shoes and pants to Scandanavia. Ties to Austria. 

 

knock wood, so far, no one has wanted a return. Last week, I had a guy from AUS do a BIN on a pair of shoes. They are a crazy size (AE 11.5AAA). After thanking him for buying from my store, I ask if he had ever used the AE online size estimator and recommended he do so. He came back a couple hours later and said that he needed a D width in AE. So I canceled the transaction. He thanked me for keeping him from making an expensive mistake. 

 

While I didn't want him to buy the wrong thing, my motivation was not having to eat returned shipping.

post #11133 of 14470
Quote:
Originally Posted by capnwes View Post
 
Quote:
Originally Posted by marc roberto View Post
 

I have been selling nationally for a while and I'm considering selling out of the country, maybe even worldwide to take advantage of the larger customer base. Can anyone please summarize for me what are the added difficulties, the pros and the cons? Thanks in advance!

15% of my total transactions are international sales, primarily to Canada, UK and Japan

18% of my total $$ sales is due to international transactions. (For me that is about $21,500 over the last year)

 

I do not use the Global shipping program, I ship directly to the buyer. This saves them money and most buyers prefer it.

I have had very few problems with international shipments. 

I have never had a lost international package. Knock in wood

I have far fewer returns from international buyers, they typically are more careful about what they are purchasing.

Shipping is easy, print the customs forms right from home, using the clear customs envelopes available for free online.

 

Quote:
Originally Posted by jebarne View Post
 

I've had good luck with international buyers so far. I use ebay calculated shipping, based on weight. 

 

I have a fear of someone wanting to return something claiming NAD and having to eat really big shipping charges. I've done various things to Australia, shoes to Japan, Shoes, sports coats, shirts and more to the UK. Shoes and pants to Scandanavia. Ties to Austria. 

 

knock wood, so far, no one has wanted a return. Last week, I had a guy from AUS do a BIN on a pair of shoes. They are a crazy size (AE 11.5AAA). After thanking him for buying from my store, I ask if he had ever used the AE online size estimator and recommended he do so. He came back a couple hours later and said that he needed a D width in AE. So I canceled the transaction. He thanked me for keeping him from making an expensive mistake. 

 

While I didn't want him to buy the wrong thing, my motivation was not having to eat returned shipping.

Thanks guys! Yeah, I was always afraid of this too, but I guess its still worth the extra customer base. Will e-bay automatically calculate the international buyers shipping cost and can I print the customs form directly from e-bay just like in the US? Also, aren't there countries that e-bay doesn't sell the shipping for? Does that mean buying in the post office?

post #11134 of 14470
Quote:
Originally Posted by marc roberto View Post
 

 

Thanks guys! Yeah, I was always afraid of this too, but I guess its still worth the extra customer base. Will e-bay automatically calculate the international buyers shipping cost and can I print the customs form directly from e-bay just like in the US? Also, aren't there countries that e-bay doesn't sell the shipping for? Does that mean buying in the post office?

Yes. You have to add the weight, package size/type, and service. For example, if you put in a shirt at 1 pound, in a small package, it quotes a package, not a flat rate padded envelope. If you tell it to quote FRPE, it does. Same with SFRB. 

 

I've been happy with that. Last one I did, the shipping was $50 ish, but it discounted out to about $37. I thought about banking it, but I could ship express for the extra. 

post #11135 of 14470
Quote:
Originally Posted by capnwes View Post
 

I do not use the Global shipping program, I ship directly to the buyer. This saves them money and most buyers prefer it.

I have had very few problems with international shipments. 

I have never had a lost international package. Knock in wood

I have far fewer returns from international buyers, they typically are more careful about what they are purchasing.

Shipping is easy, print the customs forms right from home, using the clear customs envelopes available for free online.

+1 to everything.  Wes has helped me when getting started in the international scene, but everything he has said above is accurate with my own experiences as well.

Cannot emphasize enough how easy printing these labels are at home, takes maybe an extra 30 seconds.  I just load in regular printing paper for the 4 forms and off we go like normal.

 

Quote:
Originally Posted by marc roberto View Post
 

 

Thanks guys! Yeah, I was always afraid of this too, but I guess its still worth the extra customer base. Will e-bay automatically calculate the international buyers shipping cost and can I print the customs form directly from e-bay just like in the US? Also, aren't there countries that e-bay doesn't sell the shipping for? Does that mean buying in the post office?

You will run into a few countries where certain shipping options may not be available online, or printing not available online.  These are a rare exception these days, and if that happens, I will pre fill out hand written customs forms, with everything ready to go before I get to the window.  I've had to do this once in the last 6 months, and I already forgot which country it was for.

post #11136 of 14470
Quote:
Originally Posted by namdaemun View Post
 

Incorrect

 

Herrera is the Kiton's of womenswear.  You bought a mens shirt....no man buys CH stuff.  Sorry

 

I pass on her stuff all of the time just like I do for DVH's shoes and non-clothing items

 

KEEP in mind that designers don't reach ALL demographics / target markets. 

Huh, thanks for the heads up.  I did sort of realize that.  Not that I will see many more of these around, but I will pick up if I do, even mens.  Put on BIN and wait it out.

 

 

Quote:
Originally Posted by Musicled View Post
 
Quote:
Originally Posted by capnwes View Post
 

This one has to be a joke....someone in here?

  

Maybe he wants metric? Some people.....

How many cubits is that?

 

Quote:
Originally Posted by ridethecliche View Post
 

 

Would you consider shipping through the ebay service or handle customs etc yourself?

If you want to ship internationally, without ANY hassle, do the ebay managed international thing.  If you're NOT shipping internationally now, you won't lose any sales, it'll be nothing but win, and a couple messages complaining how expensive it is to ship to XX country.  Once you get more comfortable with it, do international shipping yourself (it really is not hard at all, assuming you're doing all your postage online now).  Then after a couple pairs of jeans slip into that black hole known as Malaysia, you will refine what countries you ship to.  For most everyone here it's Russia, I ship way too many Hugo Boss items to people whose names end with v to cut off Russia + zero problems for me there so far.

post #11137 of 14470

I'm sure I know what your answer will be but here is my issue...

 

 

Sold a pair of boots, buyer receives them, few days later (today) he opens a case against me saying "item not described" aka the shoes are too big. 

 

I showed photos of the sizing on the shoe, I listed the tagged size, I listed the measurements of the outer sole and outer width (not inside), and I also suggested the sizing is larger than the tagged size by .5.  The shoes are prada boots.

 

So, I do want to make him happy but not for buyer's remorse. It's his responsibility to review and know the brand. Also, I DO NOT want negative feedback.

I'm currently on the phone with eBay asking them what to do so my question is, what do you recommend?

 

thanks

post #11138 of 14470
Quote:
Originally Posted by namdaemun View Post
 

I'm sure I know what your answer will be but here is my issue...

 

 

Sold a pair of boots, buyer receives them, few days later (today) he opens a case against me saying "item not described" aka the shoes are too big. 

 

I showed photos of the sizing on the shoe, I listed the tagged size, I listed the measurements of the outer sole and outer width (not inside), and I also suggested the sizing is larger than the tagged size by .5.  The shoes are prada boots.

 

So, I do want to make him happy but not for buyer's remorse. It's his responsibility to review and know the brand. Also, I DO NOT want negative feedback.

I'm currently on the phone with eBay asking them what to do so my question is, what do you recommend?

 

thanks

yeah... be weary. i had the exact same issue. ebay refunded the seller but they STILL left negative feedback for me -_-

post #11139 of 14470
Quote:
Originally Posted by capnwes View Post
 

15% of my total transactions are international sales, primarily to Canada, UK and Japan

18% of my total $$ sales is due to international transactions. (For me that is about $21,500 over the last year)

 

I do not use the Global shipping program, I ship directly to the buyer. This saves them money and most buyers prefer it.

I have had very few problems with international shipments. 

I have never had a lost international package. Knock in wood

I have far fewer returns from international buyers, they typically are more careful about what they are purchasing.

Shipping is easy, print the customs forms right from home, using the clear customs envelopes available for free online.

Any chance you could link me to those clear customs envelopes?

post #11140 of 14470
Quote:
Originally Posted by namdaemun View Post
 

I'm sure I know what your answer will be but here is my issue...

 

 

Sold a pair of boots, buyer receives them, few days later (today) he opens a case against me saying "item not described" aka the shoes are too big. 

 

I showed photos of the sizing on the shoe, I listed the tagged size, I listed the measurements of the outer sole and outer width (not inside), and I also suggested the sizing is larger than the tagged size by .5.  The shoes are prada boots.

 

So, I do want to make him happy but not for buyer's remorse. It's his responsibility to review and know the brand. Also, I DO NOT want negative feedback.

I'm currently on the phone with eBay asking them what to do so my question is, what do you recommend?

 

thanks

 

 

Quote:
Originally Posted by gerbilunit View Post
 

yeah... be weary. i had the exact same issue. ebay refunded the seller but they STILL left negative feedback for me -_-

 

 

Update:

 

I went ahead and called ebay. I told them my issue and how the buyer says the shoes don't fit aka buyers remorse.  He agreed and supposedly wrote that in the notes.  

Look, I feel bad that the person will have an item that most likely wont fit.I really do. But I provided all info so ... what else am I supposed to do other than drive to him and have him try it on, right?

 

Marvin aka the ebay rep said to wait for the seller to respond to my email of which I stated I don't accept returns and etc for sizing issues and to go from there.

 

Hope this works out....

post #11141 of 14470
Quote:
Originally Posted by namdaemun View Post
 

I'm sure I know what your answer will be but here is my issue...

 

 

Sold a pair of boots, buyer receives them, few days later (today) he opens a case against me saying "item not described" aka the shoes are too big. 

 

I showed photos of the sizing on the shoe, I listed the tagged size, I listed the measurements of the outer sole and outer width (not inside), and I also suggested the sizing is larger than the tagged size by .5.  The shoes are prada boots.

 

So, I do want to make him happy but not for buyer's remorse. It's his responsibility to review and know the brand. Also, I DO NOT want negative feedback.

I'm currently on the phone with eBay asking them what to do so my question is, what do you recommend?

 

thanks

shoes are "too big" is too vague. "I wear a size 9 and these are 13s" is valid in my mind. Obviously there is a fit issue. if they don't fit and are exactly has you documented, then the buyer didn't check the measurements and ordered the wrong thing. Not really your problem. If he ordered a 9 and you sent a 13, ok, he's got a valid beef. I would go ahead and submit all your size info and call customer service. Is it your fault the person ordered the wrong size? I would take the return, but not pay the shipping. 

 

There are too many ways to misconstrue the "too big"

post #11142 of 14470

"Hey my pay pal is locked can you send an invoice to my yahoo it's (email)"

 

What's protocol for doing this? I lose seller protection, what else? What alternatives can I offer this guy?

post #11143 of 14470
Nothing.
post #11144 of 14470
Quote:
Originally Posted by jebarne View Post
 

shoes are "too big" is too vague. "I wear a size 9 and these are 13s" is valid in my mind. Obviously there is a fit issue. if they don't fit and are exactly has you documented, then the buyer didn't check the measurements and ordered the wrong thing. Not really your problem. If he ordered a 9 and you sent a 13, ok, he's got a valid beef. I would go ahead and submit all your size info and call customer service. Is it your fault the person ordered the wrong size? I would take the return, but not pay the shipping. 

 

There are too many ways to misconstrue the "too big"

 

I really want to stick to my guns but I do feel bad for someone having to keep an item that doesnt fit. At the same time, there is something called "due diligence" that he should've done.  

 

I'll update everyone when I get a final word of whats going to happen

post #11145 of 14470
Quote:
Originally Posted by Lirum View Post
 

"Hey my pay pal is locked can you send an invoice to my yahoo it's (email)"

 

What's protocol for doing this? I lose seller protection, what else? What alternatives can I offer this guy?

 

 

Quote:
Originally Posted by ridethecliche View Post

Nothing.

 

Does this work?

 

"I'm sorry, but I can't do that. If I complete the transaction with a different Paypal address I void ebay policy and lose seller protection. However, if you connected (email) with your ebay account, I could cancel this transaction, relist the suit, you could purchase again and we could complete the transaction as normal. Let me know how you'd like to proceed.

Thanks!"

 

Irritatingly I would loose out an additional 2% in fees, or whatever the diff between auction and BIN is, but still.

 

Edit: Buyer sent back a message saying she can't it's for her fiance the Paypal registered with ebay account doesn't have the funds blah blah. I want to be sure I cannot send an invoice from Paypal to the email she's providing without risking ebay policy and sure that there aren't alternatives. Losing a sale is annoying and this is on something that's been up for a third time, plus she seems nice and I want to help her out.


Edited by Lirum - 3/17/14 at 8:30pm
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