Originally Posted by hooker4186
How long do you guys wait before opening an unpaid item case or whatever it is? Sold some shoes on Monday, haven't heard a peep from the buyer since. I've sent him an invoice, and messaged but still nothing. (And yes I'm factoring in Sandy but pretty sure he lives in Florida).
I wait a week usually. I try to remember that not everyone is looking at ebay every few minutes like we anxious sellers are. The case will take an additional 4 days until you can close it. When I open the case, I also send a friendly reminder email to help keep buyers from becoming irate (see below)...and you will get angry customers, even if you tell them they have so many days to pay and send them a reminder every day.
This is the process I use.
1- Bidder wins auction.
2- Ebay immediately sends an automatic invoice and congratulation email to the buyer.
3- After 2 days of non-payment, ebay automatically sends a reminder to the buyer.
4- After 5 days, I resend the invoice.
5- After 7 days, I open the case....and send the reminder/explanatory email (below)
6- After 11 days case is closed, unless I get a response out of the buyer for more time or wanting to cancel the transaction.
This is the email I send when opening the case....
"Hello, DON'T WORRY, YOU STILL HAVE 4 DAYS TO MAKE PAYMENT. The following message is just being sent as a reminder, and notification of a pending case.
I have not yet received your payment for this item. Buyers are given 11 days to make payment for purchases. As a matter of procedure, I open a unpaid item case on the 7th day so that I can relist the item on the 11th day in the case of non-payment. Don't worry, you still have 4 more days to make payment, and the opened case has no negative effect on your eBay account. Please make payment within the next 4 days or contact me if you need more time, to avoid any further action."
Probably a little nicer than most folks, but it seems to work pretty well.
Note: you don't have to wait that long to open the case, and you can actually set ebay to do it automatically for you. If you set it to autopilot, try to keep an eye on buyers who may be bidding on your other items so you don't ding them with an unpaid item strike when they were just trying to spend more money in your store.