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Buying and Selling on eBay: Tips, Tricks, Problems & Questions - Page 717

post #10741 of 16718

FWIW I think you are in the wrong here.  I usually ignore those comments in my best offer field, its usually people asking "please don't counter."  If it were me, I would have offered half the price of the total you were willing to pay for each of the sweaters and included the same note with each offer.  Worst case scenario you can try to call eBay and explain your situation, but I think you are out of luck and if you can't the seller to cancel you will receive an unpaid item strike.  

post #10742 of 16718

A buyer who messaged me last week to say that he received a jacket from me but that the priority box was crushed and the the jacket muddied and dirty. I asked if the package had arrived on the date it showed on usps (which was over a week earlier) and offered $5 to help with the cost of cleaning. He responded saying:

"It was delivered on that date. I have a busy work/ travel sched so it may be a week before I see the pkg and my asst receives everything. I guess this case bothe the box and pkg was ripped- almost looked like it was opened. It was the suede that was muddied and that's gonna cost more than 5. I like the jacket just not in that condition.

We'll fig it out. its not your fault and I would never ding feedback for that. 
"

 

So I refunded him $7.50, trying to be a nice guy. Today he opened an not as described case!

 

What is my responsibility regarding the condition of the delivered package? It was in a plastic bag, within a priority box.

The value of the sale really isnt enough to warrant risking negative feedback, but he has already accepted in ebay messages that it wasn't my fault. He is, of course, now blocked.

post #10743 of 16718

Figure out what he wants, then respond from there.

post #10744 of 16718
Quote:
Originally Posted by concealed View Post

Figure out what he wants, then respond from there.


This sounds so basic, and yet these are profound words.

It is easy to let your mind run wild with how someone is trying to shaft you or is probably going to ask for large concessions, but when you ask what they want that is often not the case. I have found this to be the case in several different types of businesses over the years. Even in real estate brokerage or property management, where there is potential for a major or expensive tussle, when you ask what the other party wants..."Well, hell, we can do that for you."

TLDR: Make sure there is a problem before you start worrying about it.
post #10745 of 16718
Quote:
Originally Posted by SeaJen View Post

What is my responsibility regarding the condition of the delivered package? It was in a plastic bag, within a priority box.
The value of the sale really isnt enough to warrant risking negative feedback, but he has already accepted in ebay messages that it wasn't my fault. He is, of course, now blocked.

It wasn't your fault, but it wasn't his either. He will win.
post #10746 of 16718
Quote:
Originally Posted by Steve Smith View Post

It wasn't your fault, but it wasn't his either. He will win.
I don't know it this is really true. The guy admitted that he might have let the package sit outside for as much as a week before it was brought in. The item may well have arrived in perfect condition but because the buyer left it out for a week, it ended up getting screwed.
post #10747 of 16718
Thread Starter 
Wouldn't insurance cover this as a damaged package? I haven't had this exact situation come up, but if I were to encounter it, I'd see if insurance covers these types of incidents.

A different situation, but I came back from a business trip last month and the airline was delayed my luggage. Once it arrived, it was damaged and had been sitting in dirty water, staining things inside. I filed a claim on the bag and dry cleaning.
post #10748 of 16718

If you argue your case properly I think it'll just be resolved as a refund from eBay. Seems like no ones at fault except USPS.

post #10749 of 16718

He is requesting a replacement, which I dont have, of course.

For an insurance claim would I need the buyer to provide a photograph of the package? I've never had to file a claim before and the details on the usps website are not that clear. it mentions proof of value, which I assume is the ebay transaction information, but nothing about the package itself.

 

Edit: I've filed a claim with USPS. Apparently proof of damage is optional, which is kind of shocking, but they may request to see the damage, which could well be problematic. 

 

 

Quote:

Originally Posted by concealed View Post
 

Figure out what he wants, then respond from there.

 

 

Quote:
Originally Posted by Steve Smith View Post


This sounds so basic, and yet these are profound words.

It is easy to let your mind run wild with how someone is trying to shaft you or is probably going to ask for large concessions, but when you ask what they want that is often not the case. I have found this to be the case in several different types of businesses over the years. Even in real estate brokerage or property management, where there is potential for a major or expensive tussle, when you ask what the other party wants..."Well, hell, we can do that for you."

TLDR: Make sure there is a problem before you start worrying about it.

 

 

Quote:
Originally Posted by Steve Smith View Post


It wasn't your fault, but it wasn't his either. He will win.

 

 

Quote:
Originally Posted by jgill79 View Post


I don't know it this is really true. The guy admitted that he might have let the package sit outside for as much as a week before it was brought in. The item may well have arrived in perfect condition but because the buyer left it out for a week, it ended up getting screwed.

 

 

Quote:
Originally Posted by HansderHund View Post

Wouldn't insurance cover this as a damaged package? I haven't had this exact situation come up, but if I were to encounter it, I'd see if insurance covers these types of incidents.

A different situation, but I came back from a business trip last month and the airline was delayed my luggage. Once it arrived, it was damaged and had been sitting in dirty water, staining things inside. I filed a claim on the bag and dry cleaning.

Edited by SeaJen - 3/4/14 at 8:32am
post #10750 of 16718
Quote:
Originally Posted by concealed View Post

FWIW I think you are in the wrong here.  I usually ignore those comments in my best offer field, its usually people asking "please don't counter."  If it were me, I would have offered half the price of the total you were willing to pay for each of the sweaters and included the same note with each offer.  Worst case scenario you can try to call eBay and explain your situation, but I think you are out of luck and if you can't the seller to cancel you will receive an unpaid item strike.  

I guess in the spirit of things I could be wrong and should have done it differently, but the seller and yourself ignoring the comment field does will not make it not binding terms on ebay does it?

I did pay and I guess I'll see what happens from here. I'm not the kind to make problems for people, so I guess I'll just take what I get and learn a lesson for the future.
post #10751 of 16718
Quote:
Originally Posted by div25sec9 View Post


I guess in the spirit of things I could be wrong and should have done it differently, but the seller and yourself ignoring the comment field does will not make it not binding terms on ebay does it?

I did pay and I guess I'll see what happens from here. I'm not the kind to make problems for people, so I guess I'll just take what I get and learn a lesson for the future.


I believe it does make it not binding considering the items were listed separately. If I purchase an item from Etsy or a retailer or whoever, put one item in my cart and write that I want the same item in a different color in the comment field, are they going to give me one? If I were him I would probably just send you the one sweater if you purchased the item. If you filed an item not as described claim and stated that I told the seller I wanted both, I am sure, in this case, the seller would win the case because he could point to his listing and state that only one sweater is for sale within that particular listing.

post #10752 of 16718
Quote:
Originally Posted by Steve Smith View Post


It wasn't your fault, but it wasn't his either. He will win.

I am struggling with this one. Why would he when we he admits the package had been torn open. at worst, seller protection should kick in since it was damaged in shipment. Did he Photo the box? Did he photo the item? If he received it that way, and OP has photos showing it in pristine condition, then the conclusion has to be damaged in shipment. 

 

I haven't had this situation so I'm not saying you're wrong, just saying I don't get what seller protection is all about if it doesn't cover this.

post #10753 of 16718

Here's my SNAD this week. 

 

Listed a briefcase that I described in the listing as Faux Leather, Synthetic Leather, and Vegetarian leather. 

 

Guy wins it Sunday night for the starting bid. I'm happy to be rid of it. Print the shipping and schedule the pickup. 

 

About 10AM monday, dude sends me an email asking "Is this real leather?" :brick:

 

I actually have a job and it took me a half-hour to see his email. I replied that as described, no, it is faux leather.

 

Then I called my wife and she told me the postman handn't come yet and she pulled the package. 

 

I sent him a note back saying that even though the package shows as shipped, I was able to grab it so if it wants to cancel, I'll cancel the transaction and refund his money.

 

Just as I hit send, I get a paypal email opening a SNAD case as not as described and asking for a full refund, including shipping. WTF!. Because he opened the case, I COULDN'T refund his money. 

 

I sent him a note back asking in what way was the item not as described since it was EXACTLY as described and if he had bothered to read the listing, he wouldn't be in the fix, and that if he wanted a refund, he needed to call paypal and request they cancel the case. Otherwise, I would fight the case as buyers remorse since the documentation was on my side. 

 

an hour later, the case was canceled and I refunded his money. 

 

then he left me good feedback and I blocked him. 

 

The customer's always right I guess.

post #10754 of 16718
Question: I was in the hunt for a piece of obscure electronics gear that had a good starting price. it ran up past my limit late last night and I lost. Ok, but now the exact item is re-listed and no longer appears in "Didn't win" listing. Am I wrong in thinking I smell a seller who's running up the bids? And, what would be a legit reason it would no longer be in my "Didn't win" list?

I'm probably going to contact the seller and say "Hey, I was the guy who was bidding up to xyz on this" to see if there was something legit that happened and maybe still get the item, but I'm hesitant there's some scam that I'm missing...
post #10755 of 16718
Quote:
Originally Posted by jebarne View Post
 

Here's my SNAD this week. 

 

Listed a briefcase that I described in the listing as Faux Leather, Synthetic Leather, and Vegetarian leather. 

 

Guy wins it Sunday night for the starting bid. I'm happy to be rid of it. Print the shipping and schedule the pickup. 

 

About 10AM monday, dude sends me an email asking "Is this real leather?" :brick:

 

I actually have a job and it took me a half-hour to see his email. I replied that as described, no, it is faux leather.

 

Then I called my wife and she told me the postman handn't come yet and she pulled the package. 

 

I sent him a note back saying that even though the package shows as shipped, I was able to grab it so if it wants to cancel, I'll cancel the transaction and refund his money.

 

Just as I hit send, I get a paypal email opening a SNAD case as not as described and asking for a full refund, including shipping. WTF!. Because he opened the case, I COULDN'T refund his money. 

 

I sent him a note back asking in what way was the item not as described since it was EXACTLY as described and if he had bothered to read the listing, he wouldn't be in the fix, and that if he wanted a refund, he needed to call paypal and request they cancel the case. Otherwise, I would fight the case as buyers remorse since the documentation was on my side. 

 

an hour later, the case was canceled and I refunded his money. 

 

then he left me good feedback and I blocked him. 

 

The customer's always right I guess.

 

 

There sure are some crazy fucked up dumb people idiots out there... 

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