Originally Posted by suited
Why doesn't eBay regulate this shit? If the customer sends a message (the content of which eBay can verify) saying the suit is too short, and you have posted correct measurements in the listing and your policy clearly says no returns, why would they side with the buyer? I'm assuming the goal is to keep buyers coming back to eBay at the expense of the seller, but I'd argue that discouraging sellers and or making it harder for them to conduct business is not beneficial.
Having dealt with this a few times and speaking with ebay customer service, who imo is actually pretty helpful when there are issues and your a top rated seller...
The issue comes down to you saying it is measured one way and the buyer saying it is measured another way. If the buyer claims that the shoulders for example are 1/4" larger then your measurement says, then that is not as described. The SAFEST (not the best, but safest) way to list clothing is it put a picture and the tagged size and leave it at that. Of course note any flaws. The issue for "not as described" for size comes into play when you start to deal with subjective measurements.
For example you listed the size as 44R (if there is a tag that says 44R on the jacket) and that was it, you would have a better chance to win a not as described case vs listing the standard chest/shoulder/arm/length measurements we are all use to. This is because 44R is the tagged size you describe it correctly and all other measurements despite any disclaimers can be refuted as not as described. That is not to say that if you list on the tag size the buyer can't say the color in the photo is not an accurate representation of the item, or that there is 1 of 100 other excuses for an item not as described for them to return it.
Long story short, you are forced to be nice and take returns either way. I think the majority of the sellers here know that 95% of the transactions go off without a problem and you just suck it up as part of doing business and take the 5% back to preserve your feedback. It sucks, but otherwise just don't sell (make money) on ebay.