I apologize if this is not the correct forum for this post.
I recently bought a new pair of Prada jeans for $300+. I went to a tailor which I have been to before (and been happy with before) to have the jeans shortened. They have an option to attach the original hem for an increased cost $20 vs not reattaching the original hem $13. I asked that the jeans be shortened with the original hem; I paid for this option and the reciept reflects this. The tailor messed up and threw out the original hem, making a new hem which obviously new and, in my opinion, ruins the look of the jeans. Mistakes happen, and I understand that but I have been very dissatisfied with the costumer service (they have been given me a run around for about a week saying that they might be able to find the original hems, not returning calls, not being proactive in finding a resolution etc...). I finally receive a call from them stating that they will refund my $20 and return the jeans to me.
The bottom line is that I do not want to wear the jeans without the original hem. As of now the tailor still has the jeans and I just have the receipt. The owner of the store says that he is going to come up with a fair plan, (although he is yet to contact me with it) but I am tempted to go to small claims court.
My question is what do you think is a fair compromise (keeping in mind that I am really bothered by the look of the new hem). If I were to take them to small claims court (NY state), what sort of ruling do you think I would get?
tl;dr - Tailor shortened pants, threw out original hem. I have paid for original hem. I am pissed off by costumer service, or lack there of, and don't even want the new look jeans. What should I do?
Thanks for your feedback.