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Ledbury - Official Affiliate Thread - Page 6

post #76 of 304
8/21/12 at 5:31am
Quote:
Originally Posted by EBugatti View Post

Did so already. Thanks. I really hope you folks consider adding at least *some* french cuff shirts to your lineup (not just the basic ones).

One of my choices was the purple oxford gingham with spread collar and french cuffs.
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post #77 of 304
8/21/12 at 7:52am
Thread Starter 

Hi all,

 

Just wanted to repost our survey for the Short Run Shirting Collaboration.

 

Each month, we introduce a new collection of limited edition shirts. These shirts are unique, made in small quantities and are only available until the 1st of the following month. It's an opportunity for us to get even more creative with fabrics, collars and styles.

 

We're excited for the opportunity to collaborate with Style Forum members in designing two new shirt designs as part of an upcoming collection.

 

Below are collar, cuff and fabric choices. Please vote for your top 3 shirts using this survey: Ledbury + Style Forum Shirt Design. We look forward to hearing your feedback!


 

 

 

Ledbury Insider

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

» Get the latest news and updates at the Ledbury sponsor page.
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Ledbury Insider

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

» Get the latest news and updates at the Ledbury sponsor page.
Reply
post #78 of 304
8/27/12 at 8:28pm
The Ledbury customer service rep Juliana was a pleasure to work with smile.gif
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post #79 of 304
8/28/12 at 5:02am
Quote:
Originally Posted by ezlau View Post

The Ledbury customer service rep Juliana was a pleasure to work with smile.gif

Yes she is!! Ledbury's customer service is fantastic!
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post #80 of 304
9/5/12 at 2:52pm

Is there a current promo code to try these shirts?  Or one that will work in the near future?

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post #81 of 304
9/9/12 at 8:11am
Don't know where to put so just write here:

I placed an order for 5 shirts from Ledbury in Sep 3rd, and I received an e-ma in Sep 4th from Ledbury telling me they already dispatched my shirts and providing me a FedEx tracking no. in the same time.

In Sep 5th, I tried to track my shirts but FedEx online tracking system showed the no. in invalid.... so I wrote an e-mail to Ledbury asking for double check the number they provided but I got no reply.

In Sep 6th, the FedEx online tracking system could still not recognize this tracking no. so I wrote two e-mails (one in the morning and one at night) to Ledbury asking for help but no reply.

In Sep 7th, the tracking no. still showed invalid, so I wrote my forth e-mail to Ledbury... but no reply.

In Sep 9th, actually just several minutes ago I wrote my 5th e-mail to them and I hope I can get someone in Ledbury's attention this time to find the right tracking no. for me...

cloud.gifcloud.gifcloud.gifcloud.gif
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post #82 of 304
9/9/12 at 5:04pm
Doesn't sound like Ledbury's customer service to me. Usually they are pretty prompt, maybe Juliana took an extended Labor day vacation.
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post #83 of 304
9/9/12 at 6:08pm
Quote:
Originally Posted by ezlau View Post

Doesn't sound like Ledbury's customer service to me. Usually they are pretty prompt, maybe Juliana took an extended Labor day vacation.

Yes it is also out of my expectation... but still no reply till now...cold[1].gif
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post #84 of 304
9/9/12 at 6:14pm
Ledbury is a small company...I don't believe they work on the weekend. I've emailed them on a Friday and did not hear back from them until Monday.
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post #85 of 304
9/10/12 at 2:42pm
Thread Starter 
Quote:
Originally Posted by larthur View Post

Don't know where to put so just write here:
I placed an order for 5 shirts from Ledbury in Sep 3rd, and I received an e-ma in Sep 4th from Ledbury telling me they already dispatched my shirts and providing me a FedEx tracking no. in the same time.
In Sep 5th, I tried to track my shirts but FedEx online tracking system showed the no. in invalid.... so I wrote an e-mail to Ledbury asking for double check the number they provided but I got no reply.
In Sep 6th, the FedEx online tracking system could still not recognize this tracking no. so I wrote two e-mails (one in the morning and one at night) to Ledbury asking for help but no reply.
In Sep 7th, the tracking no. still showed invalid, so I wrote my forth e-mail to Ledbury... but no reply.
In Sep 9th, actually just several minutes ago I wrote my 5th e-mail to them and I hope I can get someone in Ledbury's attention this time to find the right tracking no. for me...
cloud.gifcloud.gifcloud.gifcloud.gif

Hi there,

 

I'm sorry to hear of your experience. I assure you this is not typical of our customer service. Were you able to get your order sorted out? Pleas email me at melissacalabro@ledbury.com if I can help you any further.

 

All best,

Melissa

Ledbury Insider

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

» Get the latest news and updates at the Ledbury sponsor page.
Reply
Ledbury Insider

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

» Get the latest news and updates at the Ledbury sponsor page.
Reply
post #86 of 304
9/10/12 at 5:35pm
Quote:
Originally Posted by Ledbury View Post

Hi there,

I'm sorry to hear of your experience. I assure you this is not typical of our customer service. Were you able to get your order sorted out? Pleas email me at melissacalabro@ledbury.com if I can help you any further.

All best,
Melissa

Hi Melissa, e-mail sent, please check.

Sorry to put this matter on the Styleforum, but I really find nobody can help, I got no reply after 5 e-mails and I still not receive my shirts yet...

So, please help to check my PO and provide me the right tracking no. Thanks.satisfied.gif
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post #87 of 304
9/12/12 at 12:45pm
i typically wear a 15" neck, 34.5" sleeve.

any recommendations for size?
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post #88 of 304
9/14/12 at 2:19pm
Thread Starter 
Quote:
Originally Posted by luzer View Post

i typically wear a 15" neck, 34.5" sleeve.
any recommendations for size?

Hi there,

 

Thanks for your inquiry. Unfortunately, it looks like our sleeves may be too short at this time. However, we are most likely expanding our inventory within the next few months to include shirts of varying sleeve length.

 

If you have any other questions, please don't hesitate to email me at melissacalabro@ledbury.com

Ledbury Insider

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

» Get the latest news and updates at the Ledbury sponsor page.
Reply
Ledbury Insider

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

» Get the latest news and updates at the Ledbury sponsor page.
Reply
post #89 of 304
9/16/12 at 3:59pm

So after browsing their website for a few months, I finally took the $25 new customer coupon offer and ordered a Ledbury shirt.  I bought a 15 slimfit short run shirt, and paid an extra $10 to have the sleeves shortened.  My assessment: 

 

The good:  wonderful fabric, exquisite colors, excellent details (stitching, buttons, etc.); terrific customer service (communication, tailoring and shipping times)

 

The bad:  I wish the slim fit shirt didn't have the princess seams on the back.  That said, much better than my BB shirts with pleats.  Also, I believe they are going to fix this sometime in the future.

 

The verdict:  I see myself being a regular Ledbury customer from now on.  In fact, I just ordered another shirt a couple of hours ago.  The slim fit shirt works well for me, so I don't feel a need for MTM, and the fabrics and quality of Ledbury are on par with my Black Fleece shirts and much better than my Brooks Brothers shirts in the "luxury" line.  

 

Ledbury presents a nice shirting option for me at a price point I can live with (realizing as a small business they cannot offer the same sort of discounts as a behemoth like Brooks Brothers, I will not expect them to do so).  I like that Ledbury is a small company, I like the founders' backstory, and I feel good getting a great product from them while encouraging their business.  Here is an idea for them them to consider:  why not set up a loyalty program, membership program or something to foster a more "I'm part of something cool" ethos among customers?  If I open a Ledbury account in 2012 and they become a big company in 2020, I would love to be rewarded for being a loyal customer while they grew.

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post #90 of 304
9/16/12 at 4:11pm
Quote:
Originally Posted by Soylent Green View Post

So after browsing their website for a few months, I finally took the $25 new customer coupon offer and ordered a Ledbury shirt.  I bought a 15 slimfit short run shirt, and paid an extra $10 to have the sleeves shortened.  My assessment: 

The good:  wonderful fabric, exquisite colors, excellent details (stitching, buttons, etc.); terrific customer service (communication, tailoring and shipping times)

The bad:  I wish the slim fit shirt didn't have the princess seams on the back.  That said, much better than my BB shirts with pleats.  Also, I believe they are going to fix this sometime in the future.

The verdict:  I see myself being a regular Ledbury customer from now on.  In fact, I just ordered another shirt a couple of hours ago.  The slim fit shirt works well for me, so I don't feel a need for MTM, and the fabrics and quality of Ledbury are on par with my Black Fleece shirts and much better than my Brooks Brothers shirts in the "luxury" line.  

Ledbury presents a nice shirting option for me at a price point I can live with (realizing as a small business they cannot offer the same sort of discounts as a behemoth like Brooks Brothers, I will not expect them to do so).  I like that Ledbury is a small company, I like the founders' backstory, and I feel good getting a great product from them while encouraging their business.  Here is an idea for them them to consider:  why not set up a loyalty program, membership program or something to foster a more "I'm part of something cool" ethos among customers?  If I open a Ledbury account in 2012 and they become a big company in 2020, I would love to be rewarded for being a loyal customer while they grew.

+1, and please add French cuffed shirts!!
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