or Connect
Styleforum › Forums › Men's Style › Classic Menswear › Ledbury - Official Affiliate Thread
New Posts  All Forums:Forum Nav:

Ledbury - Official Affiliate Thread - Page 20

post #286 of 404
Quote:
Originally Posted by supajon70 View Post

Bad news: My most recent order came back with 9.5" cuffs instead of the typical 8.5" cuffs I have received on every other shirt. As a matter of fact, I ordered 2 shirts in the last order, one was 8.5 and the other 9.5. So I contacted Ledbury...

 

My email: I'm rather disappointed to find that the Banker Stripe shirt has a 9.5" cuff. Every other shirt I have purchased is around 8.5". I buy Ledbury because you offer a consistent product. What happened here?

 

Ledbury's response: Thank you for contacting Ledbury!

We have received feedback from our customers with requests to increase our cuff sizes to accommodate wrist watches, so our head of production had the cuff size increased.

I'm sorry if this is an inconvenience. I would suggest taking the shirt to a tailor and they will be able to sew the button on at your desired location.

Please let me know if there is anything else I can help you with.

Best.

 

------------------------------------------

 

What a shame. They change their process without so much of a peep, and now I am expected to deal with the hassle and expense of additional tailoring? Ledbury, there went your competitive advantage. I won't even address the obvious lack of customer service.

 

 

Looks like someone read your post and sent out an email this afternoon.

post #287 of 404
I've had nothing less than outstanding customer service from Ledbury.
post #288 of 404

I'm going to have to hop on board with some of the Ledbury bashing for a moment. I too am tired of the loud fabrics and colors. I work in business casual+ environment (i.e. business formal with no tie). I couldn't get away with some of these green/pink/red monstrosities that they are pumping out.

 

I also have a big problem with their lack of inventory, since almost any of the basic/business color combinations are sold out (hint hint Ledbury). I have money to spend, yet you won't let me spend it on you... shame. 

 

I was drawn into the brand by good fabrics, an almost perfect slim fit, and collars that stand up. Once I received my shirt though I was disappointed in the flimsy cuffs (compare a BB barrel cuff and a Ledbury, and you'll know what I'm talking about) and their small neck sizes in relation to the size (a 15 neck at Ledbury is really 14.5-14.75). I could overlook this though. However, now that they have increased the size of the cuffs, I now need to tailor the sleeves down to 32 for $10, move the neck button, move the cuff button, and slim the shirt. Add all that on top of a $115 shirt, we are talking about a $150+ shirt all in for their base shirts. All this for a shirt that all I really care about is that the neck stands up. 

 

Ok, with that venting aside, does anyone have any ideas on alternative non-button down dress shirts with collars that stand up like Ledbury?

post #289 of 404
Quote:
Originally Posted by johnbond8459 View Post

does anyone have any ideas on alternative non-button down dress shirts with collars that stand up like Ledbury?

I'm in the process of researching this too...I have a $400 Ledbury credit to use before purchasing other manufacturers. Although, as much as I wanted to stay away from brooks brothers, their slim fit shirts fit me perfectly and I love their Seersucker and Oxford cloth button downs (OCBD).

I'll continue to wear Ledbury shirts during business casual days at the office since I don't have to wear a tie and begin the search for dress shirts. I'm thinking Hilditch & Key or Belisario MTM.
Edited by Cuttingboard - 4/24/13 at 6:58pm
post #290 of 404
Quote:
Originally Posted by Cuttingboard View Post

I'm in the process of researching this too...I have a $400 Ledbury credit to use before purchasing other manufacturers. Although, as much as I wanted to stay away from brooks brothers, their slim fit shirts fit me perfectly and I love their Seersucker and Oxford cloth button downs (OCBD).

Why would you want to stay away from Brooks Brothers, especially if they fit you so well? puzzled.gif
post #291 of 404
Quote:
Originally Posted by Flyswatter View Post

Why would you want to stay away from Brooks Brothers, especially if they fit you so well? puzzled.gif

Their style has gotten kind of stale for me and I prefer regular cotton shirts over the non-iron that are dipped in chemicals. Their regular cotton shirt selection has dwindled to a handful of shirts since they're more focuses on non-iron which do not breathe as well because of the chemicals.

Also, I wanted to support the little guy and not have the same shirt as every other guy in the city.
post #292 of 404
Quote:
Originally Posted by digga View Post

 

Looks like someone read your post and sent out an email this afternoon.

 

 

Yeah, I saw that email. It's pretty funny... except for the fact that they do not offer to assist their currently unhappy customers with anything other than, "You might want to see a tailor..." Ledbury obviously doesn't get it.

post #293 of 404
Thread Starter 

Gentleman,

 

I am the owner and designer here at Ledbury. While I don’t spend as much time on Style Forum as I would personally like, I have spent the last few days looking over your comments and suggestions and wanted to take the time to respond to several posts.

 

First off, I want to say thanks for contributing to the conversation. Although there is a healthy amount of criticism, these are exactly the types of things that we need to hear. In fact, they were the primary topic of our production meeting yesterday.  

 

I thought I would comment on a few specific items:

 

1. Darts: We have removed darts from our slim fit shirts.  All new slim fit styles (including a handful of shirts already out) come without darts. We received a lot of feedback early on requesting slim fit shirts with no darts, and we are excited about the change.

 

2. Cuffs: We have added some extra room to the circumference of our cuffs.  We did a lot of research prior to making this change, including surveying many of our already-existing customers (in retrospect, we should have turned to SF as well), and the general consensus was that customers wanted a bit of extra room in the cuff.  Since the change, a handful of customers have indicated that cuff circumference is running a little big in the larger neck sizes and we our making the necessary adjustments.

 

3. Sizing App – After realizing our sizing app was generating strange recommendations, we decided to explore other options to assist with fit and sizing.  We are reworking the entire fit guide to include live chat, visual comparisons, etc. in hopes of making this process as easy as possible.

 

4. Inventory – Additional double cuff shirts and blazers are en route. For our initial blazer production, we kept our inventory low as we were still exploring fit and style options.  There has been an overwhelmingly positive response and inventory should not be such an issue with future collections.

 

5. Ties - We are coming out with a few wider ties later this summer, but the majority of our ties fall in the middle-width range.  In terms of quality, I think (like our shirts) our ties are unmatched at the price point.  I just returned from our factory in Como and I am convinced they are one of the best in the world.

 

In the future, we would love to offer a MTM option, but in the meantime I wanted you to know that we are listening to your comments and are taking them into consideration in production. I sincerely believe that in terms of quality and construction, we are making one of the finest garments in the world, but we are always looking to improve and very much appreciate your feedback.


Thanks again,

 

Paul 

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

Reply

Ledbury is a luxury menswear brand founded on the core values of great fit and superb quality. 

Reply
post #294 of 404

Paul,

 

As much as I appreciate you taking time to reply, I still see two issues:

 

1) Marketing failed - Changing the dimensions of your garments is a pretty big deal, and should have been communicated to your customer base in a timely fashion. That didn't happen.

2) Squeaky wheel - Of course, the unhappy customer is the one who makes the most noise. By making the change in cuff size, I'd bet you are about to find out how true this adage is. The average wrist size for a man is what? 6.5 inches? It would seem that an additional 2 inches gives enough room for a watch, unless one is wearing a pocket calculator on his arm.

 

I like your shirts. Over the course of a few months, I have bought 10 or so. Even though I was a bit miffed by the rather detached response from your customer service, I would buy again if I could purchase a shirt without additional tailoring (after the $10 sleeve shortening). Perhaps Marketing can redeem themselves should you make that decision.

 

Thanks for your response.

post #295 of 404
Paul,

Thank you very much for reply.

My biggest concern with Ledbury is inaccurate neck sizes for shirts and the so called classic fit blazer that's really made for a very small person. I purchased one of the grey Sutton blazers last week in a size 46, I normally wear a 43, after being told they run small. When I received the jacket, I could not put my arm all the way through the sleeve for fear of ripping the fabric. There's no way that this jacket is a US 46, an EU 46 maybe. The jacket looked like it was made for a middle school child. The fit description on the website indicates a classic fit. I asked Mel to check the jacket when I return it this week.
Edited by Cuttingboard - 4/25/13 at 5:42pm
post #296 of 404

Paul - 

 

Thanks for the response. I was at first excited to see such a member of Ledbury reach out, but then let down when I read your response. You made no mention on the improvements to the shirt cuffs, nor a response to the neck sizing.

 

Maybe it's just me, but I don't care about the sizing app. As a purchaser of $115 base price shirt, I'd expect customers to relatively know their size. That could just be me. You made no mention as to the inventory for non-jackets and ties (i.e. Shirts)... again a disappointment. Tie width -  yes, it's nice to see you're making some wider ties; however, you need to fix your pictures online, they look cheap (by cheap I mean Banana Republic Outlet ties look better than your online pictures).

 

As a loyal customer, I'm a bit frustrated that you don't seem to be listening to us. I've made mention previously to the number of alterations that are now required on your shirts. I fit nearly perfectly into a lot of brands, so I know my body is not irregular. It boogles my mind that you are allowing your product to be tweaked in the wrong places so that it brings it further out of alignment with normal proportions (e.g. my chronograph watch fits near perfectly under my Ledbury shirts, while my non-watch hand was comfortably sized; now though, I will have a large opening on my watch hand and a huge opening on my non-watch hand - again tailoring is required). Add this on top of the non-standard neck sizing, and the sizing of your shirts is being blown out of proportion. 

 

I've said it before, but I want to like your product more, yet you seem to be responding to us all wrong. I appreciate the lack of darts, the addition of double cuffs, and the expanded collars. However, it's hard to look at how much I need to tailor the basic shirt without thinking that I can get M2M for the price of a Ledbury + tailoring. Is it asking too much to have 3 figure shirt that fits like industry standard?

post #297 of 404
Here's a radical idea: TWO cuff buttons. One for the guy with the watch (or nattily dressed gorilla), one for the guy with a human sized wrist.
post #298 of 404
Quote:
Originally Posted by garymyman View Post

Here's a radical idea: TWO cuff buttons. One for the guy with the watch (or nattily dressed gorilla), one for the guy with a human sized wrist.

I really don't care to have a button sticking out my cuff, it cheapens the look of the shirt.
Edited by Cuttingboard - 4/27/13 at 7:36pm
post #299 of 404
Quote:
Originally Posted by Cuttingboard View Post

Paul,

Thank you very much for reply.

My biggest concern with Ledbury is inaccurate neck sizes for shirts and the so called classic fit blazer that's really made for a very small person. I purchased one of the grey Sutton blazers last week in a size 46, I normally wear a 43, after being told they run small. When I received the jacket, I could not put my arm all the way through the sleeve for fear of ripping the fabric. There's no way that this jacket is a US 46, an EU 46 maybe. The jacket looked like it was made for a middle school child. The fit description on the website indicates a classic fit. I asked Mel to check the jacket when I return it this week.

Received great customer service from Mel regarding my concerns...as it turns out the jacket was mislabeled and I really appreciate the wonderful customer support. I passed on buying a sport coat at this time but look forward to the fall offering.
post #300 of 404
Does anybody have referral credit for $25? The one I used to sign up is not showing $25 in my account.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › Ledbury - Official Affiliate Thread