So I just received an order of three slim fit shirts from Ledbury and thought people might be interested in reading about my experiences
Ordering Process
The ordering process on the Ledbury website is simple and straight forward, however their website is not always accurately linked with their inventory and there was some confusion regarding my order and whether the shirts I had chosen were actually available. This led to a delay in my shirts being shipped out. However after a bit of back and forth over email everything was sorted.
Customer Service
Ledbury's customer service during my transaction was exceptional. Everyone I dealt with over both phone and email was accommodating and polite and my inquiries were responded do promptly. They even threw in a free shirt as an apology got the mix-up discussed earlier!
The Shirts
To give you an idea of where I am coming from most of the shirts in my wardrobe are Brooks Brothers mainline. I also have some Brooks Brothers Black Fleece, Lands End and Zegna shirts. The Ledbury shirts are much nicer then any of these. The fabrics are very soft to the touch, the buttons are awesome and the fit and finish is superb. I would say the fit of the slim fit Ledbury shirts is in between Brooks Brothers Slim Fit and Extra Slim Fit which is just perfect for me. I am very happy with all three of my shirts.
Cost
And now the bad. I purchased these shirts on sale and was happy to pay the cost of shipping to Canada. However Ledbury does not add Duty to its shipping estimate and I was surprised by how large the bill was when the shirts were delivered. Please note I am not blaming Ledbury for this at all but the added cost of duty is enough for me to look elsewhere for my shirts in the future. That said if you live in the US Ledbury supplies a great shirt at a fair price (particularly when on sale ;-)).