More bad service from Carlo Franco

I received a stained forum tie from them and got a response on where to send it back with in two days but after I e-mailed them the confirmation number to confirm it was returned to them the fell off the planet. All I wanted was a new tie returned to me. I wasn't thrilled that I had to eat the price of the return shipping for something that wasn't my fault but so be it. I then had to dispute my purchase through Paypal, post a negative comment here AND get a moderator involved. It seems like whenever someone new here has trouble with them there are always ten times the amount of people that crawl out of the woodwork to tell you to cut them some slack and how great they are. It can be intimidating to the average newbie to even bring it up and look like some sort of a trouble maker. I don't care how busy they are or how wonderful they have treated some people here in the past, this level of customer service is disgusting. Instead of a simple apology for the lack of communication on their end I received finger pointing by them that I must have deleted their e-mails. They of course had never sent out a replaccement tie and after quite some time I finally received a refund and an attitude problem that I had somehow implied that they were trying to steal my money. Their ties may be of great quality but I'll find other people to give my money to. Just my .02

and they're republicans!

Originally Posted by studio253

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I received a stained forum tie from them and got a response on where to send it back with in two days but after I e-mailed them the confirmation number to confirm it was returned to them the fell off the planet. All I wanted was a new tie returned to me. I wasn't thrilled that I had to eat the price of the return shipping for something that wasn't my fault but so be it. I then had to dispute my purchase through Paypal, post a negative comment here AND get a moderator involved. It seems like whenever someone new here has trouble with them there are always ten times the amount of people that crawl out of the woodwork to tell you to cut them some slack and how great they are. It can be intimidating to the average newbie to even bring it up and look like some sort of a trouble maker. I don't care how busy they are or how wonderful they have treated some people here in the past, this level of customer service is disgusting. Instead of a simple apology for the lack of communication on their end I received finger pointing by them that I must have deleted their e-mails. They of course had never sent out a replaccement tie and after quite some time I finally received a refund and an attitude problem that I had somehow implied that they were trying to steal my money. Their ties may be of great quality but I'll find other people to give my money to. Just my .02

I wouldn't put up with that level of customer service from anybody.

Very disturbing reports re: Chuck and his business.

As someone else noted, so what if he just got married? His personal life should not encroach on his work, at least not to the point where he has quite a few people complaining about really bad service.

I can tell you that they won't ever be getting my money, not after hearing this sort of stuff.

Originally Posted by Connemara

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Very disturbing reports re: Chuck and his business.

As someone else noted, so what if he just got married? His personal life should not encroach on his work, at least not to the point where he has quite a few people complaining about really bad service.

I can tell you that they won't ever be getting my money, not after hearing this sort of stuff.

Agreed. Regardless how occupied he's been, he can't leave his customers waiting for months.

What I fail to grasp is what exactly warrants enduring such hassle to start with ? It's not as though they're charging Jantzen like prices, is it ?
There's a crapload of great ties out there selling for similar dollar figure. Yet a bigger crapload of good ties @ bargain prices.
Plus, you don't have to wait till Jesus comes back to get your hands on'em

Cut some slack? Here are the facts:

Around June of 05, I ordered two CF shirts
Around Aug they said if we paid early we'd get a pair of MOP collar stays for each shirt ordered (monogrammed); I paid early
After many e-mails, etc, finally rec'd shirts around July of 06
Several e-mails and excuses about Italians celebrating World Cup victory and no stays by 10-06; Chuck says will send a special surprise for my patience
It's now 2-07 and still no stays or surprise; and, no further communication since October

After all this hassle, Paul Stuart's shirts are a much better bargain. For that matter, so are Jos A Bank's.

My feelings are on par with others. I ordered a tie 2-3 months ago and even though my payment has been processed my tie has not arrived. Now that is just plain poor service and has nothing to do with ones personal problems and if so one should not start a business.

For the same price i could have bought 3 kiton ties on ebay or a Marinella.

I won my choice of a CF tie in a raffle at last year's CSE.

I left with a paisley, predominantly purple and green, on the more conservative side of CF. Since the ties, CF and I were all in the room together, transit time was not an issue.

It's a nice tie.

Originally Posted by bachbeet

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Cut some slack? Here are the facts:

Around June of 05, I ordered two CF shirts
Around Aug they said if we paid early we'd get a pair of MOP collar stays for each shirt ordered (monogrammed); I paid early
After many e-mails, etc, finally rec'd shirts around July of 06
Several e-mails and excuses about Italians celebrating World Cup victory and no stays by 10-06; Chuck says will send a special surprise for my patience
It's now 2-07 and still no stays or surprise; and, no further communication since October

After all this hassle, Paul Stuart's shirts are a much better bargain. For that matter, so are Jos A Bank's.
That makes JantZen's customer service seem great.

Originally Posted by cldpsu

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It's a business.

Not only that, but a business that relies almost exclusively on word-of-mouth, largely generated through message boards like this one.

Turnbull & Asser or Borrelli can get away with poor customer service because people will keep coming back to them for the name, but a business like CF won't be around for long with customer service like this.

Originally Posted by bryce330

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Not only that, but a business that relies almost exclusively on word-of-mouth, largely generated through message boards like this one.

Turnbull & Asser or Borrelli can get away with poor customer service because people will keep coming back to them for the name, but a business like CF won't be around for long with customer service like this.

Exactly, with Kiton, Borrelli and Barbera ties going for $50 new on ebay its not exactly a tuff decision.

All I can say on this subject is I have purchased seven CF ties in the past. One was stained, one I ruined myself w Scotchguard. They made good on both ties, and the service (and quality) I have received on all purchases has been uniformly excellent. Do what you like, but I think a little lattitude is warranted here.

Originally Posted by NewYorkBuck

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All I can say on this subject is I have purchased seven CF ties in the past. One was stained, one I ruined myself w Scotchguard. They made good on both ties, and the service (and quality) I have received on all purchases has been uniformly excellent. Do what you like, but I think a little lattitude is warranted here.

Am I to understand that just because you have had a good experience that others should give them a little latitude?

I think Chuck's a great guy and all (even gave me my first tie at a pretty big discount as a favor, which I really appreciate), but this is a little disturbing hearing all of these reports - this after I had my own experience that left a bad taste in my mouth (I ordered a tie that I waited a while for and then when I didn't receive it after a while I went to talk to the CS representative on the live chat thing on their website, she told me that they didn't get those ties in in my size and they can offer me a refund, i took the refund but wondered why they didn't tell me that they didn't have that tie in my size without me having to contact them first - what would have happened if I just kept on waiting).

In any case, I hope they get their act together because they offered some pretty good stuff.

I have a few spare torches and pitchforks in my garage if the need arises.