When I picked up my Arca's, they were included.
Leffot is charging extra?
All come with shoe trees.
Honestly, with the internet it's hard to turn a profit in a physical store. Especially when dealing with high-end goods.
You can walk into a foot locker, try on a pair of adidas for size, and then order them on zappos for $25-$50 less. Some of us would do that to save the $50 some of us wouldn't.
Same principles apply to shoe makers. The only difference is, you're saving a good $250-$500 in some instances (Crockett & Jones *sigh*).
And yeh, it's wrong to exploit the store, but everyone wants things for less, it's understandable.
Leffot may charge a lot, but his overhead costs, and his time spent serving customers is all factored into the costs. So a rule of thumb, you're in the area, you get good customer service from him, then pay the premium. You don't live near him, order on the internet and save money. Now if you're saying his customer service is no good, then try on his shoes leave the shop angry at him/his staff and buy on the internet and save money to make yourself feel better. But keep in mind you're probably not going to get after-sales support from him.
BTW, I've ordered my shoes direct before and paid $1240 USD (not including shipping) and that was with shoe trees.. By the time you factor in shipping it's the price of a pair of shoe trees added to Leffot's pricing. The only time you get a better deal is if you're in Europe, or you hit them when they're on sale (I'm never so lucky).