Does anyone have any experience with getting a wrong item from YOOX? I ordered these Marsell shoes http://www.yoox.com/item.asp?tskay=3FD17CD7&cod10=44414210VS&sts=help80 and instead, received these Marsell shoes http://i.imgur.com/bWveD.jpg. Has anyone ever received the right item when they returned the wrong one? I'm pretty mad about this.
Hi i experience this a week ago, with a Tod's loaffer i order in size 8,5 , and it's come in a tod's box a Café Noir Loaffer different style in size 7,5 (Café noir is cheaper) so for me in the warehouse someone stole and replace my purchase in the box. Iask for a refund and follow the process expecting i will be refund in full with apologies!