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YOOX mishaps

post #1 of 2
Thread Starter 

Does anyone have any experience with getting a wrong item from YOOX? I ordered these Marsell shoes http://www.yoox.com/item.asp?tskay=3FD17CD7&cod10=44414210VS&sts=help80 and instead, received these Marsell shoes http://i.imgur.com/bWveD.jpg. Has anyone ever received the right item when they returned the wrong one? I'm pretty mad about this. 

post #2 of 2

Hi  i experience this a week ago, with  a Tod's loaffer i order in size 8,5 , and it's come in a tod's box a Café Noir Loaffer  different style in size 7,5  (Café noir is cheaper)  so for me  in the warehouse someone stole and replace  my purchase in the box.  Iask for a refund and follow the process expecting i will be refund in full with apologies!

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