I am fine providing some compensation because I realize stuff happens, but the partial refund requested is more than I would l really like to refund. There is an option to negotiate the partial refund amount. If I offer a lower partial refund amount and he doesn't like it can he just escalate to a claim and request a full refund / reimbursement? I'm trying to avoid that route as who knows what I will end up with when the item comes back.
I'm going to open an USPS insurance claim but I have heard those are huge pains to realistically get paid out for a damage issue.
Has anyone had any experience with these types of issues? I
I totally understand that paypal pretty much always sides with the buyer, I'm just trying to figure out if my worst case scenario now that a case is open is the partial refund he requested or a full refund for return that he had not originally requested.
Edited by theyare - 6/25/12 at 1:36pm