A good bespoke tailor would start by making you a shirt in muslin cloth, call you for a few trials, which can range from 2 to 10, or more and finally be able to give you a shirt that fits perfectly. The cost of such service is many multiples of our service.
Hence, it is slightly unfair to expect any online MTM maker to get it right the first time, without even looking at you. And getting upset, well!
There are customers, and a lot of them, who have had the best fitting shirts of their lives in 1-2 iterations. Some of our customers have made good use of our "free" bespoke package.
People who have sent us images after the first wear have had much better results in getting the perfect fit. Images help us analyze many aspects, the primary being the slope of the shoulders and the symmetry between the two sides of the body.
Our unconditional free-remake is an unmatched service, which gives you the opportunity to refine the fit of your first shirt.
This described my experience almost exactly. Took two iterations. I sent in carefully made photos each time, explained my particular concerns, and received their concerns. A detailed plan was made for corrections to the next shirt. One of those last corrections for me was to lower the collar line in the back and open up the armholes more. I'm not an expert at clothing and taking measurements, but together we got it done.
I've worn one of my Luxire shirts twice now, and both times it garnered compliments from unexpected co-workers (it's a repost from a few pages back). A girlfriend even went so far as to look at the neck tag to see who made it.
Yes, you do gamble a little time, energy, and money. But Luxire made it easy for me to come out ahead.