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Luxire Custom Clothing - Official Affiliate Thread - Page 587

post #8791 of 13240

If I was to guess, this seems to be more about Luxire not wanting to provide free shipping than an issue with duties for customers. 

 

"This will partially cover our costs for such a service as $10 to $16 will be charges by Fedex / DHL as additional just for billing the duty to us".

post #8792 of 13240
Quote:
Originally Posted by Spurious View Post


I am located in Switzerland, so non-EU, but still only pay $15. Not sure what is going on there

Same for me...

 

What's your experience with custom? Usually they regularly hit at the Swiss border, don't they?

post #8793 of 13240
Quote:
Originally Posted by luxire View Post
 

 

 

 

Both the heavy vintage are really heavy, something that would last a lifetime. Will make very nice jackets too. Will give the exact weight on Monday.

 

Also curious on the weight. Are the other linens of similar weight as well?

post #8794 of 13240
Quote:
Originally Posted by Macs View Post

Same for me...

What's your experience with custom? Usually they regularly hit at the Swiss border, don't they?

Yes due to the agreement between the Swiss government and the parcel companies, the duties are collected by the companies and they charge you the 8% VAT and depending on the company a flat fee (20 - 30 CHF) and some charge a variable amount as well (3% or sth).
post #8795 of 13240
Out of an odd 10 or so orders I've only been charged once with customs when ordering more than two items to Germany. Prior to that I've paid $26 or so when I had something sent to Beijing. So I'd be against paying a flat $20 fee, since my orders are rarely below the free shipping limit of $100 and German customs are mostly chill.

I would be willing to pay $20 for fast tracked manufacturing, though because I am an impatient man...
post #8796 of 13240
Quote:
Originally Posted by clapeyron View Post


I would be willing to pay $20 for fast tracked manufacturing, though because I am an impatient man...

Same here - would happily pay $20 (or more) in order to get orders completed in 5 days, as advertised on the website.
post #8797 of 13240
Originally Posted by luxire View Post
Originally Posted by Holdfast View Post

Plus it reminded me of my plan to get a Nehru collar shirt too, so I got to order that at the same time as well. Given your factory's location, do you guys get many orders for that kind of shirt these days? It seems that these days Western styles are in daily use, with Nehru collars for more formal occasions, paired with sherwanis or similar for weddings, etc. But actually, I think it'll be quite a good casual item worn open collar without a jacket (+/- a crew-neck jumper in spring/autumn).

 

You are right about western clothing being the norm for everyday wear. Men just do not wear traditional, unless its our edition of St. Patrick's Day.

 

We do not, strangely, make a lot of Nehru collar shirts. In India, it was never really associated with the traditional look and remained elitist for a long time. The traditional Indian shirt, the kurta, was made with such a collar sometimes but not often.

 

Sherwanis have remained the mainstay for formal occasions and have made a big comeback after losing some space to western style suits in the past.

 

Impressed by your understanding of the traditional Indian style.

 

Mandarin collars go very well with casual shirts and linen is the ideal fabric for it. One would not necessarily look like Bruce Lee in them, something that is often associated with the look. Unless one chooses to wear the Noragi as well.

 

Thanks!

 

Dad's side of the family is Indian, so I have a vague idea of what's going on but obviously that's very different to your more direct experience of the market.

 

Coincidentally enough, given your mention of kurtas & nehru collars, I'm actually thinking about getting exactly that combination if the current nehru shirt on order looks good on me. I was thinking about a shorter-length hybrid similar to this example I just googled up.

 

Out of curiosity, do you offer the embroidery sometimes found on kurta collars? Not the really wild/formal kind, just a few little details to highlight the collar/placket area?

 

Originally Posted by luxire View Post
 

We are working on a system to ship all items as duty paid to all customers in almost all countries. What you will pay for the product will be your final price and there will be no uncertainty about duties or delivery charges etc.

 

We will partially subsidize the cost of duties to you and only charge a flat fee.

 

In order to do that, we plan to charge a flat $20 on each order, irrespective of order size. This will be termed as shipping charges.

This will partially cover our costs for such a service as $10 to $16 will be charges by Fedex / DHL as additional just for billing the duty to us.

 

This will be controversial, as the responses you've received so far indicate.

 

The problem with a flat fee is that you are using smaller orders to subsidise the duties on large orders. This has obvious pros & cons, but different ones for us than for you. We would benefit from the clarity & certainty, but it would be a large price hike on smaller orders which otherwise would not attract duties (e.g. >13% on a $150 order). You would benefit from fewer queries/complaints about duties and it might nudge some people to increase their order size to amortise the single flat fee, increasing your business that way. However you would also likely lose customers due to the increased cost of smaller orders. My strong hunch is that you will lose more than you gain from the conflicting effects of the nudge, but you know your own sums best.

 

From a personal perspective, I would likely order less frequently but with larger orders when I do. It would certainly eliminate any inclination to impulse-buy just a couple of shirts; I'd wait until I wanted to get 5+. Overall, I suspect that would mean fewer total items as a result. Probably.

 

FWIW, I agree with the poster upthread who suggested that the ideal solution would be use a reliable & up-to-date API to calculate the exact customs fees in advance, and simply include them as their own line-entries in the initial invoice. Clear and straightforward, both for the consumer & for you.

post #8798 of 13240
Quote:
Originally Posted by 7_rocket View Post

Same here. I always order dress shirts priced at $70 and no extra taxes. This new process you guys are thinking about does not really benefit North American customers. I can see how charging extra shipping on pants that are over $100 where Fed Ex would probably charge you duty? But other than higher priced items it doesn't really make sense.

I for one won't pay extra 15 or 20 bucks for a shirt.

I have no idea how you manage it. We're in basically the same location and I get hammered for duties every single time, regardless if it's one shirt or ten. And always for more than $20. I got a $26 bill the other day for a single shirt. So I'm all in favour of the $20 flat fee. If anything, this will make it much more likely for me to order big ticket items (suits, sport coats, overcoats, etc.) that I'd be afraid to order otherwise because of the ridiculous duties I'd get hammered with.
post #8799 of 13240
Quote:
Originally Posted by GradSchooler View Post

I have no idea how you manage it. We're in basically the same location and I get hammered for duties every single time, regardless if it's one shirt or ten. And always for more than $20. I got a $26 bill the other day for a single shirt. So I'm all in favour of the $20 flat fee. If anything, this will make it much more likely for me to order big ticket items (suits, sport coats, overcoats, etc.) that I'd be afraid to order otherwise because of the ridiculous duties I'd get hammered with.

Ship it to me smile.gif I'll shoot it over to ya!

But on a serious note, that's really odd? How much are your shirts? My most recent shirt fits about I'd say 95% good well by SF standards at least, but I can live with a little extra fabric in the back a s I'm a slim guy so really slim wouldn't be idea. But image someone who isn't versed in online MTM, it could be a nightmare trying to lock down his size in clothes and spending extra money.

Move to Toronto and problem solved:slayer:
post #8800 of 13240
Thread Starter 

We will be more than happy to continue with the current process.

 

The invoicing arrangement between our US and India offices resulted in duty savings to the customer. Sadly, that cannot be continued now.

 

Except customers in Australia and ones placing small orders from USA, almost all other customers can expect a regular and higher duty bill with almost every shipment.

 

We can revisit this discussion then in a few weeks.

 

The decision was NOT taken with what @7_rocket  accuses us of. It was taken keeping your overall cost and joy of ordering in mind.

 

Judging from our order book, this decision, on the contrary, will be a major financial burden on us.

 

Suit Supply does almost the same thing and I think it is a good model for global e-commerce. Mot customers would rather not be bothered with duty calculations or wait for their packet anxiously to see what additional costs have been slapped on.

 

Let us discuss it further. We will take the decision collectively.

post #8801 of 13240
I recently received my third shirt from Luxire and am anxiously looking forward to ordering a fourth. I'm still ordering one shirt at a time right now while I perfect my pattern (and unfortunately, the tweaks Luxire has suggested have been unsuccessful at remedying the problems, but that's another story.) If I have to pay an extra $20 per order, I won't be dealing with Luxire anymore, plain and simple. Luxire, I do hope you reconsider your plans.
post #8802 of 13240
I just received a $28 FedEx bill for 5 shirts. The declared value on the waybill was U$50. I wonder how much it would have been if the actual value was stated.

I've noticed the charge has happened on all but my first order (1 shirt).

I have a pending order for 5 pairs of trousers...I suspect my bill will probably be $40 or $50.

Of course, I'm almost always billed upwards of 30% or more for footwear from England, so I generally expect some kind of charges.

I also think that once you're charged once with FedEx from a specific vendor, you'll likely be charged every time after that.
post #8803 of 13240

I have a fair amount of experience of ordering stuff to Geneva, Switzerland. What I've noticed is that if ever I used Fedex/DHL/UPS/EMS shipping, i will always be hit by the 8% VAT plus en extra 30+ "Because screw you" fee, almost regardless of the declared value.

 

However, when ever I use the national post office, such as USPS for packages from the USA, they never bother to collect VAT or any extra fees when the declared value is low (<100). This is why i always use USPS, or which ever the national post company is. For shirts at $60, you wouldn't even need to lower the declared value (although you could probably declare $20 and nobody would second guess that price for a shirt coming from India)

 

For this reason, I never ever use Fedex/DHL/UPS/EMS. I'm not sure if this is the case elsewhere in Europe though. Can anyone comment?

 

Adding an option to use the national post office would be an ideal solution in my case, even though the package might take more than 2 days to arrive. As for larger orders, such as coats, i would be willing to pay an extra fee to make sure that there were no surprises once the package arrives. For shirts though, an extra $20 would put the bar pretty high to start getting into MTM. I've been ordering one shirt at time in order to get my measurements down before buying more shirts in bulk.

post #8804 of 13240
Would it not be possible to just charge it depending on where it is being shipped.... ie don't charge Australia etc. ?
post #8805 of 13240
Sounds like Luxire previously benefited from a strange setup where no duty was levied on packages to the US, but the loophole is now closed. Going forward, the choice might be paying a typical exorbitant Fedex customs+brokerage charge, or paying $20 per shipment upfront as duty prepay.
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