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Luxire Custom Clothing - Official Affiliate Thread - Page 586post #8776 of 229623/11/14 at 7:06ampost #8777 of 229623/11/14 at 7:09amI think the duties initiative has the right intention (adding certainty to customers orders) but a 'one size fits all' approach won't be palatable for many.
The best implementation I have seen is from East Dane, a subsidiary of amazon.
East Dane gives the consumer the option to calculate and pay all duties at the online checkout as part of the single transaction. This adds certainty to the customer and presumably reduces any potential hold ups in customs.
I don't know if the system supporting the East Dane checkout is amazon proprietary, or if this platform is available off-the-shelf, but I think it would be worth exploring further.
Edit. - a company called DutyCalculator appears to offer this service through an API. (No affiliation).post #8778 of 229623/11/14 at 7:10amQuote:
Same here. I always order dress shirts priced at $70 and no extra taxes. This new process you guys are thinking about does not really benefit North American customers. I can see how charging extra shipping on pants that are over $100 where Fed Ex would probably charge you duty? But other than higher priced items it doesn't really make sense.
I for one won't pay extra 15 or 20 bucks for a shirt.post #8779 of 229623/11/14 at 7:15ampost #8780 of 229623/11/14 at 7:16amAlso worth mentioning - with MTM stuff, people often buy one item at time, as they gradually tweak the fit to get it to where they want it to be. This would cost an extra $20 for each trial.
For example, only on my 4th shirt would I consider it to be perfect (the rest are pretty great). Adding a $20 charge regardless of the size of the order actually drastically increases the barrier to entry, because that would be an extra $80 for 4 orders, or in other words a whole extra shirt.
Was this a cost control measure, or a convenience measure? If the former, we'll just have to eat it (or not), if the second, many of us would like to opt out.
Over the long term, I have concerns about Luxire being able to provide the great service and customization options they offer at the current price levels. This is a really unique service that they offer.post #8781 of 229623/11/14 at 7:28ampost #8782 of 229623/11/14 at 8:10amQuote:
Well, as a European, I'll pay $15 shipping under $100. So it's either take something more luxurious to get to $100 or to bite the bullet and pay $15 extra for a $60 Oxford shirt. Or order two shirts. I'd say US terms are pretty fair. ;)post #8783 of 229623/11/14 at 8:21amQuote:
This. I haven't been hit by Mexican customs.post #8784 of 229623/11/14 at 8:25ampost #8785 of 229623/11/14 at 8:30amQuote:
+ 1. Only been hit with customs on one order (residing in Norway) out of a total of 9 orders, so I would prefer that it stays the same way.post #8786 of 229623/11/14 at 8:47am
I certainly hope this fee would be a choice and not forced upon every customer.
In Canada, I have been charged with duties twice and that was only on larger orders and the fees themselves only came to $18 dollars anyways. I have purchased over $1,500 of clothes with approximately a dozen orders and paid a grand total of $36 dollars of duties and fees. If this fee was assigned to every order then it would be a significant increase in price for me and can tell you a matter of factly that it would reduce the amount I would purchase from Luxire.
As long as Luxire communicates that duty and fees are not included very clearly in the invoice and through the checkout process then no one should be surprised if they do get hit with fees by the shipper.
If Luxire is looking to make more money and the costs of shipping are causing an issue, then I recommend increasing the price of each product by $5 dollars or something instead. For me, the great thing about Luxire is that I can order one shirt by the click of a button and can slowly accumulate a wardrobe. By making a $20 shipping charge per order would mean that you would need to purchase in larger orders instead, which isn't ideal for a MTM product in which you need to tweak on each version you receive.post #8787 of 229623/11/14 at 8:49ampost #8788 of 229623/11/14 at 9:03amQuote:
I've been reading this $100 thing quite a few times.
All of my orders are above $100 and I still have to pay for shipping.post #8789 of 229623/11/14 at 9:09ampost #8790 of 229623/11/14 at 9:16amQuote:Originally Posted by sebastianwr
That's strange. I read it here: http://custom.luxire.com/pages/shipping-returns
I'll see on my first order if that's true.
I am located in Switzerland, so non-EU, but still only pay $15. Not sure what is going on there, but I usually order with a friend of mine together, so we both pay half and it's fine if that helps keeping prices low.
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