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The best implementation I have seen is from East Dane, a subsidiary of amazon.
East Dane gives the consumer the option to calculate and pay all duties at the online checkout as part of the single transaction. This adds certainty to the customer and presumably reduces any potential hold ups in customs.
I don't know if the system supporting the East Dane checkout is amazon proprietary, or if this platform is available off-the-shelf, but I think it would be worth exploring further.
Edit. - a company called DutyCalculator appears to offer this service through an API. (No affiliation).
Same here. I always order dress shirts priced at $70 and no extra taxes. This new process you guys are thinking about does not really benefit North American customers. I can see how charging extra shipping on pants that are over $100 where Fed Ex would probably charge you duty? But other than higher priced items it doesn't really make sense.
I for one won't pay extra 15 or 20 bucks for a shirt.
For example, only on my 4th shirt would I consider it to be perfect (the rest are pretty great). Adding a $20 charge regardless of the size of the order actually drastically increases the barrier to entry, because that would be an extra $80 for 4 orders, or in other words a whole extra shirt.
Was this a cost control measure, or a convenience measure? If the former, we'll just have to eat it (or not), if the second, many of us would like to opt out.
Over the long term, I have concerns about Luxire being able to provide the great service and customization options they offer at the current price levels. This is a really unique service that they offer.
Well, as a European, I'll pay $15 shipping under $100. So it's either take something more luxurious to get to $100 or to bite the bullet and pay $15 extra for a $60 Oxford shirt. Or order two shirts. I'd say US terms are pretty fair. ;)
This. I haven't been hit by Mexican customs.
+ 1. Only been hit with customs on one order (residing in Norway) out of a total of 9 orders, so I would prefer that it stays the same way.
I certainly hope this fee would be a choice and not forced upon every customer.
In Canada, I have been charged with duties twice and that was only on larger orders and the fees themselves only came to $18 dollars anyways. I have purchased over $1,500 of clothes with approximately a dozen orders and paid a grand total of $36 dollars of duties and fees. If this fee was assigned to every order then it would be a significant increase in price for me and can tell you a matter of factly that it would reduce the amount I would purchase from Luxire.
As long as Luxire communicates that duty and fees are not included very clearly in the invoice and through the checkout process then no one should be surprised if they do get hit with fees by the shipper.
If Luxire is looking to make more money and the costs of shipping are causing an issue, then I recommend increasing the price of each product by $5 dollars or something instead. For me, the great thing about Luxire is that I can order one shirt by the click of a button and can slowly accumulate a wardrobe. By making a $20 shipping charge per order would mean that you would need to purchase in larger orders instead, which isn't ideal for a MTM product in which you need to tweak on each version you receive.
I've been reading this $100 thing quite a few times.
All of my orders are above $100 and I still have to pay for shipping.
That's strange. I read it here: http://custom.luxire.com/pages/shipping-returns
I'll see on my first order if that's true.
I am located in Switzerland, so non-EU, but still only pay $15. Not sure what is going on there, but I usually order with a friend of mine together, so we both pay half and it's fine if that helps keeping prices low.
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