To be honest my post was a bit tongue-in-cheek. Not worrying about thousands of dollars in clothes only applies a to very elite group of people. Still, the underlying idea is that these things take time.
In the world of custom clothing, and especially when it involves overseas processes, part of the process is dealing with "the process." While everyone has their own ideas of what is acceptable customer service, I can tell you there are guys spending a lot more than people spend on Luxire and getting the same (if not worse) level of communication. It sucks, and I'm not advocating it, but it is reality. It comes with the territory.
If custom clothing was easy, cheap and simple everyone would do it.
No idea. While I may not be a big tymer, I also rarely sweat my purchases after I place an order. It will get to me when it gets to me. Now if it arrives wrong, that is a whole other issue...