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Luxire Custom Clothing - Official Affiliate Thread - Page 394

post #5896 of 13309
Quote:
Originally Posted by kayhill View Post

Thanks Eric.

I will give that a try, though the shirt is a cotton linen blend and fairly see-through.

Well, the idea is more that the grey is a bit darker then white, thus closer to your skin tone and therefore not distinguishable from it. At least that is the theory and kind of works for me. Although I do not own a shirt that see through.

Cheers,

Erik
post #5897 of 13309
Quote:
Originally Posted by table21 View Post

Not sure if something is up with luxire's email, I have not received a shipping notification however 1 of my shirts has already made its way to me.


I was wondering the same thing. I've been waiting several days for a response.
post #5898 of 13309
BTW an update on my shirt that had to be fixed (collar issue). After Theresa told me on the 21st October (Monday) that my shirt will be ready and sent that week, I still did not receive the shirt nor a shipping mail (nearly 2 weeks later).
This now is the second time that there is a discrepancy between what I've been told by Luxire and what actually happened.
Does anyone had the same issues atm?
I'm getting worried a bit.

Cheers,

Erik
Edited by ErikMil - 11/2/13 at 11:40am
post #5899 of 13309
I wish I had a different story to tell, but I am also waiting for my x1 shirt w/swatches, since Oct. 6th. Hopefully I can get tracking soon.

It would be interesting to know if having a previous order size to emulate exactly, expedites shirt completion significantly. I have been adjusting my shirt measurements, and have yet to pin down my ideal fit.

The premium swatches I selected didn't help speed things up either, as they might not have had them in stock. Hopefully I will receive most of them, instead of a credit towards my next purchase.

In the end, if their product quality endures, I will wait a month for a shirt if I have to...
post #5900 of 13309
For what it's worth when I asked Theresa for an update on the corduroy jacket I'm having made, she said that they've been having some delays due to major holidays making them short-staffed. And I seem to recall something similar happening last year.
post #5901 of 13309
Waiting time of a month has to be expected imo, but being up in the air and not being able to rely on communication is very annoying and unprofessional.

I posted earlier about the issue.
Theresa has since gotten back to me and told me my order would be shipped at the end of this week, beginning of next week.
I ordered exactly a month ago, so turn around time is fine in my book. Just the gaps between emails (10+ days) is ridiculous.

But, this has only been the case with this order, I hadnt had those problems before. I hope they will add one more person to their email support staff.
They were worried that the rapport that the customers have with Luxire via Theresa would be lost, but if Theresa get someone to help her prioritize emails and deal with mundane email requests (like adding swatches to an order, asking about shipping confirmation, etc.), it would go a long way.
post #5902 of 13309
Quote:
Originally Posted by Spurious View Post

Just the gaps between emails (10+ days) is ridiculous.

 

I take it you've never been in charge of communications with clients/customers for a growing small business. :cheers: 

 

But that doesn't take away from the fact that it is annoying when you are on the receiving end. It's a good reminder to all of us in the position of communicating with customers.

post #5903 of 13309
Like all business, the client is never aware of the nuances and challenges of that business. They only see their individual experience, which would be a recent lack of communication, and inconsistent delivery timeline.

I wonder how Luxire will address their growth lurker[1].gif
post #5904 of 13309
Thread Starter 

We do share the concerns regarding the varied time gap in email responses, ranging from minutes to days.

 

There are 2 major aspects of our work:

1. The manufacturing of the clothes - which also includes sourcing of the fabrics and other materials, creating designs and their execution.

2. The "e" part, order processing, translation of order details into work-floor instructions, email communication, forum communication, order status updates, photography of fabrics, uploading them to the website etc.

 

The manufacturing part is strong, well staffed and under utilized.

 

On the other hand, the "e" part is over-worked. The couple of people who handle this and are the link between the 2 aspects are bottlenecks, including myself. We are trying to add more people in the area and have had a new person join at a senior rank who is coming up to speed.

 

As we stretch the key resources, we have been mindful of the fact that the quality of the products offered is not allowed to slip and thus the communication has been prioritized only slightly lower.

 

Also, what we lack is technology. So, a simple query like "what is the status of my order?" - requires a query back to the shop floor, talk to each department and see where exactly the items are and if there is a delay, what is the reason for the same. The answer is then passed on to the customer once the answers are obtained. Similarly, fit critique emails need bringing together the right people to discuss the images.

 

Also, we have been in the midst of the Indian holiday season. There thus have been a lot of holidays in the last 2 months, the last being today. We are back to work from Monday without break till Christmas.

 

We are completely focused on Making the Luxire experience better. Do expect things to get better gradually. First thing we will focus on is fulfilling orders faster. We expect to fulfill all orders received till date over the next 2 weeks. We will also try to streamline communication better.

post #5905 of 13309

I wasn't having any issues with communications like some of the guys but that was a good and interesting response to read Luxire.  As a returning customer great to hear the commitment to not letting quality slip :)

 

Hope the new person gets up to speed quickly to help you guys out.  Keep up the great work.

post #5906 of 13309

Would still be interesting, what we on the receiving end can do to speed up the process: is it better to reorder using a previous order number, because the measurements are all saved on file or to respecify everything for custom orders? This would also make it easier to specify modifications to previous orders.

post #5907 of 13309
Quote:
Originally Posted by Terpo View Post

Would still be interesting, what we on the receiving end can do to speed up the process: is it better to reorder using a previous order number, because the measurements are all saved on file or to respecify everything for custom orders? This would also make it easier to specify modifications to previous orders.

Not trying to be an ass here, but this has been covered in this thread more than once. This is the type of question shouldn't have to waste their time answering. To answer your question, Luxire will tell you that you can reorder by asking to replicate the specific order number. Some people do this and still add the measurements again as a fail safe. Some just repeatedly add the measurements. It's your call...I've tried each way and got the same results so I stick to referencing the order number now.
post #5908 of 13309
Quote:
Originally Posted by Murlsquirl View Post


Not trying to be an ass here, but this has been covered in this thread more than once. This is the type of question shouldn't have to waste their time answering. To answer your question, Luxire will tell you that you can reorder by asking to replicate the specific order number. Some people do this and still add the measurements again as a fail safe. Some just repeatedly add the measurements. It's your call...I've tried each way and got the same results so I stick to referencing the order number now.

 

My questions was not, whether there exists the option to do the one or the other; I am aware that either way works and have made use of both options. Rather, I would like to know, whether Luxire has the measurements for a previous order on file in their format, in which case using a previous order number would be much easier (and therefore quicker) for them to handle than respecifying everything without reference to a previous order. The latter would imply reconverting our specifications (interpreting pictures etc.) to their internal format. If Luxire has no such measurement system on file it would make no difference, as the order number would simply serve as a reference link to the detailed custom specifications in the notes of a previous order.

post #5909 of 13309
LbyGXoA.jpg
post #5910 of 13309
Quote:
Originally Posted by NOBD View Post

LbyGXoA.jpg


That Sky Blue fabric turned out to be my ideal for a blue oxford shirt. Very archetypal of the beast, IMO.

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