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Luxire Custom Clothing - Official Affiliate Thread - Page 380

post #5686 of 12951
^
I was told about 2 weeks ago that shipping for just swatches would be $20...
post #5687 of 12951
I paid the usual amount for shipping approximately two weeks ago.
post #5688 of 12951
Quote:
Originally Posted by smoothmoose View Post

^^ Vkandis, interesting choice for your first post on this forum. I'll look forward to your further contributions to this thread and others in the future hopefully.
Quote:
Originally Posted by smoothmoose View Post

^^ Interesting, to say the least.
post #5689 of 12951

I'd highly recommend to order a test shirt and trousers with serious cloths. 

Sample's will not save you the shipping costs (in my experience) and you will go for the trousers later anyways. A shirt 60-70, trousers for 70 (navy or bronze chinos), makes a 140 in total and  you save money and time.

post #5690 of 12951
Quote:
Originally Posted by zeBanker View Post
 

I'd highly recommend to order a test shirt and trousers with serious cloths. 

Sample's will not save you the shipping costs (in my experience) and you will go for the trousers later anyways. A shirt 60-70, trousers for 70 (navy or bronze chinos), makes a 140 in total and  you save money and time.

I ordered a the trial shirt, chinos (the least expensive way to test pants), and some swatches. I wasn't charged shipping. So you're not saving anything on shipping by skipping the trial shirt, but you are saving in case you get a shirt that doesn't fit at all. Mine fit imperfectly but it was close enough to be something I'll wear, and I'm glad I didn't spend the extra (at least) $25 for a better cloth. I saved that for the next shirt.

post #5691 of 12951
Quote:
Originally Posted by Vkandis View Post

Warning: Spoiler! (Click to show)
I still fail to see what you are trying to accomplish with your story.

Re 1) To get second opinions for what purpose?  You state that you are not trying to squeeze more juice out of a lemon but in your first post say you want to know if people would have asked for more.  Why do you care?  If you are not trying to "get more out of them" then frankly what is the point of knowing that others would have tried to ask for more.

In addition you state more than once that you have accepted Luxire's explanation that it was damaged during shipping so frankly I am not even sure why you think you are in a position to ask anything from them.  Put another way, given that Luxire bears no responsibility for the damage to your shirt (that is their position) you nonetheless appear like you believe you were entitled to something.  They owed you nothing.  Your soliciting of opinions about what others would have asked for makes it seem like you believe you were entitled to something from them.

Re 2) If you wanted to provide a PSA a simple hey look what happens to shirts when you send them in plastic bags instead of properly packing them in a box and a picture of the shirt would have sufficed.  Don't really know why we need to hear the entire story as it is not relevant to your decision to send a poorly packaged shirt.  And  this reason is a bit inconsistent with your first: if your posts reflect a desire to provide a "sort of PSA" then why are you looking for opinions about what others might have asked for?  If this shows what can happen during shipping, Luxire's owed you nothing.

Re 3) Fair enough, but this seems to be more than about poor communication.  You seem to feel like you were owed something beyond a notification that your shirt was damaged during shipping.  Your claim that you would have liked to pick your fabric and your discussion of how the replacement shirt is not equivalent to the shirt that was damaged indicates a level of dissatisfaction beyond your concern about the quality of the communication between you and Luxire.

Finally I find it a bit odd that you are not in hear singing the praises of Luxire for compensating you for a loss they had nothing to do with rather than bemoaning the lack of communication and giving it greater importance in your decision about whether to order from them again.  In a subsequent post you characterize Luxire's response as trying doing the right thing.  No.."doing the right thing" would have been for them to notify you about the damage during your exchanges.  

Their decision to make a shirt at their expense, to try and get that shirt as close as possible to he shirt that you packaged in a way that significantly increased the chances that it could get damaged, is not "doing the right thing."  Rather is it an act of generosity, an attempt to compensate you for a loss you incurred because of your actions, to help you feel good about purchasing from them.  

Rather than tell that story, you tell the story of poor communication.  Could the communication have been better?  Yes!  Would it have been nice if they consulted you about the replacement?  Sure, but then again they were already going above and beyond by making you a shirt at their expense for your error.  Yet you minimize that generosity by characterizing it as "doing the right thing"--as if this is something they had to do.  So it seems odd that you choose not to solicit others reactions to that that act of generosity.

However I am glad that you posted this story as it has confirmed my decision to order shirts from them (my tester was delivered today but alas was not home to meet Fed Ex).  Here is what I get from your story:

Luxire will go above and beyond what is expected and compensate you for a loss they had nothing to do with--they just might not be as communicative as I would hope they would be.  (Hmmm maybe they don't want this story of generosity getting around.)

I'll take that kind of generosity and poor communication every day of the week and twice on Sunday.  Certainly it would be nice to have both.  Then again as Luxire stated: "A regret email informing of the damage in transit would probably have been an easier thing to do."  And it is probably what most other outfits would have done.

Welcome to the forum.
post #5692 of 12951
Quote:
Originally Posted by clapeyron View Post
 

 

 

Luxire currently offers free shipping on all orders FYI


Only to the US, Canada and Mexico. I live in the EU so I still need to get to $ 100 to get free shipping.

post #5693 of 12951
My mistake then. I live in the EU, too though my last couple orders were all north of 100USD anyways. These Chinos are just too good of a value.
post #5694 of 12951

If you nailed your fit it's fairly easy to overstep the 100$ borderline :)

post #5695 of 12951
I'm in the EU as well and never get free shipping. What's up with that?
post #5696 of 12951
Quote:
Originally Posted by jko View Post

I'm in the EU as well and never get free shipping. What's up with that?

 

Straight from the source - http://custom.luxire.com/pages/shipping-returns

 

Quote:

USA, Canada, Mexico shipping: Free Shipping on all orders.

 

UK shipping: Free Shipping on all custom shirt orders above USD 100. $15 otherwise.

Australia: Free Shipping on all custom shirt orders above USD 100.

Global shipping: $20 Flat on all orders.

post #5697 of 12951
Quote:
Originally Posted by Muey View Post
 

 

I thought Luxire stocked Dugdale, have not heard anything about them stocking Huddersfield - can someone confirm this?

 

 

Either way, Huddersfield cloth is not the same company as Dugdale Bros, nor does Huddersfield carry any of Dugdale's inventory. For Dugdale range, go to http://www.dugdalebros.com/Our-Ranges/.


They don't stock Huddersfield, or at least not yet, but stated an order can be placed for any of the fabrics on the website  http://www.styleforum.net/t/304965/luxire-custom-clothing-official-affiliate-thread/3285#post_6444370

 

I don't believe I ever said they were the same company.  Someone asked for recs on cavalry twill, and I suggested Huddersfield not realizing Dugdale also had some available.

post #5698 of 12951

sometimes you just have to say it, as it is more of a special service and thus not said so on their website. They will send you back the money.

post #5699 of 12951
Did anyone bite on the Peacoat yet? I"m having my doubts with the 12oz weights. I don't wear a suit to work, and in the fall the most I"ll wear is a cardigan or sweater over my dress shirt. Will the 12oz be enough for our Toronto weather?
post #5700 of 12951
Quote:
Originally Posted by 7_rocket View Post

Did anyone bite on the Peacoat yet? I"m having my doubts with the 12oz weights. I don't wear a suit to work, and in the fall the most I"ll wear is a cardigan or sweater over my dress shirt. Will the 12oz be enough for our Toronto weather?

 

I'm in the same situation as you, though I don't know how the weather is in Toronto.

 

Luxire has the following options: 

Black (16 oz), Navy (14 oz), grey (12 oz) and camel wool (14 oz) at 249$. The brown twill (11 oz) and grey plaid wool at 16 oz are also at 249$. 

 

New additions are the Dugdale Charcoal/navy at 25 oz but that brings the total up to 449$. I was originally thinking of getting the quite cheap one in navy at 249$, but I'm afraid 14 oz might get too cold in wintertime. Would you reach for the Luxire peacoat at 449$ with 25 oz dugdale wool?

 

Will be used for Norwegian autumn/winter - temperatures might drop down to about -10 to -15 degrees celsius.

 

The Schott peacoat at 32 oz ends up at about almost the same total, but then I think I'd rather get one from Luxire. (with shipping and taxes added to the total) The only one Sterlingwear offers at 32 oz has an unvented back, which imo isn't that great of a look.

 

The ones they offer at 24 oz aren't that heavy compared to the Luxire one and probably might cost the same as the one from Luxire. (after shipping/taxes)

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