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Luxire Custom Clothing - Official Affiliate Thread - Page 379

post #5671 of 12661
Quote:
Originally Posted by Displacement View Post

My opinion is this - we all know the risks of sending garments to India, and whether it is a careless factory worker or a careless shipping agent shouldn't be fundamental to the response. While it is unfortunate that moose's shirt was ruined, I'm sure he was aware that he was risking damage to his shirt when he sent it, even if Luxire's record so far has been strong. Accidents are inevitable.

Luxire, the complaints about these mishaps are only amplified by the lack of a clear policy about damage incurred while the shirt is in your possession, and while I think you handled the issue with integrity (the replacement shirt is a generous and appropriate response) I think you could have handled it more professionally by offering clearer communication. You turned a win into a loss by failing to send a clear message about what was going on and what you were doing to fix it.

I don't think Luxire's integrity is in question here, only their quality of communication.

You totally nailed my sentiment. The ultimate issue here is around communications. Whether or not the damage to my shirt was due to shipping or Luxire, they did try do the right thing by making me a replacement shirt. I just really would of liked to be keep in the loop, maybe given the chance to pick the fabric for my replacement shirt. Poor communications leads to poor perception and quite frankly some questions marks and speculation in my head to fill in the blanks.

Given the nature of the business that Luxire is in, i.e. provide full customization and online bespoke, I believe communications is even more important.
post #5672 of 12661

Did we ever find out what the cost of a CMT blazer was? I can't seem to keep up with this thread!

post #5673 of 12661
Fair enough, smoothmoose.
post #5674 of 12661
Quote:
Originally Posted by burghler View Post
 

 

Huddersfield offers cavalry twill here http://www.huddersfieldcloth.com/gallery.asp?Category=22&Subcategory=&Page=7.  I believe Luxire has access to all the fabrics listed on their site.

 

I thought Luxire stocked Dugdale, have not heard anything about them stocking Huddersfield - can someone confirm this?

 

 

Either way, Huddersfield cloth is not the same company as Dugdale Bros, nor does Huddersfield carry any of Dugdale's inventory. For Dugdale range, go to http://www.dugdalebros.com/Our-Ranges/.

post #5675 of 12661
Quote:
Originally Posted by smoothmoose View Post


The reason I posted my issue in the first place is 1) to get second opinions from the group, 2) to provide a sort of PSA on sending in your shirts and 3) discuss some of the communication issues that arose (which I believe others have mentioned their own challenges communicating with Luxire recently as well).

You are right, ultimately it’s my decision on whether I trust Luxire and decide to order from them again. If you review my previous posts on this thread I have been very positive about them. I’m not on some smear campaign or as I stated early, I’m not trying to squeeze more juice out of the lemon. I guess part of my sentiment is to assess both the response of the group to my issue as well as well Luxire’s both in public and in private, which will ultimately help me decide whether I should continue my patronage.

 

I still fail to see what you are trying to accomplish with your story.

 

Re 1) To get second opinions for what purpose?  You state that you are not trying to squeeze more juice out of a lemon but in your first post say you want to know if people would have asked for more.  Why do you care?  If you are not trying to "get more out of them" then frankly what is the point of knowing that others would have tried to ask for more.

 

In addition you state more than once that you have accepted Luxire's explanation that it was damaged during shipping so frankly I am not even sure why you think you are in a position to ask anything from them.  Put another way, given that Luxire bears no responsibility for the damage to your shirt (that is their position) you nonetheless appear like you believe you were entitled to something.  They owed you nothing.  Your soliciting of opinions about what others would have asked for makes it seem like you believe you were entitled to something from them.

 

Re 2) If you wanted to provide a PSA a simple hey look what happens to shirts when you send them in plastic bags instead of properly packing them in a box and a picture of the shirt would have sufficed.  Don't really know why we need to hear the entire story as it is not relevant to your decision to send a poorly packaged shirt.  And  this reason is a bit inconsistent with your first: if your posts reflect a desire to provide a "sort of PSA" then why are you looking for opinions about what others might have asked for?  If this shows what can happen during shipping, Luxire's owed you nothing.

 

Re 3) Fair enough, but this seems to be more than about poor communication.  You seem to feel like you were owed something beyond a notification that your shirt was damaged during shipping.  Your claim that you would have liked to pick your fabric and your discussion of how the replacement shirt is not equivalent to the shirt that was damaged indicates a level of dissatisfaction beyond your concern about the quality of the communication between you and Luxire.

 

Finally I find it a bit odd that you are not in hear singing the praises of Luxire for compensating you for a loss they had nothing to do with rather than bemoaning the lack of communication and giving it greater importance in your decision about whether to order from them again.  In a subsequent post you characterize Luxire's response as trying doing the right thing.  No.."doing the right thing" would have been for them to notify you about the damage during your exchanges.  

 

Their decision to make a shirt at their expense, to try and get that shirt as close as possible to he shirt that you packaged in a way that significantly increased the chances that it could get damaged, is not "doing the right thing."  Rather is it an act of generosity, an attempt to compensate you for a loss you incurred because of your actions, to help you feel good about purchasing from them.  

 

Rather than tell that story, you tell the story of poor communication.  Could the communication have been better?  Yes!  Would it have been nice if they consulted you about the replacement?  Sure, but then again they were already going above and beyond by making you a shirt at their expense for your error.  Yet you minimize that generosity by characterizing it as "doing the right thing"--as if this is something they had to do.  So it seems odd that you choose not to solicit others reactions to that that act of generosity.

 

However I am glad that you posted this story as it has confirmed my decision to order shirts from them (my tester was delivered today but alas was not home to meet Fed Ex).  Here is what I get from your story:

 

Luxire will go above and beyond what is expected and compensate you for a loss they had nothing to do with--they just might not be as communicative as I would hope they would be.  (Hmmm maybe they don't want this story of generosity getting around.)

 

I'll take that kind of generosity and poor communication every day of the week and twice on Sunday.  Certainly it would be nice to have both.  Then again as Luxire stated: "A regret email informing of the damage in transit would probably have been an easier thing to do."  And it is probably what most other outfits would have done.

post #5676 of 12661
^ Welcome to SF. Remember that "brevity is the soul of wit."

Can we please kill the extended discussion on this point already. It seems the story has been told and everyone has been heard, so I'm not sure what more can get accomplished here.
post #5677 of 12661
^^ Vkandis, interesting choice for your first post on this forum. I'll look forward to your further contributions to this thread and others in the future hopefully.
post #5678 of 12661

After measuring and remeasuring I'm almost ready to order my first shirt. I'm considering starting with a white fabric as white is versatile and I actually have only one white shirt which does have some serious wear. Because of recommendations in this thread I am considering the Warzone Plus White Oxford and the Lustrous Fine White, both priced at a beginner-friendly $ 70.

 

Two questions for the people who have or know one or both of these fabrics:

- Is the Warzone a good beginner's choice or might the stoutness of the fabric interfere with the judgment of the fit and the correctness of my measurements?

- Is the Lustrous a good choice with a unlined collar (NOBD-2) and cuffs? Or is it too fine and easily wrinkable and should I therefore go with regular fused cuffs/collar?

post #5679 of 12661
Quote:
Originally Posted by All Tatters View Post
 

After measuring and remeasuring I'm almost ready to order my first shirt. I'm considering starting with a white fabric as white is versatile and I actually have only one white shirt which does have some serious wear. Because of recommendations in this thread I am considering the Warzone Plus White Oxford and the Lustrous Fine White, both priced at a beginner-friendly $ 70.

 

Two questions for the people who have or know one or both of these fabrics:

- Is the Warzone a good beginner's choice or might the stoutness of the fabric interfere with the judgment of the fit and the correctness of my measurements?

- Is the Lustrous a good choice with a unlined collar (NOBD-2) and cuffs? Or is it too fine and easily wrinkable and should I therefore go with regular fused cuffs/collar?

I'd order a trial shirt first to nail down the fit. Unless they are duplicating something exactly, there will be differences between a shirt you are measuring (assuming you are) no matter how well you measure due to the way they cut the shirt. I'm glad this is what I did, and although the trial fit shirt wasn't perfect it's close enough that I wear it regularly.

post #5680 of 12661
Quote:
Originally Posted by topos View Post

I'd order a trial shirt first to nail down the fit. Unless they are duplicating something exactly, there will be differences between a shirt you are measuring (assuming you are) no matter how well you measure due to the way they cut the shirt. I'm glad this is what I did, and although the trial fit shirt wasn't perfect it's close enough that I wear it regularly.

Isn't Luxire's cheapest option like $59.99? I don't see anything wrong with buying a $70 shirt as you first choice, it's only $10 more. Unless Luxire has some other trial option for an even cheaper shirt that I'm not aware of.
post #5681 of 12661
Quote:
Originally Posted by Beatlegeuse View Post


Isn't Luxire's cheapest option like $59.99? I don't see anything wrong with buying a $70 shirt as you first choice, it's only $10 more. Unless Luxire has some other trial option for an even cheaper shirt that I'm not aware of.


Yes, my thoughts exactly.

 

Even if there's a cheaper trial fabric (which would be very strange because it isn't actually mentioned anywhere in this thread) I'd still rather choose my own fabric.

 

And at $ 70 a non-perfect MTM shirt still seems like a steal to me as I'm used to paying € 100 for RTW.

post #5682 of 12661
Quote:
Originally Posted by Beatlegeuse View Post

Isn't Luxire's cheapest option like $59.99? I don't see anything wrong with buying a $70 shirt as you first choice, it's only $10 more. Unless Luxire has some other trial option for an even cheaper shirt that I'm not aware of.

http://luxire.com/products/luxire-fit-test-trial-shirt

$35 and it's an oxford in yellow, grey, or blue. No idea on the quality of the fabric.
post #5683 of 12661

So it does exist!

 

But then I'd have to order 65 swatches to make free shipping. Not. gonna. make. it...

 

And what does CVC fabric mean? Does that mean that it includes synthetics? I've made that mistake once, and I don't want to have another shirt with plastics in it.

 

Thanks for showing the sample shirt option, but all in all, I'd still rather choose my own fabric. So my original questions about the two fabrics are still open :)

 

Warning: Spoiler! (Click to show)
Because of recommendations in this thread I am considering the Warzone Plus White Oxford and the Lustrous Fine White, both priced at a beginner-friendly $ 70.

 

Two questions for the people who have or know one or both of these fabrics:

- Is the Warzone a good beginner's choice or might the stoutness of the fabric interfere with the judgment of the fit and the correctness of my measurements?

- Is the Lustrous a good choice with a unlined collar (NOBD-2) and cuffs? Or is it too fine and easily wrinkable and should I therefore go with regular fused cuffs/collar?


Edited by All Tatters - 10/19/13 at 9:48am
post #5684 of 12661
Quote:
Originally Posted by Gibonius View Post


http://luxire.com/products/luxire-fit-test-trial-shirt

$35 and it's an oxford in yellow, grey, or blue. No idea on the quality of the fabric.

mine was in blue. the fabric is on the thin side. but i still like the shirt.

post #5685 of 12661
Quote:
Originally Posted by All Tatters View Post
 

So it does exist!

 

But then I'd have to order 65 swatches to make free shipping. Not. gonna. make. it...

 

And what does CVC fabric mean? Does that mean that it includes synthetics? I've made that mistake once, and I don't want to have another shirt with plastics in it.

 

Thanks for showing the sample shirt option, but all in all, I'd still rather choose my own fabric. So my original questions about the two fabrics are still open :)

 

Warning: Spoiler! (Click to show)
Because of recommendations in this thread I am considering the Warzone Plus White Oxford and the Lustrous Fine White, both priced at a beginner-friendly $ 70.

 

Two questions for the people who have or know one or both of these fabrics:

- Is the Warzone a good beginner's choice or might the stoutness of the fabric interfere with the judgment of the fit and the correctness of my measurements?

- Is the Lustrous a good choice with a unlined collar (NOBD-2) and cuffs? Or is it too fine and easily wrinkable and should I therefore go with regular fused cuffs/collar?

 

 

Luxire currently offers free shipping on all orders FYI

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