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Luxire Custom Clothing - Official Affiliate Thread - Page 378

post #5656 of 11569
Quote:
Originally Posted by luxire View Post
 


We will be glad to add darts.

 

Though not traditional, darts are essential for a contoured slim fit.

 

As the front of the waist part of the body is often more of a concave and the back more of a convex, just adjusting the waist is not always enough. The shape/size of the chest and upper back play an important role too.

 

How do you specify how much cloth and where exactly to taper for the darts? Or do you have standard darts?

 

Btw, I sent Theresa two e-mails this week about advice for the fit of my first shirt (order 4404) but haven't heard back yet.

post #5657 of 11569
Ok. Here are pictures of the shirt damage on my original Lee Baron shirt I sent in. You can see the hole from left front chest and left back. As I mentioned the shirt was folded during shipment, so maybe the damage only penetrated the top layer but not the folded layer. But it also seems quick plausible the shirt was damaged while unfolded. Again, there's know way for me know for sure.

Also I've included pictures of the replacement shirt as well. As I said the shirt is fine, but as you can see it's a stripe vs. a near solid. I also believe my original twill weave (and Sea Island as stated before) while the replacement is an oxford weave.

Damaged Shirt front

Damaged Shirt front close

Damaged Shirt back

Damaged Shirt back close

Damaged Shirt full

Replacement Shirt full

Replacement Shirt close
post #5658 of 11569
Nice replacement shirt.
post #5659 of 11569
Quote:
Originally Posted by smoothmoose View Post

Ok. Here are pictures of the shirt damage on my original Lee Baron shirt I sent in. You can see the hole from left front chest and left back. As I mentioned the shirt was folded during shipment, so maybe the damage only penetrated the top layer but not the folded layer. But it also seems quick plausible the shirt was damaged while unfolded. Again, there's know way for me know for sure.

Also I've included pictures of the replacement shirt as well. As I said the shirt is fine, but as you can see it's a stripe vs. a near solid. I also believe my original twill weave (and Sea Island as stated before) while the replacement is an oxford weave.
Warning: Spoiler! (Click to show)
Damaged Shirt front

Damaged Shirt front close

Damaged Shirt back

Damaged Shirt back close

Damaged Shirt full

Replacement Shirt full

Replacement Shirt close

What are you trying to accomplish here? You're absolutely right that there's no way to know for sure. So this is where you decide whether you believe the vendor and accept the attempt to make it up to you (even though the damage is not their fault), or you decide that they're incompetents who destroyed your shirt and are now lying to you. There's really no in-between. It's really down to whether you trust them or not. Only you can decide that, but it would be best if you decided that before posting more about this.
post #5660 of 11569
How are you sure it wasn't the cleaner?
Quote:
Originally Posted by TheTukker View Post

Nice replacement shirt.

Agree.
post #5661 of 11569
For those asking about the suit:

At the time I ordered, cost breakdown as as follows, not sure if this is current:
Warning: Spoiler! (Click to show)
2 Piece suit: $599.99
Extra pant: $199.99
Waist coat: $149.99

If ordering the whole set, will discount $100 and make it $849.97

My new Minnis suit was $950 for the same items.

I sent in a full suit to replicate.

The suit I got back wasn't perfect, but neither was the suit I sent in really. I sent it back to Luxire for some further adjustments, then received it again and made some further adjustments through a tailor here to get it to a point now where I think it's 95% the way I want it to be. Postage back to India and tailoring adjustments here were at my cost.

Hopefully the next suit will be even closer.

I wouldn't even consider going MTM for a suit. There are just too many variables.
post #5662 of 11569
Quote:
Originally Posted by lachyzee View Post

I wouldn't even consider going MTM for a suit. There are just too many variables.

But what you've done with Luxire is MTM...
post #5663 of 11569
That's an interesting point. Does Luxire make a pattern of your entire suit sample to keep on file? Or do they apply some measurements taken from your suit sample to a pre-made pattern that they have already made?
post #5664 of 11569
Quote:
Originally Posted by Flyswatter View Post


But what you've done with Luxire is MTM...


I think he's talking about the measuring process and doing this on your own.

post #5665 of 11569
Wife starts new job today means I buy more shirts last night....Can't wait.
post #5666 of 11569
Even though I offered to further review this matter in private via email, Luxire asked me to post pictures up here. I assume they asked this so all can judge whether the damage is wear/friction based or a hole punched by a sharp object.

Quote:
Originally Posted by luxire View Post

Please share the image. We must be having really strong staff(and foolish) to push a hangar end through a shirt. I appreciate your imagination.

Quote:
Originally Posted by sugarbutch View Post

What are you trying to accomplish here? You're absolutely right that there's no way to know for sure. So this is where you decide whether you believe the vendor and accept the attempt to make it up to you (even though the damage is not their fault), or you decide that they're incompetents who destroyed your shirt and are now lying to you. There's really no in-between. It's really down to whether you trust them or not. Only you can decide that, but it would be best if you decided that before posting more about this.

The reason I posted my issue in the first place is 1) to get second opinions from the group, 2) to provide a sort of PSA on sending in your shirts and 3) discuss some of the communication issues that arose (which I believe others have mentioned their own challenges communicating with Luxire recently as well).

You are right, ultimately it’s my decision on whether I trust Luxire and decide to order from them again. If you review my previous posts on this thread I have been very positive about them. I’m not on some smear campaign or as I stated early, I’m not trying to squeeze more juice out of the lemon. I guess part of my sentiment is to assess both the response of the group to my issue as well as well Luxire’s both in public and in private, which will ultimately help me decide whether I should continue my patronage.
post #5667 of 11569
^
Fair enough.

I will say the time gaps in communication are the most concerning for me. I would not mind waiting months for the finished product, but I would expect timely email replies...
post #5668 of 11569
My opinion is this - we all know the risks of sending garments to India, and whether it is a careless factory worker or a careless shipping agent shouldn't be fundamental to the response. While it is unfortunate that moose's shirt was ruined, I'm sure he was aware that he was risking damage to his shirt when he sent it, even if Luxire's record so far has been strong. Accidents are inevitable.

Luxire, the complaints about these mishaps are only amplified by the lack of a clear policy about damage incurred while the shirt is in your possession, and while I think you handled the issue with integrity (the replacement shirt is a generous and appropriate response) I think you could have handled it more professionally by offering clearer communication. You turned a win into a loss by failing to send a clear message about what was going on and what you were doing to fix it.

I don't think Luxire's integrity is in question here, only their quality of communication.
post #5669 of 11569
Quote:
Originally Posted by lachyzee View Post

For those asking about the suit:

At the time I ordered, cost breakdown as as follows, not sure if this is current:
Warning: Spoiler! (Click to show)
2 Piece suit: $599.99
Extra pant: $199.99
Waist coat: $149.99

If ordering the whole set, will discount $100 and make it $849.97

My new Minnis suit was $950 for the same items.

I sent in a full suit to replicate.

The suit I got back wasn't perfect, but neither was the suit I sent in really. I sent it back to Luxire for some further adjustments, then received it again and made some further adjustments through a tailor here to get it to a point now where I think it's 95% the way I want it to be. Postage back to India and tailoring adjustments here were at my cost.

Hopefully the next suit will be even closer.

I wouldn't even consider going MTM for a suit. There are just too many variables.

I hope this isn't offensive to Luxire as I've been VERY happy with my purchases. But I'm not sure i'd be up for that kind of cash, even for very nice fabrics, for the level of informality we've seen in things like button holes. That said, glad yall are taking the early hits so we get a more finished product in a few months, so thanks.
post #5670 of 11569
does Luxire offer any promo code for SF members? I thought i should ask before placing my order. biggrin.gif Thanks
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