I came across a deal for their shirt but wanted to see if it was worth the time. Thanks in advance.
I am a customer of EPIC, I ordered my first shirt earlier this month, my shirt arrived before stated arrival, and I really like the shirt. It fits well and I like the material. BUT this weekend I like others have reported have gotten "you are not authorized to view this area" error message. This is a mystery and frustrating as I was going to order more shirts. SO can anyone else recommend other online shirtmakers? Thanks in advance
I can't review the quality of the shirt... yet.
However, I will comment on two things:
1) delivery time
- The company's website promises to deliver the shirts within 3-4 weeks. I had ordered mine almost seven weeks ago, and I haven't yet received them.
- The company sent an email indicating that my shirts are "being stitched" about two weeks after I had submitted my order. That was five weeks ago.
2) customer service
- I emailed the company to inquire. A representative replied to report that my shirts are delayed due to high volume of customer orders. She suggested that my order will be two weeks late and offered a coupon (nominal value) for future order, which I thought was insignificant.
- I wrote back to express my disappointment with their gesture and delayed service, That was two weeks ago, and the company failed to respond to my email.
In conclusion, it's been seven weeks. No shirts.
Not worth the effort. Almost 3 months after the initial order I'm still waiting for a shirt that fits correctly. Next try will be the third attempt on their part. First attempt the collar was about 1/2 to 3/4 to small. The replacement was at least 3 inches too big, no exaggeration. Not like it should be difficult - I've been a 15.5/33 for about 30 years.