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Taylor Stitch - Official Affiliate Thread - Page 205

post #3061 of 3285
I laugh everyday when 90 percent of posts I read are about fit...are none of you repeat customers? I have like 15 ts shirts and they all fit the same with the exception of the Yosemite.

Ts is working hard to put or solid products week in and out. I've never seen a group of people et more bent out of shape all be it in a passive aggressive way than the group in here. If you can't figure the size chart call the damn store and talk to someone.
post #3062 of 3285
Quote:
Originally Posted by OmniscientCause View Post

I laugh everyday when 90 percent of posts I read are about fit...are none of you repeat customers? I have like 15 ts shirts and they all fit the same with the exception of the Yosemite.

Ts is working hard to put or solid products week in and out. I've never seen a group of people et more bent out of shape all be it in a passive aggressive way than the group in here. If you can't figure the size chart call the damn store and talk to someone.


Not an unreasonable expectation for a company to provide more sizing info than "44XL = 44."  Also many people commented on the fact that they tried to contact TS customer service through multiple methods with no success.  TS has acknowledged their problems in both areas, rendering your commentary irrelevant.  While you have a nice sentiment in supporting TS, your post is neither informed nor helpful. 

post #3063 of 3285

So why aren't any shoulder measurements posted for the shirts?

 

And why can't I reach anyone at TS via email or phone?

post #3064 of 3285
Quote:
Originally Posted by Medoc View Post


Not an unreasonable expectation for a company to provide more sizing info than "44XL = 44."  Also many people commented on the fact that they tried to contact TS customer service through multiple methods with no success.  TS has acknowledged their problems in both areas, rendering your commentary irrelevant.  While you have a nice sentiment in supporting TS, your post is neither informed nor helpful. 

agreed. I really like the Glacier shirt but when I pulled up the sizing info it was pretty confusing. I don't own any TS shirts so I think it's important to list actual measurements that don't contradict each other. Judging from the size chart I can't figure out if i'm a medium or a large, even though I almost always wear a large across most brands. TS's size chart makes it look like a large is a medium
post #3065 of 3285
Quote:
Originally Posted by gaseousclay View Post


agreed. I really like the Glacier shirt but when I pulled up the sizing info it was pretty confusing. I don't own any TS shirts so I think it's important to list actual measurements that don't contradict each other. Judging from the size chart I can't figure out if i'm a medium or a large, even though I almost always wear a large across most brands. TS's size chart makes it look like a large is a medium


I only add in the effort to help.  My shoulders are 17.75" to 18" and my chest is around 38".  I generally fit into a size 38 TS shirt but the shoulder/back area is uncomfortable when I move, so I size up to a size 40.  The 40 fits well in the shoulders but is a little big in the chest and waist, so I have the shirt tailored.  I still think it's a good deal for the price/quality.  Hope that helps.

post #3066 of 3285

Wow.  How could anyone figure out what size to get?  A 42 chest is a large on the top and a small below.

 

post #3067 of 3285
Quote:
Originally Posted by Bryanb55 View Post
 

Wow.  How could anyone figure out what size to get?  A 42 chest is a large on the top and a small below.

 

A size 42 is never really a 42 chest.  It is always larger and in this case, it is actually 46

post #3068 of 3285
Quote:
Originally Posted by Bryanb55 View Post

Wow.  How could anyone figure out what size to get?  A 42 chest is a large on the top and a small below.



which is why i'm confused as to which size would work for me. for reference, I wear a size 42 (large) for the waxed canvas long haul trucker. their size chart on the top would suggest I go with the large which is also listed as a 42, but the chart below it has a medium listed as a 44 which I take to mean 22" across pit to pit, which is the size I typically take for tops. I really wish TS would clarify the sizing because i'm sure they're getting bombarded with questions about it.
post #3069 of 3285

^ Everyone just needs to disregard the # (38, 40, 42) and instead measure their best-fitting shirt (pit-to-pit, sleeve length, body length, neck).

 

And then choose accordingly.

post #3070 of 3285
I've looked everywhere but can't seem to find many solutions or attempts (maybe wisely) for this.

I've just received my project jacket recently but its slightly too big. If there's any way to shrink it, that would be ideal. Or if anyone has experience washing/drying a waxed canvas jacket, please do share (does all the wax come out? Rewaxable?).

Otherwise might just return and look for another waxed canvas jacket. Any suggestions?
post #3071 of 3285
Quote:
Originally Posted by Medoc View Post


Not an unreasonable expectation for a company to provide more sizing info than "44XL = 44."  Also many people commented on the fact that they tried to contact TS customer service through multiple methods with no success.  TS has acknowledged their problems in both areas, rendering your commentary irrelevant.  While you have a nice sentiment in supporting TS, your post is neither informed nor helpful. 

I don't believe it renders my commentary invalid as it would be bad business for TS to openly bash its customer base and in this case the customer is not always right. It's also my opinion, and like assholes everyone has them.

If customer service doesn't work try calling a store and talking to an associate that has the product in front of them.

Let's let common sense prevail here rather than take to the forums to bitch about the fit not being perfect for every shirt for every customer.
post #3072 of 3285
Quote:
Originally Posted by OmniscientCause View Post


I don't believe it renders my commentary invalid as it would be bad business for TS to openly bash its customer base and in this case the customer is not always right. It's also my opinion, and like assholes everyone has them.

If customer service doesn't work try calling a store and talking to an associate that has the product in front of them.

Let's let common sense prevail here rather than take to the forums to bitch about the fit not being perfect for every shirt for every customer.

 

The main complaint is people not being able to determine fit based on inadequate sizing charts, not that they don't like the fit on products they receive.  New customers don't have the luxury of simply ordering the same size as before as you mentioned.  A company needs to provide enough info for a prospective customer to make an informed decision, not give them nothing to go on and promote guesswork.  This inevitably leads to mistakes and additional work for their fulfillment and CS team, a problem that has been mentioned by TS.  TS has already taken accountability for this and provided a phase plan for their size chart modifications, showing their awareness of the problem.  Instead of bashing people for complaining, understand that if the company and customers think it's important, it likely is.   

 

One of the intended functions of customer service is to help with order complications and provide an outlet of communication for any customer.  Your idea of calling the store is a nice work around solution that might produce results, but the reality is their CS team needs to be able to get back to customers in a timely manner and handle problems, not force the customer to have innovative ideas to process a return or exchange.  This is something they have acknowledged and claimed to be working on.  It also says to contact them through email on their company website, kind of unreasonable of you to expect customers to ignore their stated policy. 

 

In both of your posts, you managed to contribute nothing of value while misinterpreting the real issues at hand.  I think there has been enough back and forth between you and I on this issue on the main page.  If you would like to learn further about why you are incorrect, feel free to PM me, but it would be helpful if you reread the last couple of pages for a clearer understanding of the issues.  Thanks.   

post #3073 of 3285
Quote:
Originally Posted by Bryanb55 View Post
 

Wow.  How could anyone figure out what size to get?  A 42 chest is a large on the top and a small below.

 

They should rename "Find your size" to BODY MEASUREMENTS.

 

It will make much more sense.

post #3074 of 3285
Shadow plaid glacier shirt ordered. Excited about this one - been wanting a glacier for a while and live that plaid.
post #3075 of 3285
Quote:
Originally Posted by NorthCoast View Post
 

Is there still a program at the store for custom measurements?


I am going to be in town and thought there used to be a custom option available?

 

@NorthCoast,

 

There is! Either store (Valencia and Chestnut) will gladly provide our custom shirting service. It takes 20-30 minutes, which includes taking your measurements and walking you through the various options available to you.

 

Since you mentioned our custom shirting program, I want to let everyone know that we're currently developing an option to schedule an appointment at either store from the website. You'll be able to pick your time, place, and your favorite TS employee. So, just FYI for everyone.

 

Glad you guys are digging the size charts so far! I'm glad to have Phase 2 up and running. We'll be including illustrations for where to measure soon!

 

Feel free to drop us a line if you have any questions, or just want to talk about visual design. Or football. Or Formula 1. Or video games.

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