or Connect
Styleforum › Forums › Men's Style › Streetwear and Denim › Taylor Stitch - Official Affiliate Thread
New Posts  All Forums:Forum Nav:

Taylor Stitch - Official Affiliate Thread - Page 202

post #3016 of 3308

 

Ordered 4 pants + 1 short. Had some issues with size initially ..but  have solved it with Mike and Steven.

Perfect quality, amazing customer service! I will surely shop here again.

Again thanks everyone from TS!! You guys rock.

 

P.S 32 would be too tight :-)

post #3017 of 3308

Will the Traveler shorts fit 24.5 in thighs and 32 waist? If not, does anyone have any recommendations?

post #3018 of 3308

I also ordered a Henley and found it too short, hoping to size up to an XL but I haven't been able to navigate their customer service..

 

This is my first experience with Taylor Stitch and it's been terrible. Two emails to hello@taylorstitch.com have been completely unanswered, and I only get a voicemail on the voice line.  Eventually I left a voicemail and only then did a CS finally email me with a link to Whiplash (their RMA system.) However the Merino Henley isn't listed as an option for exchange there. I'm trying to resolve it via email with the CS but it's taking up to five days for email replies.

 

Really disappointing because the quality of the henley is awesome and I was planning on picking up some oxfords.

 

(edit: typo)

post #3019 of 3308

I am supremely disappointed as well.  Two years ago, TS set the bar so high for the customer experience.  The products were cool and unique and the team seemed like they genuinely cared about the customer.  Led by Mina, the responses were prompt, polite, and always seemed to go above and beyond for the customer.  I'm confident they still have many great people and still care deeply about the customer, but it's just not showing up lately.  I've got like 3 overdue workshop items by a few weeks with no updates or mention, and returns/exchanges have been a nightmare.  TS, you're probably not doing yourself any favors in limiting incoming emails either with that hilariously inadequate sizing chart.  I thought this was going to be a few weeks with growing pains, is this forever?

post #3020 of 3308
Quote:
Originally Posted by Medoc View Post
 

I am supremely disappointed as well.  Two years ago, TS set the bar so high for the customer experience.  The products were cool and unique and the team seemed like they genuinely cared about the customer.  Led by Mina, the responses were prompt, polite, and always seemed to go above and beyond for the customer.  I'm confident they still have many great people and still care deeply about the customer, but it's just not showing up lately.  I've got like 3 overdue workshop items by a few weeks with no updates or mention, and returns/exchanges have been a nightmare.  TS, you're probably not doing yourself any favors in limiting incoming emails either with that hilariously inadequate sizing chart.  I thought this was going to be a few weeks with growing pains, is this forever?


They must have zillions of e-mails and are simply unable to answer all of them in time. Be patient

post #3021 of 3308

The finance guy in me thinks there's probably been some growth equity injection + internal re-shuffling.

 

The reasons/excuses for the removal of the sizing charts are also frustrating too.

post #3022 of 3308
Quote:
Originally Posted by JilSlander View Post
 

The finance guy in me thinks there's probably been some growth equity injection + internal re-shuffling.

 

The reasons/excuses for the removal of the sizing charts are also frustrating too.

 

Yeah, I feel like I found a pretty decent thing that is now becoming not worth it.

 

Increase prices, decrease CS, increase overseas production, and lifestyle company aspirations.  

post #3023 of 3308
Quote:
Originally Posted by NorthCoast View Post

Yeah, I feel like I found a pretty decent thing that is now becoming not worth it.

Increase prices, decrease CS, increase overseas production, and lifestyle company aspirations.  

I love their products. My Jack Oxford that recently arrived is a perfect fit and the quality is top notch. With that said, my current issue is the change in the sizing chart. I still have no clue if the current pants are true to size or if the old size chart still applies. I sent a message to them a few days ago and am waiting to hear back. My experience with their customer service has been great which is one reason I continue to buy from them. I think they need to do their best to keep up their high standards. There are lots of companies selling direct to consumer. Fast shipping, easy returns, and product measurements determine whether I will purchase from a company and continue to patronize them.

I also think that the feedback (positive and negative) they receive from places like Styleform is a helpful indicator as to whether or not they are keeping to their high standards.
post #3024 of 3308
Once again, Mina comes through for me and hooks me up with the process to make a return. Very easy once the link is generated. Thanks, Mina!

As far as overall CS is concerned. Most of the stuff I buy I don't really need anyway. If it becomes increasingly more difficult to make returns, which will happen more frequently because sizing charts aren't present, I'll just skip the order all together.

It used to be fun seeing what was going to be released on Wednesdays. I'm kind of over it. Still love the brand, just a few more reasons to save my money and wear the 20 TS shirts that are hanging in my closet.

I do want those Camp pants though! A turquoise Yosemite, too! Who am I kidding. They've got me hooked.

Let's hope they get the bugs get worked out.
post #3025 of 3308
Quote:
Originally Posted by Medoc View Post
 

I am supremely disappointed as well.  Two years ago, TS set the bar so high for the customer experience.  The products were cool and unique and the team seemed like they genuinely cared about the customer.  Led by Mina, the responses were prompt, polite, and always seemed to go above and beyond for the customer.  I'm confident they still have many great people and still care deeply about the customer, but it's just not showing up lately.  I've got like 3 overdue workshop items by a few weeks with no updates or mention, and returns/exchanges have been a nightmare.  TS, you're probably not doing yourself any favors in limiting incoming emails either with that hilariously inadequate sizing chart.  I thought this was going to be a few weeks with growing pains, is this forever?

 

Hey everyone — My name is Chris and I handle all of the visual design here at Taylor Stitch. I saw this and wanted to shed a little light on the size chart update/issue.

 

In the interest of transparency (the radical sort, even – who am I, Everlane?) I'll provide a little run-down of what's up with size charts and where they're going. When I originally started at TS, all size charts were manually created in Adobe Illustrator. A crude line-drawn rendering of the garment was created, a chart sat below (often with typos or general inconsistencies from chart to chart). Those were exported to PDF and uploaded to our Shopify account. You'd click the size chart link and be taken to the PDF within your browser. It wasn't very smart, nor very dynamic. It was particularly painful on mobile.

 

The CX team (wonderfully led by Mina, as you all know and appreciate) would often come to me, articulating a reoccuring concern from customers: there was confusion between our shirt sizing convention and the garment measurements on display on one of the old charts. So a guy would measure his chest a 38, but see the chest measurement of a 38-size shirt as 40" in circumference. That customer would then buy a 36 (seeing the 38" chest measurement on the chart). This led to a lot of inbound emails and a lot of returns and exchanges. So when it came time to update them with that in mind, we determined that it would be a massive undertaking for a small, stretched team. There are only two designers here at Taylor Stitch (myself and co-founder/Creative Director) and we, as a company, produce 48 collections a year. So with bandwidth being a primary limitation, we started brainstorming how best to execute an update size chart and have it up as quickly as possible. My plan was to introduce it in phases; Phase 1 being (what I call) the "truncated" size chart. Hilariously inadequate — fair. But it was meant to be a short-term solution. When moving on and prioritizing other projects, the outpour of dissatisfaction started rolling in. So yesterday we started our sprint toward Phase 2 of the size charts, building upon the Phase 1 charts right now (what am I – the Marvel Cinematic Universe roadmap?). These will feature all of the detailed information you've come to know and love about each style of garment we produce while hopefully helping customers discern between the size you need and the garment measurement. There will be garment-specific notes (size up, size down, buy true to size, slim in the waist, meant as an inner layer, etc.) and model information as a reference.

 

I can't guarantee this will be perfect but from all the information I've gathered, it should be an upgrade upon Phase 1 (as it should be and was planned to be). It should go live within the next day or two.

 

Phew! So that all said, can I now ask a favor of the wonderful StyleForum community? When this thing goes live, I want to hear back from y'all. Where is it hitting the right spots? What aspects are shit? Let me know. I want you guys to provide me the critical feedback I need to make Phase 3 even better, more thorough, and more informative.

 

Love, always,

Christopher


Edited by Christopher-TS - 8/23/16 at 1:56pm
post #3026 of 3308
Thanks for the reply, Christopher! It's nice to hear the story from your side of things.

I'm anxious to see what Phase 2 looks like!

Keep up the good work.
post #3027 of 3308

Can we have some new shirts styles ? Something nice please and make it quick please :-)))

post #3028 of 3308
Quote:
Originally Posted by Christopher-TS View Post

Hey everyone — My name is Chris and I handle all of the visual design here at Taylor Stitch. I saw this and wanted to shed a little light on the size chart update/issue.

In the interest of transparency (the radical sort, even – who am I, Everlane?) I'll provide a little run-down of what's up with size charts and where they're going. When I originally started at TS, all size charts were manually created in Adobe Illustrator. A crude line-drawn rendering of the garment was created, a chart sat below (often with typos or general inconsistencies from chart to chart). Those were exported to PDF and uploaded to our Shopify account. You'd click the size chart link and be taken to the PDF within your browser. It wasn't very smart, nor very dynamic. It was particularly painful on mobile.

The CX team (wonderfully led by Mina, as you all know and appreciate) would often come to me, articulating a reoccuring concern from customers: there was confusion between our shirt sizing convention and the garment measurements on display on one of the old charts. So a guy would measure his chest a 38, but see the chest measurement of a 38-size shirt as 40" in circumference. That customer would then buy a 36 (seeing the 38" chest measurement on the chart). This led to a lot of inbound emails and a lot of returns and exchanges. So when it came time to update them with that in mind, we determined that it would be a massive undertaking for a small, stretched team. There are only two designers here at Taylor Stitch (myself and co-founder/Creative Director) and we, as a company, produce 48 collections a year. So with bandwidth being a primary limitation, we started brainstorming how best to execute an update size chart and have it up as quickly as possible. My plan was to introduce it in phases; Phase 1 being (what I call) the "truncated" size chart. Hilariously inadequate — fair. But it was meant to be a short-term solution. When moving on and prioritizing other projects, the outpour of dissatisfaction started rolling in. So yesterday we started our sprint toward Phase 2 of the size charts, building upon the Phase 1 charts right now (what am I – the Marvel Cinematic Universe roadmap?). These will feature all of the detailed information you've come to know and love about each style of garment we produce while hopefully helping customers discern between the size you need and the garment measurement. There will be garment-specific notes (size up, size down, buy true to size, slim in the waist, meant as an inner layer, etc.) and model information as a reference.

I can't guarantee this will be perfect but from all the information I've gathered, it should be an update upon Phase 1 (as it should be and was planned to be). It should go love within the next or two.

Phew! So that all said, can I now ask a favor of the wonderful StyleForum community? When this thing goes live, I want to hear back from y'all. Where is it hitting the right spots? What aspects are shit? Let me know. I want you guys to provide me the critical feedback I need to make Phase 3 even better, more thorough, and more informative.

Love, always,
Christopher




Chris as a loyal T/S customer thank you for coming into the thread and being so transparent. That's not easy and anytime one does they will get the the range of responses from genuine appreciation to indifferent douchebag. I for one genuinely appreciate your candor, so thank you.
post #3029 of 3308
Quote:
Originally Posted by SouthNarc View Post


Chris as a loyal T/S customer thank you for coming into the thread and being so transparent. That's not easy and anytime one does they will get the the range of responses from genuine appreciation to indifferent douchebag. I for one genuinely appreciate your candor, so thank you.

 

No worries, at all. I was just telling Mike G. that I grew up on message boards so this is all good. :)

post #3030 of 3308
Quote:
Originally Posted by Christopher-TS View Post
 

 

No worries, at all. I was just telling Mike G. that I grew up on message boards so this is all good. :)

@Christopher-TS isn't lying and didn't disappoint. 

 

So, via all the stuff that's been happening recently, I took a step back to figure out how we could conduct business better. Don't think your voices aren't heard or that we raised a boat load of capital and are now swimming in money while we laugh at customers. I'm still waiting on my boat, so while I wait, I'll address some of the changes you'll be seeing shortly. 

 

  1. You all will soon enough meet the lovely Steven who puts Tarzan to shame with his mane of flowing locks. He'll be working with me & Mina to send out monthly production updates on all Workshop items so you all will be in the loop, can get refunds if timelines change, and make the experience hopefully 10x better.
  2. We're figuring out how to make sure tickets are seen to in a reasonable amount of time & everything should be back to normal by the end of the month.
  3. And now you've got our lead designers ear, who is not only an old hand at forums but will also keep all in the loop why changes are made & everything doesn't happen instantaneously.

 

That's all for now. Thanks for hanging with us as we adjust to a company that hit a growth spurt. This is actually our first rodeo in growing a clothing business but it's still the same ol' people behind the wheel you all came to trust over the years. Happy Humpday

-mg

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Streetwear and Denim
Styleforum › Forums › Men's Style › Streetwear and Denim › Taylor Stitch - Official Affiliate Thread