I did not know that there was a Taylor Stitch thread on styleforum until an hour ago, so I made an account just to post on this thread. I bought the Gilt City deal (a white and a blue oxford for $168) in March, and it has since proved to be one of the best deals ever. I'm always happy to support products made in the USA, and with Taylor Stitch being so close to home, I was not going to pass up a chance to get some of their critically acclaimed, Bay Area made shirts. I originally got them both in size 36 and I thought it worked but I eventually realized that it was too tight. (That was my fault for not measuring properly. The construction is second to none). I had only worn the blue one up to that point, and I was worried about whether or not I'd be able to exchange. However, I came to this realization in May/maybe early June, by which time the oxfords had disappeared from the website. In the meantime I ordered the flag khadi in 36 as well, but it was also too small. I became busy with other things around that time over summer, so I never got around to returning anything.
Fast forward to August. By this time I noticed that the oxfords were back in stock, so I emailed asking if I could exchange them. I was assured that this was indeed possible, but I forgot to print out the mailing label and went on for a few more days. Luckily, I had an excuse to go up to the city during the second week of August, so I decided to finally visit the Taylor Stitch store as well. It was awesome. The staff was very helpful and my exchange was very stress free. I can't wait to go back the next time I'm in San Francisco.
As for my unfortunately too small flag khadi, I had been hopeful that I would somehow shrink in order to fit into the shirt. I love the material, and as mentioned above, it is miles ahead of linen as a warm weather fabric. I went outside in 95 degree weather with it the first time I tried it on, and I can honestly say that I have never felt more comfortable in heat like that. Sadly, I did not shrink, so I returned the shirt with the free shipping label. That was not a fun time. I got an email two days later letting me know that my return had been received. I asked about my refund, and I got a very fast reply explaining that since it had been over 30 days since my purchase, the online payment system would not allow a refund. Because of that, I was instead mailed a check. I received that check two days later.
I guess the whole point of this mini essay I just wrote is to say that you guys are awesome. You make a great product, have great service, and are always open to feedback. I know you're not originally from this part of the country, but you do the Bay proud. I'll definitely continue to shop at Taylor Stitch and keep spreading the word.
PS- Please bring back the flag khadi next year. I promise I'll get the correct size this time.
although i'm tempted by the natural speckled too...
